Description

• Shape customer expectations and thoroughly align outcomes with customer requirements with focus on business value
• Participate in all aspects of the initiative from the initial strategy discussions through the delivery process, requirements gathering, design and implementation
• Partner with the client Project Managers and Splunk Project Managers to validate that high-level project scope, schedule, resource plan, and estimates are aligned to ensure a successful project / programme outcome.
• Perform configuration of the entire Splunk Observability product suite to meet the customer requirements
• Facilitate appropriate workshops and other sessions as necessary to capture business and technical requirements, current and desired states, and deliver a best-practice based global architecture and implementation
• Define global architecture to meet desired state vision including business, application, data, technical, integration and security architectures.
• Provide oversight at key milestones and manage expectations during the project implementation lifecycle.
• Provide technical leadership and contribute to key decision making related to new solutions and products, cross-product integrations, and product upgrades.
• Ensure successful delivery of desired outcomes by engaging in risk management and mitigation, and operational programme governance
• Effectively build and leverage relationships within the client organisations and Splunk to ensure success.
• Develop strong technical champions and coaches within project teams.
• Mentor client team members in their area of subject matter expertise

• Bachelor’s Degree in CS or relevant technical field experience plus 3-5 years of related Observability experience.
• Experience leading project implementation teams and being responsible for delivery at large enterprise clients.
• Self-starter; demonstrates initiative and leadership across projects and within the team
• Consistently delivers high quality results, including on-time quality deliverables and meeting project timelines
• Identifies and exploits future opportunities to drive additional value
• Projects complete successfully (meets requirements and vision)
• Successfully manages stakeholder expectations through solid communication and documentation
• Strong leadership and interpersonal skills. Ability to interface at all levels within an organisation, technical to senior management.
• Continuously enhances solution knowledge and skills to further industry leadership position
• Ability to process and advocate client requirements and product gaps into the development (R&D) organisation.
• Demonstrable experience deploying observability solutions and associated infrastructure, within both on-premise and cloud environments in large complex global enterprise environments
• Configuration experience with Windows, Linux operating systems (bash, shell)
• Configuration experience with system API administration/management.
• Technical implementation experience defining metrics, thresholding and reporting baselines.
• Strong experience in analysis, design, and technical documentation.
• Desired Hands-on experience in at least two of each of the following areas:
• Familiarity with Splunk and / or other cloud monitoring tools, including APM, Infrastructure, Logs, Synthetics, and RUM
• Observability Platforms: Splunk, Datadog, HoneyComb, New Relic, Dynatrace.
• Public Cloud: AWS, Azure, Google Cloud Platform (GCP).
• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry.
• Development/Scripting Languages: Python, Java, JavaScript, Ruby, Perl, PHP, Go.
• Configuration Management: Terraform, Ansible, Puppet, Chef.
• CI/CD Tools: Jenkins, GitLab.

• Previous experience in a technical or professional services role supporting channel partners (e.g., Systems Integrators, Managed Services Providers)
• Experience in root cause analysis, troubleshooting, and debugging
• Experience with OpenTelemetry GDI
• Relevant technical certifications (e.g., Kubernetes, Terraform, Ansible) are beneficial

Splunk is an Equal Opportunity Employer: Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

Thank you for your interest in Splunk!