Bilingual Client Intake Specialist - Mandarin & English
Full-TimePosted on 10/23/2026
No salary listed
Junior
Bachelor's
Remote in Taiwan+2 moreMore locations: Remote in China | Remote in Malaysia
RemoteFully remote in China, Malaysia, and Taiwan; standard hours are 8:00 AM–5:00 PM Pacific Time, with alternative shifts possibly available.
Sales & Account ManagementSales Development Representative
About the job
Requirements
At least 2 years of experience in client relations, customer service, administrative support, or a related role.
Fluency in Mandarin and English, both written and verbal.
Familiarity with CRM software, virtual communication tools, and scheduling applications.
Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools.
A reliable internet connection and dedicated home office setup.
Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.
Responsibilities
Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support to ensure clear and effective communication.
Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process.
Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets.
Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team.
Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress.
Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships.
Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction.
Desired Qualifications
Prior experience with a U.S.-based law firm, preferably specializing in immigration law.
The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity.
We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. We are committed to fostering a supportive, collaborative, and growth-oriented environment where team members feel valued, empowered, and equipped to succeed. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect — creating a workplace where high performers can build meaningful, long-term careers.
Why Join Our Team?
Supportive & Growth-Oriented Environment
Comprehensive training to set you up for success in your role
Ongoing opportunities for professional development and career advancement
Collaborative and empowering culture within a global team
Flexible Remote Work
Fully remote position based in Asia
Flexible scheduling to support productivity and work-life balance
Work from the comfort of your home with no commute
Competitive & Rewarding Benefits
Holiday pay for all U.S. federal holidays observed by the firm
Performance-based bonuses to reward your contributions
Periodic remuneration reviews to ensure fair and competitive compensation
Dynamic & Professional Culture
Be part of a team that values initiative, reliability, and professionalism
Thrive in an environment that encourages innovation and continuous learning
About the Role
We are seeking a proactive and detail-oriented Bilingual Client Intake Specialist to serve as a primary point of contact for clients while providing administrative support to our team. The ideal candidate should have fluency in Mandarin and English, will excel in client communication, scheduling, organization, and coordination.
Key Responsibilities
Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support to ensure clear and effective communication
Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process
Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets
Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team
Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress
Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships
Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction
Qualifications
Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)
Bachelor's degree in communications, business administration, or related field preferred
Fluent in Mandarin and English, both written and verbal (required)
Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)
Familiarity with CRM software, virtual communication tools, and scheduling applications
Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools
Strong interpersonal skills, attention to detail, and ability to multitask
Reliable internet connection and dedicated home office setup
Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.
Working Hours
The standard working hours for this role are 8:00 AM to 5:00 PM Pacific Time (PST). However, alternative shift arrangements may be considered to accommodate the vast time difference.
Application Process
To better evaluate candidate skills prior to the interview phase, the application process may include a short video assessment simulating a role-specific scenario in addition to the standard application form.
Join our team as a Bilingual Client Intake Specialist and contribute to our mission of delivering exceptional client service while advancing your career in a supportive, professional environment.
Due to the high volume of applications we receive,contacting our offices by phone regarding this position is strictly prohibited__. Any phone inquiries about application status will result in automatic disqualification from the hiring process. Our hiring team carefully reviews every submission and will contact qualified candidates directly.