Deal Desk Specialist

The role reports to the Manager, Deal Desk, and will partner with the regional/global Sales teams, and members of Finance, Legal, Sales Operations, Product Management, and other functions to streamline the entire quote-to-close process. The role will focus on direct support to the Sales teams for quote creation, quote approval, contract generation, contract signatures, contract management, and order completion.

As Deal Desk technology and processes mature, the Deal Desk Specialist role could also provide overall deal guidance and recommendations on deal pricing, commercial structure, and contract terms and conditions to optimize revenue, bookings, and cash in line with the Company’s financial and strategic objectives.

6sense is an Account-Based Orchestration Platform helps revenue teams identify and close more opportunities by putting the power of AI, big data and machine learning behind every member of the B2B revenue team, empowering them to uncover anonymous buying behavior, prioritize fragmented data to focus on accounts in market, and engage resistant buying teams with personalized, multi-channel, multi-touch campaigns. 6sense helps revenue teams know everything they need to know about their buyers so they can easily do anything they need to do to generate more opportunities, increase deal size, get into opportunities sooner, compete and win more often.

As we’re scaling the company, we’re looking for a person who is able to juggle the needs for both the Sales, Legal and Finance teams. This individual would have the ability to provide strong direct pre-sales deal support to multiple stakeholders across time zones.

Key Responsibilities :

• Provide direct support to the Sales teams for quote creation, order form deviations, approvals, and all other deal-related inquiries.
• Learning and becoming a subject matter expert on pricing and policies and offering feedback and coaching to sales teams.
• Work with management and the technical team to identify gaps in the current processes and offer ideas on process and system improvement.
• Become a subject matter expert on the bookings and contracting process; able to provide guidance to Sales and Customer Success representatives on errors or corrections that are needed prior to booking.
• Review all Sales deals to ensure completeness and accuracy before booking
• Liaison to the sales teams and other functional departments to ensure all approvals necessary are obtained prior to order form creation.
  
• Manage and prioritize incoming deal-related requests to ensure prompt acknowledgement and follow-up.
  
• Build strong working relationships with members of the Deal Desk team as well as with Pricing and Packaging, Product, Finance, and Legal teams to drive deals that align with company objectives.
  
• Train and support sales reps and other quote-to-close technology users.

Qualifications :

• 2+ Years of Deal Desk / Operations experience or equivalent practical experience.
• 2+ Years of SaaS/Software/Tech experience preferred.
• Experience with SFDC CRM, sales processes and related tools in the quote-to-close process.
  
• Experience with and good understanding of software licensing and contracting.
• Experience with CPQ is highly preferred.
  
• Experience with software & maintenance revenue recognition criteria preferred.
  
• Self-motivated, able to work autonomously and communicate with remote teams.
  
• Has organization and project management skills. Attention to detail with ability to manage multiple priorities and tasks simultaneously.
  
• Strong verbal and written communication skills; ability to present and build presentations.
  
• Experience working cross-functionally with multiple key stakeholders.
  
• Ability to thrive in a fast-paced, unpredictable environment.
  
• Influential and Empathetic: Influence others while not being authoritative.