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Full-Time

Customer Success Manager

West

Posted on 6/25/2024

Vercel

Vercel

501-1,000 employees

Deploy and optimize frontend web applications

Senior

Remote in USA

Category
Customer Education & Training
Customer Experience
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Business Strategy
Requirements
  • 3+ years of professional experience in B2B / SaaS
  • Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products
  • Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level
  • Knowledge of CI/CD, deployment pipeline, and the SDLC process
  • Comfortable managing accounts with varying requirements
  • Demonstrable self-starter, curious, and solution focused
  • Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts
Responsibilities
  • Manage a portfolio of Enterprise customers
  • Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy
  • Drive incremental value by leading the customer through training and adoption of Vercel's best practices
  • Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model
  • Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties
  • Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
  • Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors
  • Build and maintain account plans, including organization mapping and opportunity whitespace
  • Act as the Voice of the Customer to align our resources and efforts to improve the customer experience
  • Partner with the Sales team to help identify and raise expansion opportunities

Vercel's Frontend Cloud provides developers with the tools and infrastructure to build a faster, more personalized web, featuring automatic API handling, built-in image and performance optimizations, and seamless backend integration. This platform is trusted by leading frontend teams to deliver dynamic user experiences on the web.

Company Stage

Series E

Total Funding

$568M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

8%

1 year growth

13%

2 year growth

43%
INACTIVE