Operations Manager - Local Shops

Job Description

We are looking for an Operations Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

• Manage and improve Local Shops operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally.  This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams
• Accountable for Local Shops operational performance including both commercial & operational KPI's
• Work with Head of Local Shops to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation
• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities
• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis
• Drive the team to deliver consistent results & improvements across all Local Shops verticals
• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance
• Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working
• Lead by example and provides in depth training to team
• Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency
• Share best practices, successful initiatives with our markets to support

Qualifications

• 3+ years of relevant operational experience, ideally in Grocery operations or within the Food/Tech industry
• High proficiency in data analysis is a must-have
• Demonstrated experience with cost control, warehouse operations, inventory management, and root cause analysis
• High-level stakeholder management experience with the ability to influence across functions
• Strong grasp of operational processes and procedures, with a passion for continuous improvement and compliance auditing
• Direct line management experience with a genuine ability to build relationships, motivate teams, and manage upwards effectively
• Commitment to leading by example and developing your team through in-depth training and mentorship

Additional Information