O

OBXtek

Government IT services and consulting

IT Service Support Engineer

Full-Time
No salary listed
Junior
Associate's
Frederick, MD, USA
In Person
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • An Associate degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Microsoft Certified System Administrator certification for Windows 7.
  • One to five years of desktop support experience providing tier 1 and tier 2 support.
  • Extensive knowledge of Windows 7, Microsoft Office Suite 2007/2010, Visio, Project, Access, SharePoint, and Outlook, including imaging, software loading and configuration, user familiarization, and basic troubleshooting.
  • Experience working with an Information Technology Infrastructure Library-based ticketing system.
  • Basic understanding of print server, file server, and Active Directory operations.
  • Basic understanding of network fundamentals, including routers, switches, firewalls, virtual local area networks, Dynamic Host Configuration Protocol, Internet Protocol addressing, and subnetting.
  • Ability to create clear and concise reports and end-user documents.
  • Ability to perform basic hardware troubleshooting and diagnostics for desktop, laptop, and thin-client computers and associated peripheral equipment.
Responsibilities
  • Receive service requests and incident reports from group email, ticketing systems, telephone, and walk-up customers.
  • Monitor classroom requests for immediate service and dispatch other requests in a timely manner.
  • Provide first- and second-tier support, and third-tier support when required, to end users for PC, thin-client, server, and mainframe application and hardware incidents.
  • Support thin clients, virtual desktops, printers, video teleconferencing equipment, SmartBoards, and Crestron touch panels.
  • Set up and configure information technology equipment for classroom and conference-room use.
  • Coordinate with network services, server, software systems engineering, and applications development support teams to restore service and identify or correct core problems.
  • Recommend system modifications to reduce user problems or improve the end-user experience.
  • Enter, update, and close all tickets associated with service desk requests.
  • Provide all required reports in a timely manner.
  • Support classroom use of SmartBoards and provide familiarization or training when required.
  • Create standard operating procedures and other user-oriented documentation.
Desired Qualifications
  • Experience with video teleconferencing technologies such as Tandberg, Jabber, Movi, and Live Meeting.
  • Experience with SmartBoard.
  • Experience with McAfee and Symantec Endpoint Encryption.
  • Experience with virtual private network clients.
  • Experience with Adobe Professional, Adobe eLearning Suite, or Adobe Connect.
  • Experience with audio systems.
  • Experience with Crestron touch panels.
  • Experience supporting thin clients.
  • Experience with Citrix.

About the company

O

OBXtek

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Website

OBXtek provides IT and diversified professional services to federal government and civilian agencies. It delivers IT and engineering solutions through prime contracts with agencies such as the Air Force, Army, Navy, and DHS, organized around six Centers of Excellence: cybersecurity; enterprise IT service management; IT engineering; software, cloud, and mobility; training and logistics; and acquisition and program management. The company distinguishes itself as a Service-Disabled Veteran-Owned Small Business with a track record across government contracts, a focus on veterans and diverse talent, and multiple certifications (CMMI-DEV and CMMI-SVC Level III, ITIL, Six Sigma, PMI, ISO). Its goal is to help civilian and military partners solve IT and logistics challenges by delivering reliable, compliant, and scalable solutions while growing a skilled, diverse workforce.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

McLean, Virginia

Founded

2009

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Simplify Jobs

Simplify's Take

What believers are saying

  • Final CMMC Level 2 certification on March 4, 2026 strengthens cyber eligibility.
  • AFSOC MRATS subcontract on March 20, 2026 deepens Air Force special-operations access.
  • Clayton Crosby's February 2026 operations promotion adds scale leadership for delivery expansion.

What critics are saying

  • OBXtek depends heavily on federal recompetes, exposing revenue to single-award protests and renewals.
  • Dale Spencer retired in April 2026, creating execution risk during leadership transition.
  • If SHIELD and SEWP stall, OBXtek loses growth visibility and contract leverage.

What makes OBXtek unique

  • OBXtek won MDA SHIELD IDIQ in December 2025, spanning ten years.
  • OBXtek secured NASA SEWP VI in July 2026, expanding federal IT distribution.
  • Aaron Drabkin, former General Counsel, became CEO effective April 3, 2026.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account/Flexible Spending Account
  • 401(k) Company Match
  • Paid Vacation
  • Tuition Reimbursement

Company News

OBXtek
Apr 6th, 2026
OBXtek appoints new President and CEO.

OBXtek appoints new President and CEO. OBXtek today announced that the Company's Board of Directors has appointed Aaron Drabkin as its new President and Chief Executive Officer (CEO), effective April 3, 2026. Mr. Drabkin succeeds Dale Spencer in this role upon his retirement. "On behalf of the Board and entire OBXtek team, we thank Dale for his excellent leadership and dedication to OBXtek. We wish him the best in his retirement. At the same time, we're excited to welcome Aaron in his new role" said Ed Jesson, Chairman of the Board. "It has been a privilege to lead OBXtek and work with the Company's dedicated and brilliant people, while serving our customers," said Spencer. "I have collaborated closely with Aaron during my time here, and I have the highest confidence in his and OBXtek's ability to move forward and serve our customers." Mr. Drabkin is a seasoned executive, with over a decade of senior leadership experience in the industry. He brings deep knowledge and understanding of OBXtek, its contracts, and its strengths. Most recently, Mr. Drabkin served as General Counsel & Chief Compliance Officer of OBXtek. Additionally, Mr. Drabkin has served as the Corporate Secretary and as a member of the Board of Directors. "It is an honor to be named President and CEO of OBXtek," said Drabkin. "OBXtek is a well-respected services and solutions provider, and I am excited to further contribute to that role. By empowering our people and staying persistently focused on execution, we will continue to deliver extraordinary value to our customers and strengthen OBXtek's capabilities."

OBXtek
Mar 20th, 2026
OBXtek awarded subcontract under MRATS program.

OBXtek awarded subcontract under MRATS program. OBXtek today announced that the Company was awarded a role as a subcontractor to Advanced Concepts Enterprises, Inc. (ACEs) under the Air Force Special Operations Command (AFSOC), Mission Readiness and Training Support Services (MRATS) contract. "This win is in line with our goal of growing our footprint within the AFSOC community. We're proud support our warfighters and help ensure mission readiness" said Dale Spencer, President and CEO. AFSOC provides Air Force special operations forces for worldwide deployment and assignment to regional unified commands. The command's Special Operations Forces (SOF) are composed of highly trained, rapidly deployable Airmen, conducting global special operations missions ranging from precision application of firepower to infiltration, exfiltration, resupply and refueling of SOF operational elements. Under this award, OBXtek will provide mission readiness and training support services at RAF Mildenhall, United Kingdom, directly contributing to AFSOC's operational training and readiness objectives. Its support will include: * Operations Training Scheduling and Planning - coordinating aircrew, simulator, academic, and flight training events using AFSOC scheduling systems; * Standardization and Evaluation (Stan/Eval) Support - assisting with flight evaluation programs, documentation, and readiness tracking; and * Aviation Operations Support - ensuring accurate scheduling, compliance with governing instructions, and continuity of training operations.

OBXtek
Feb 12th, 2026
OBXtek Inc. announced the promotion of Clayton Crosby to Senior Vice President of Operations.

OBXtek Inc. announced the promotion of Clayton Crosby to Senior Vice President of Operations. McLean, VA - February 12, 2026 - OBXtek Inc. announced the promotion of Clayton Crosby to Senior Vice President of Operations. In this role, Crosby will oversee the delivery of OBXtek's Digital Modernization, Acquisition, and Mission Support Solutions, while also contributing to the company's continued growth strategy. "Congratulations to Clayton as he continues to advance in his leadership roles. We look forward to his ongoing impact on OBXtek's successful operations and growth, supported by his strong leadership skills, operational intellect, and strategic approach to our work," said Dale Spencer, OBXtek President and CEO. Crosby brings more than 30 years of experience within the federal government sector. Prior to joining OBXtek, he served as a Corporate Vice President of Operations for another government contractor, where he acted as Deputy Division Manager for the Service Delivery Division and oversaw the company's largest single-award contract valued at more than $800 million. Throughout his career, Crosby has led organizations in delivering Enterprise Information Technology services, including Digital Transformation, IT Service Management, Enterprise IT Security Management, End-User Support, Data Center Services, Unified Communications, Mobility, and Network Management. Crosby holds a B.S. in Electrical Engineering from Strayer University and an MBA with a concentration in Business Intelligence from the Keller Graduate School of Management. He is a US Army veteran and maintains professional certifications in Program Management, ITIL, Lean Six Sigma, and IT Security Engineering.

OBXtek
Oct 31st, 2024
2024 HIRE Vets Medallion Award

McLean, VA, October 31, 2024 - OBXtek was recently recognized by the U.S. Department of Labor as a Hire Vets Medallion Award recipient for its commitment to recruiting, employing, and retaining veterans.

OBXtek
Jan 16th, 2024
OBXtek announces new Chief Financial Officer, Aaron Worles

McLean, VA, January 16, 2024 - OBXtek Inc. announced that Aaron Worles has been promoted to Chief Financial Officer.