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American Express

Issues credit cards and runs a payment network

Lead Development Specialist

Sales OperationsPosted on Nov 13
Full-timeTaguig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least 1 year of experience in customer service, sales, retail, hospitality, or a call center environment is required.
  • Strong verbal communication and willingness to learn are required.
  • Basic computer skills and the ability to navigate multiple systems with guidance are required.
  • Attention to detail and the ability to follow defined processes are required.
  • Strong organizational and time management skills, including the ability to prioritize tasks in a deadline-driven environment, are required.
  • The ability to work in a structured, fast-paced, team-oriented environment is required.
  • Strong proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel, with the ability to create clear, data-driven materials and presentations, is required.

Responsibilities

  • Validate referred and self-prospected leads in accordance with defined standard operating procedures and desktop procedures.
  • Validate, enrich, and maintain accurate, complete, and consistent lead information across systems to ensure data integrity and support field sales effectiveness.
  • Use internal systems and tools to research, validate, and document lead information efficiently.
  • Provide guidance on rules of engagement and ensure their consistent application across the sales organization.
  • Identify opportunities to improve lead validation and enrichment workflows and drive operational efficiency.
  • Collaborate with cross-functional partners to resolve lead discrepancies and optimize processes.
  • Respond to field sales inquiries in a timely manner, providing support and guidance to unblock lead-related challenges.
  • Manage the Sales Support reporting cadence to provide consistent visibility into performance metrics, pipeline activity, and operational outcomes.
  • Support lead access efforts by identifying and validating pathways to merchant decision-makers.
  • Create tailored, impactful account presentations for Sales Support, translating data and research into clear, client-ready materials that highlight key insights, pipeline opportunities, and strategic recommendations.

Desired Qualifications

  • Financial services or payments industry experience is a plus.
  • Advanced English skills are preferred.
  • Experience supporting sales or business development teams in a back-office or operational capacity is preferred.
  • Experience with internal GMNS platforms, including MS3, Merchant Force, MIRA, SMART, and C360, and the ability to use these tools to support sales operations and reporting needs, is preferred.

About the Company

American Express

Issues credit cards and runs a payment network

American Express issues credit and pay-in-full charge cards to consumers and businesses, and unlike most card issuers it also runs the payment network its cards use. Its Travelers Cheque, launched in 1891, made carrying money abroad safer, and in 1959 it became the first major issuer of plastic cards. Cardholders earn points toward flights and hotels plus perks such as airport lounges, while companies use its corporate cards for employee travel and expenses. American Express earns a fee from merchants on each purchase, plus annual fees and interest on balances cardholders carry. Henry Wells and William Fargo, who later started Wells Fargo, co-founded it in 1850 as a freight delivery business; it is based in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1850

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