Full-Time

Knowledge Management Lead

Confirmed live in the last 24 hours

Affirm

Affirm

1,001-5,000 employees

Provides buy now, pay later financing solutions

Compensation Overview

$88k - $128k/yr

+ Equity Rewards + Monthly Stipends

Senior, Expert

Company Historically Provides H1B Sponsorship

Remote in USA

Candidates must be based in the United States.

Category
Generalist Operations
Operations & Logistics
Required Skills
Zendesk
Data Analysis
Requirements
  • 5+ years of experience in driving self-service outcomes through help centers/online platforms
  • 2+ years of content development for external audiences and project management experience
  • Experience with fast-paced environments: you have implemented high-quality solutions quickly
  • Ability to act autonomously while navigating new and ambiguous business initiatives
  • Experience using KM & Documentation platforms such as SFDC, Zendesk, Notion, etc.
  • Ability to develop a deep understanding of business, compliance and regulatory risks and incorporate preventative measures into your work
Responsibilities
  • Partner with subject matter experts to identify gaps in our current content and work with our copywriting team to update or develop new content to be accurate and concise
  • Mentor and support our team of copywriters who will be responsible for creating and maintaining agent, customer and merchant documentation for new products and expanded geographies
  • Review and approve any changes prior to publishing drafts for end-user use
  • Analyze data in order to drive improvements in our content enabling self-service for our customers and merchants
  • Present on team progress and metrics
  • Maintain team documentation in order to drive consistency across the team
  • Participate in quarterly planning both in defining what will be accomplished in the quarter as well as ensuring knowledge management’s capacity to deliver on initiatives
Desired Qualifications
  • Experience in a regulated environment within financial services, loan underwriting, credit analysis, customer service, consumer lending, personal banking, or other similar functions preferred, but not required
  • Ability to mentor others to complete quality work on time while engaging with stakeholders

Affirm provides point-of-sale financing solutions as an alternative to traditional credit cards. It allows consumers to make purchases and pay for them over time through installment plans, often without hidden fees or deferred interest. Affirm partners with merchants to integrate its payment solutions into online and in-store shopping experiences, using user-friendly plugins and APIs. The company earns revenue from interest and fees on the loans it provides to consumers, as well as from fees charged to merchants for offering its financing options. Affirm also offers a merchant dashboard for transaction processing and promotional tools to help businesses market these financing options effectively. The goal of Affirm is to empower consumers with flexible payment options while providing value to merchants in the e-commerce and retail markets.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Affirm's expansion into Canada and the UK opens new international market opportunities.
  • The $500 million Series G funding boosts Affirm's capacity for innovation and growth.
  • Biweekly interest-free payment options attract consumers preferring smaller, frequent payments.

What critics are saying

  • Increased competition from BNPL providers like Klarna could impact Affirm's market share.
  • Tariffs may alter consumer spending, affecting Affirm's transaction volumes.
  • Regulatory challenges in new international markets could hinder Affirm's expansion efforts.

What makes Affirm unique

  • Affirm offers transparent payment plans with no hidden fees, unlike traditional credit cards.
  • The company partners with over 6,000 merchants, enhancing its market reach and consumer options.
  • Affirm's seamless integration with e-commerce platforms simplifies the checkout process for users.

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Benefits

Spending wallets: Access tech, food, lifestyle, and family planning wallets for your expenses

Supportive communities: Get involved with our employee resource groups and community groups

Remote-first workforce: If your role is remote, you can set up shop anywhere in your home country

Generous time off: Take the time you need when life happens

Health benefits: Get a plan that fits your needs

Mental healthcare: Take care of your mind with great mental health programs

Parental leave: Birth and non-birth parents get 18 weeks paid leave. Plus, a 4-week return-to-work transition program, at full base pay.

Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family.

Away days: We offer 24 company-wide paid days off—which help our teams collectively pause to recharge.

Learning & development: Engage in exciting learning programs to level up your growth.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
PYMNTS
Apr 16th, 2025
Online Sales Muted As Consumers Rush To Buy Cars And Tvs Ahead Of Tariffs

As earnings season kicked off last week, JPMorgan’s CFO Jeremy Barnum said on the conference call with analysts that consumers had been front-loading their spending ahead of anticipated price increases from tariffs. That scramble to buy goods showed up in the latest data on retails sales for March, capturing a surge that notched the highest [] The post Online Sales Muted as Consumers Rush to Buy Cars and TVs Ahead of Tariffs appeared first on PYMNTS.com.

Jewellery Focus
Apr 14th, 2025
Taylor and Hart partners with BNPL provider Affirm

UK-based jewellery brands Taylor and Hart and Affinity Fine Jewellers have partnered with Affirm, the buy now pay later vendor.

PYMNTS
Apr 11th, 2025
Fintech Ipo Index Surges Nearly 14%, Driven By Crypto And Bnpl Momentum

The majority of names in the FinTech IPO Index traded lower through a tumultuous five sessions of stock market activity that was dominated by tariffs. But, when you have a company whose shares spike more than 820%, that’s enough to move the whole group upward. That was the case this last week, as the overall Index surged 13.8%. Janover was the standout here, leaping a staggering 827%

Built In San Francisco
Apr 10th, 2025
Affirm Raises $500M in Series G

Affirm, a fintech startup based in San Francisco, raised $500 million in a Series G funding round led by GIC, bringing its total funding to $1.3 billion. The company, known for its installment payment options, is introducing a biweekly interest-free payment option. Affirm partners with over 6,000 merchants and serves 5.6 million shoppers in the US and Canada. The company is currently hiring for various roles.

PYMNTS
Apr 9th, 2025
Affirm And Shopify Expand Pay-Later Pact To Canada

Affirm and Shopify have expanded their pay-later offering beyond U.S. borders.The companies announced Wednesday (April 9) that Shopify merchants in Canada who have signed up for early access can begin offering the Affirm-powered Shop Pay Installments program, marking its first availability outside the U.S.“We’re thrilled to launch Shop Pay Installments in early access to Canada as our first step beyond the U.S.,” Kaz Nejatian, Shopify’s chief operating officer, said in a news release.“Our partnership with Affirm expands our global reach, giving shoppers the flexibility to pay over time, and drives higher conversion rates for merchants worldwide.”According to the release, Shop Pay Installments will be made available in general access to Shopify merchants in Canada and the U.K. this summer, with cross-border commerce capabilities between the U.S., Canada, and U.K. expected to follow.The companies first announced plans to expand Shop Pay Installments — which lets customers make payments in customized biweekly or monthly intervals — in February.After launching in the U.K. and Canada, the companies plan to expand their partnership to Australia and Western Europe, beginning with France, Germany and the Netherlands.“As Shop Pay Installments launches in each new market, local merchants will be able to seamlessly activate the product directly from their Shopify admin dashboard — no additional development or technical integration required,” the release added.The expanded partnership comes at a moment when — as PYMNTS wrote earlier this week — buy now, pay later (BNPL) options are “rapidly becoming a permanent fixture in how consumers budget, shop and pay.”To get a more expansive view of the pay-later industry, PYMNTS spoke with five industry leaders for the new eBook, “Reimagining Consumer Finance: The Strategic Rise of Buy Now, Pay Later.”Among those experts is Affirm founder/CEO Max Levchin, who sees the sector transforming into a trusted, ubiquitous service, much like American Express became a household name in credit.In his opinion, consumers enjoy BNPL’s predictability and sense of control over repayment more than the ability to borrow.“Our appeal is not that it’s some cool way of borrowing money,” he said of his company.Rather, the appeal lies in the ability to eliminate late fees and hidden costs while improving merchants’ conversion rates and average transaction values.Meanwhile, recent PYMNTS Intelligence research looks at the popularity of BNPL among more affluent consumers for both luxury purchases and essentials.“Maybe they have maxed out their credit cards and have an expensive auto repair. Maybe the card they want to use comes with perks and rewards that they want to tap into for another purchase,” PYMNTS wrote Wednesday.“What’s clear is that the alternative credit option has become mainstream for the majority of higher earners.”