Markets Transition - Client Onboarding Associate

Join a fast-paced onboarding team and help clients get ready to trade smoothly and with strong controls. You will drive onboarding outcomes, solve problems quickly, and keep stakeholders aligned to timelines. This role suits someone who is client-facing, analytical, and resourceful, with strong ownership and follow-through.

As a Client Onboarding - Trade Markets Associate (Korean Speaking), you will own end-to-end onboarding delivery that enables clients to trade markets products. This is not a KYC-only role — you will drive product onboarding and trading readiness across workstreams such as know your customer checks, account setup, static data, credit and legal requirements, and operational readiness. Korean language skills are required because you will work directly with Korea-based clients to confirm requirements, explain onboarding steps, and drive timely completion. You will use structured problem-solving, strong stakeholder management, and data-driven tracking to remove blockers and deliver readiness within target timelines.

Job responsibilities

• Own end-to-end product onboarding delivery, driving milestones, dependencies, and actions through to trading readiness.
• Engage directly with Korea-based clients in Korean to confirm requirements, explain steps, manage expectations, and provide status updates.
• Own client query and escalation management for onboarding activity, driving timely closure and strong service outcomes.
• Diagnose onboarding issues (process gaps, documentation delays, data errors, internal dependencies) and drive solutions to closure.
• Lead cross-functional execution across internal teams to progress deliverables, unblock workstreams, and meet timelines.
• Maintain strong governance by ensuring required checks, approvals, and evidence are completed and audit-ready.
• Build and use pipeline and key performance indicator reporting to run onboarding proactively, manage capacity, and improve turnaround times.
• Identify recurring pain points and drive process, control, or tooling improvements that reduce cycle times and improve the client experience.
• Drive automation improvements in onboarding tools to reduce errors, rework, and onboarding gaps.
• Apply commercial awareness by prioritising work based on client impact and business urgency, escalating early when timelines or risk are at stake.
   

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent.
• Minimum 3 years of experience in client onboarding, client service, implementation, operations, or related support roles.
• Korean language fluency (spoken) — mandatory requirement due to direct servicing of Korea-based clients.
• Strong client-facing communication skills, able to manage expectations and drive actions to closure.
• Strong analytical and problem-solving skills, with the ability to diagnose issues and propose practical solutions
• Strong stakeholder management skills, able to influence across teams and deliver outcomes in a matrix environment.
• Strong organisation and prioritisation skills, able to manage multiple workstreams under tight timelines.
• Learning agility, with the ability to pick up products, processes, and systems quickly.
• Commercial mindset, with the ability to prioritise work based on client impact and business urgency.
   

Preferred qualifications, capabilities, and skills

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Knowledge of markets products and onboarding controls.
• Experience with know your customer processes, account setup, or static data management.
• Familiarity with workflow or reporting tools used to track onboarding delivery.