Quality Improvement Health Informatics Manager

ON-Site Position

MAJOR FUNCTION

Quality Improvement Health Informatics Manager will work cooperatively with staff to effectively utilize digital tools to carry out the goals and objectives of Henry J. Austin Health Center (HJAHC) according to the established policies and procedures. Quality Improvement Health Informatics Manager will work closely with HJAHC staff to provide support in real-time with the use of clinical applications.
ESSENTIAL FUNCTIONS

• Develops new custom tools and applications that would be utilized to expand the use of data analytics.
• Identify and acquire new vendor-supplied tools in support of data analytics.
• Manage the adoption of data analytical tools.
• Develop policies and procedures around the use and assimilation of data analytics.
• Develop and manage standard sets of analytical dashboards.
• Perform regular GAP analysis projects pertaining to the use of applied analytics.
• Develop standardized, scheduled reports using analytical dashboards and toolsets.
• Manage the development of required reports in support of various grant conditions.
• Develops and provides training and documentation on new features and workflows
• Develops operational objectives by contributing information and analysis to HJAHC strategic plan and standards; identifying and resolving problems; and determining system improvements
• Develops, implements, and assure consistent utilization of reports to monitor the effective use of clinical applications
• Provides user training in functional use of applications to HJAHC staff, both on new hire orientation and ongoing as needed; analyzes training needs to develop new training programs or modify and improve existing programs; partners with management to assess and identify staff training needs based on projected organizational processes, changes, and other factors
• Assists operations team in training providers on HIPAA compliance and Protected Health Information; best practices and protocols for telehealth services between patients and Providers; assures accuracy of patient data by reviewing audits and other reports of patient data
• Trains providers and staff on the software and systems related including file transfer and storage of information into electronic medical records; available as a resource to the clinical staff and other departments to provide education and training on the use of telehealth services
• Develops application expertise as required to provide consultation and support to HJAHC staff in efficient use of clinical applications. 
• Analyzes processes, workflows and outcomes related to digital applications to identify needed configuration changes and recommend workflow improvements where appropriate.
• Evaluates the utilization of clinical applications to facilitate more effective use of current tools as needed, to increase operational efficiency throughout the organization, and to identify the need for new clinical applications when appropriate.
• Attends administrative and clinical meetings as appropriate, reports back outcomes, and distributes daily communications, such as tip sheets, to help implement the changes
• Responsible for working with the CMO and Quality Department for developing reports and workflows related to UDS submissions
• Ensures adherence to professional standards, policies and procedures, federal, state, and local requirements, Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Health Resources & Services Administration (HRSA)
• Provides design, development and implementation support on Health Information project tasks as assigned.
• Works with Information Technology (IT) Support as appropriate to determine and resolve problems in clinical applications
• Works with IT in coordinating and scheduling of clinical applications updates. 
• Assists in monitoring vendor’s adherence to specifications, and evaluation of quality and functionality of software programs. Participates in meetings and other communication with digital applications partners as appropriate
• Accurately collects data from a variety of sources such as clinical data from the Electronic Health Record and from scheduling templates (TNA) including clinical data needed for UDS and other quality measures
• Assists in gathering and recording data into excel or other designated formats for reporting
• Demonstrates the ability to independently complete regular scheduled data collection, reports and work assignments

ADDITIONAL RESPONSIBILITIES:

• May audit and proof accounting or other reports for clerical accuracy and conformance to departmental procedures.
• May proofread and post operations progress or other reports and make a monthly summary or recaps of such reports as needed.
• Performs any additional duties as may be assigned by supervisor.

REQUIREMENTS: 

• N/A

EDUCATION & EXPERIENCE:

• Master’s degree in Health Information Technology preferred.
• Bachelors Minimum of three (3) years’ work experience in the field of health care.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER (KSAO’s)

• Ability to perform detailed work with numerical data and to make arithmetic computations rapidly and accurately.
• Ability to follow oral and written instructions.
• Ability to meet deadlines
• Ability to establish and maintain effective working relationships with associates.
• Computer literacy and proficiency.

PHYSICAL & WORK REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the manual dexterity sufficient to operate phones, computers and other office equipment.  The position requires the physical ability to kneel, bend, and perform light lifting.  This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone.  Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.  Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials.

Salary:
$38,700 - $52,600