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Rendever

Senior living VR platform reducing isolation

Vice President of Growth

Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in USARemote

About the Job

Requirements

  • A bachelor's degree in Business, Marketing, or a related field and at least 7 years of experience in customer success or account management are required.
  • At least 5 years of experience in a senior leadership role is required, ideally in SaaS or customer experience-focused environments.
  • A proven track record in developing and implementing strategies that enhance customer satisfaction and drive revenue growth is required.
  • Strong data literacy, including the ability to interpret and apply analytics to customer retention and revenue generation efforts, is required.
  • Executive training in fostering high-performance teams and effective customer engagement strategies is demonstrable.
  • Advanced training in interpreting and applying metrics to inform strategy is demonstrable.
  • Workshops focused on creating customer-centric programs that enhance loyalty and satisfaction are demonstrable.
  • Ongoing education on the senior living and healthcare industries, enabling proactive adaptation to client needs, is demonstrable.
  • A high level of attention to detail when following protocols is expected.
  • A passion for helping the aging community, people with dementia, and caregivers is expected.
  • A willingness to learn innovative technologies and teach others how to use them is expected.
  • The ability to work autonomously and stay organized is expected.
  • Comfort working with remote teams and a fast-paced startup culture is expected.
  • Knowledge of the virtual reality industry is expected.
  • Fluency in English is required.

Responsibilities

  • Drive strategic execution toward enterprise sales and growth goals, ensuring the team creates, nurtures, and advances deals to close through an efficient, value-driven process.
  • Coach team members through the account management process and ensure accountability is communicated to and embraced by direct reports so the team owns its performance.
  • Collaborate with Marketing and Product teams to apply lessons learned throughout account management and improve the ability to earn, retain, and grow customers.
  • Establish, monitor, and regularly report department goals for net revenue retention, customer satisfaction, and monthly recurring revenue growth.
  • Develop and implement strategies that enhance partner satisfaction and loyalty while maintaining the target quarterly net revenue retention rate.
  • Oversee initiatives to increase partner engagement with Rendever’s ecosystem, aiming for 70% monthly active usage.
  • Lead performance management and value coaching for customized engagement plans for high-value accounts, adapting plans based on feedback, usage metrics, and additional product deployment opportunities.
  • Maintain a consistent presence in key deal-opportunity channels, including industry events and LinkedIn networks, and use that presence to open growth opportunities for the team and company.
  • Lead the team in identifying and acting on partner-network growth opportunities through upselling, cross-selling, and expansion efforts to increase monthly recurring revenue.
  • Drive value-driven growth strategies focused on enterprise expansions.
  • Use data insights to develop proactive strategies that unlock expansion potential in existing accounts, collaborating with other teams to provide real-time revenue-enablement insights.
  • Build and sustain executive-level relationships across partner organizations, fostering collaboration and regular engagement to uncover opportunities.
  • Conduct quarterly reviews and check-ins with enterprise accounts to maintain satisfaction and alignment with partner goals and needs.
  • Serve as the primary escalation point for complex partner issues and work toward resolution within a commercially reasonable timeframe.
  • Lead, coach, and develop a high-performing account management team, setting performance expectations and providing ongoing support and development.
  • Leverage leadership and product team members to enable coaching and development without restricting the team’s progress toward growth.
  • Conduct regular performance reviews to ensure team members meet department standards and professional expectations and objectives.
  • Identify team skill gaps using a competency matrix and recommend development opportunities in presentation skills, objection handling, deal velocity, partner success, relationship management, data integrity, and data-driven decision-making.
  • Maintain and use a transparent scoreboard to track department key performance indicators, focusing on monthly recurring revenue growth, net revenue retention, and leading indicators relative to growth targets.
  • Establish processes for accurate and timely customer relationship management record-keeping and insight generation, including tracking partner activities, engagement metrics, and account status in HubSpot.
  • Provide weekly updates to the CEO on key metrics, including customer satisfaction score and net revenue retention percentage.
  • Support delivery of monthly or quarterly reports to key customers and ensure gaps and opportunities for operator groups are quickly identified and acted on to enable and influence growth.

Desired Qualifications

  • Experience in senior living, healthcare, or related fields is preferred.
  • Expertise in using customer relationship management tools such as HubSpot to track account management activities and analyze data is preferred.
  • A background in SaaS sales, with a successful track record launching, upselling, and cross-selling to complex accounts, is preferred.
  • Demonstrated proficiency in immersive technology and its applications in healthcare or senior care is a plus.

About the Company

Rendever

Senior living VR platform reducing isolation

Rendever provides a virtual reality platform for senior living communities to reduce social isolation and improve mental health among elderly residents. Its product offers immersive VR experiences such as guided tours, meditation, and collaborative art tools that residents can use to connect with others and stay engaged. The platform works through a subscription model for facilities and direct sales to consumers, with revenue from ongoing subscriptions and one-time purchases. Rendever differentiates itself by focusing on the elderly care market, pairing social engagement with wellness activities, and expanding capabilities through partnerships (for example, EEG meditation devices via Interaxon) to enhance mindfulness experiences. The goal is to improve happiness and well-being for seniors by making participation in communal activities easier and more meaningful.

Company size
11-50
Company stage
Grant
Total funding
$9M
Headquarters
Somerville, MA
Founded
2016

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