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Mercier Consultancy Group

Czech Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Czech, spoken and written.
  • A valid EU passport is mandatory.
  • Passion for the automotive industry and commitment to premium customer service.
  • Strong verbal and written communication skills in Czech and English.
  • Ability to navigate complex technical systems accurately.
  • Residence in Greece or commitment to relocate to Greece.

Responsibilities

  • Deliver high-quality assistance to Mercedes-Benz customers while maintaining premium automotive-industry standards.
  • Manage inquiries about vehicle technical specifications, service appointments, and brand loyalty programs.
  • Resolve customer issues through professional communication in Czech.
  • Maintain detailed customer records in the automotive database, including service history and preferences.
  • Provide management with feedback about customer sentiment and emerging automotive trends.
  • Collaborate with cross-functional teams to support a seamless post-purchase ownership experience.
  • Serve as the primary point of contact for Mercedes-Benz drivers and foster long-term brand advocacy.

About the Company

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