Service Engineer / Technical Customer Support
Televic
Service Engineer / Technical Customer Support
Televic
IP-based intercoms and nurse call systems
WE ARE GROWING: IN THE MARKET. AS A TEAM. THROUGH OUR CHALLENGES. GROW WITH US!
At Televic Rail, we have a clear mission: we develop and deliver innovative, reliable passenger information and communication systems for the global rail market.
For more than 40 years, we have been designing, manufacturing, programming and maintaining fully integrated hardware and software systems for rail applications – with passion and expertise.
Today, our technology is deployed in more than 60,000 vehicles worldwide, with new installations added every day.
Innovation, agility, customer focus and sustainability are the driving forces behind everything we do.
Become part of Televic Rail and actively help shape the future of passenger information.
Your enthusiasm and expertise are key to inspiring our customers and making the rail industry even smarter.
SERVICE ENGINEERING – Technical Expertise for Sustainable Solutions
Our Service Engineering team, part of the Projects department, consists of two experienced colleagues who ensure that our technical solutions continue to perform reliably in the field over the long term.
They act as the interface between development, production, service, and the customer – with the goal of gathering technical feedback from the field, developing solutions, and driving the continuous improvement of our products.
Whether it’s complex fault analysis, technical documentation, or customized customer adaptations – their expertise plays a key role in deepening our system knowledge and enhancing our products.
Their contribution: hands-on, solution-oriented, and indispensable.
WHAT WE OFFER
We offer you a permanent full-time position with long-term prospects in an innovative and future-proof industry:
30 days of vacation per year
A 13th monthly salary
Flexible working hours
Personal and professional development opportunities
An open and trusting company culture
Subsidies for a public transport ticket, company bike, or on-site parking
Exciting and meaningful projects for our customers and society
A strong international B2B environment within a mid-sized company
Well-known customers
A dedicated and motivated team of specialists who support each other naturally
Fresh water, tea, and fruit every day
YOUR RESPONSIBILITIES
Your mission: With your commitment, you ensure that our products deliver top quality to our customers over the long term.
You are the central point of contact between our internal experts and the specific needs of our customers when it comes to developing tailor-made service solutions. You keep the big picture in mind and coordinate the deployment of our technical specialists.
Whether on the technical support hotline or on-site with the customer – you are always on the front line when it comes to solving challenges and implementing solutions.
You analyze and assess system functions, identify root causes, and consistently find the best technical approach.
You also play an active role on the international stage, helping to expand our global service activities.
Televic creates specialized communication systems for four markets: Conference, Rail, Healthcare, and Education. Its products include intercoms, nurse call systems for hospitals, language labs and training systems, and digital conference systems. The systems are designed to work over modern networks (for example, IP-compatible nurse calls and fully digital conference setups) to enable clear, centralized communication in busy environments. Unlike many general suppliers, Televic builds complete, market-specific solutions that integrate hardware and software to meet the needs of its niche sectors, such as hospital nurse calls, railway passenger communications, and multilingual conference rooms. The company aims to grow internationally by focusing on these focused markets, investing in technology, and partnering with investors to expand its global reach.
Explore more opportunities at Televic