Aspire Allergy & Sinus

Specialized allergy, sinus, and asthma care

Clinic Operations Manager - West Dfw

Clinical Support & Patient AdministrationUpdated on Nov 11

Full-timeDallas, TX, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in business, healthcare administration, management, or a related field is required; an equivalent combination of education and relevant experience may be considered.
Three to five years of progressive healthcare operations leadership experience, preferably including responsibility for multiple locations or departments.
Demonstrated experience managing leaders and achieving results through others.
Demonstrated experience with labor management, forecasting, operating expense management, budgeting, and performance improvement initiatives.
Experience managing both front- and back-office clinical operations.
Demonstrated experience improving revenue, productivity, patient retention, or operating margins.
Experience reviewing operational dashboards, financial reports, and key performance indicators.
Experience working directly with healthcare providers to facilitate clinical and business operations.
Experience with practice management and electronic medical-record systems.
A valid driver's license is required.
Experience working with electronic health record or practice management systems such as NextGen, Athena, Epic, or similar.
Financial and business acumen, including the ability to interpret clinic-level financial statements, budgets, forecasts, and performance reports.
Understanding of healthcare revenue, labor, expense, productivity, and profitability drivers.
Ability to identify financial and operational variances and implement corrective actions.
Ability to manage defined systems and processes, develop and motivate employees, and hold them accountable.
Strong clinical and operational knowledge.
Data-driven decision-making and analytical problem-solving.
Proficiency with Microsoft Excel, Word, and PowerPoint.
Effective conflict-resolution and change-management skills.
Ability to manage multiple clinics, schedules, priorities, and operational nuances.
Effective written and verbal communication and ability to collaborate with providers and cross-functional support departments.

Responsibilities

Lead non-provider front- and back-office teams, directly and through clinic-level leaders, and oversee daily operations supporting patient care across assigned clinics.
Own the operational and controllable financial performance of assigned clinics in partnership with the VP of Operations.
Understand revenue, expense, and profitability drivers and translate financial goals into actionable priorities for clinic teams.
Monitor performance against budget, forecast, and prior-period results; identify material variances and implement corrective action plans with regional leadership.
Participate in developing annual clinic budgets, staffing plans, operating forecasts, and performance targets.
Manage staffing plans, schedules, overtime, time-off approvals, and productivity according to patient demand, appointment volume, clinic hours, provider schedules, productivity standards, and financial targets.
Maintain controls over clinic purchasing, supplies, inventory, and equipment and ensure compliance with purchasing and inventory procedures.
Identify opportunities to reduce waste and control operating expenses without compromising patient care, employee safety, clinical quality, or patient experience.
Partner with Patient Services, Billing, Pharmacy, Finance, Human Resources, and other departments to resolve barriers affecting revenue, collections, patient access, operating efficiency, and profitability.
Ensure accurate and timely operational and financial reporting for assigned clinics.
Present clinic performance, risks, financial variances, and recommended actions during monthly and quarterly operating reviews.
Establish clinic and employee goals aligned with organizational revenue, expense, quality, patient experience, and growth objectives.
Train, coach, and hold employees accountable for appointment capacity, productivity, patient retention, treatment conversion, and patient service goals.
Provide hands-on operational support during urgent or exceptional staffing circumstances while prioritizing leadership, oversight, staffing solutions, and sustainable performance across the assigned market.
Develop clinic leaders and high-potential employees through coaching, performance management, succession planning, and development opportunities.
Drive consistent execution of operating standards, workflows, staffing models, provider templates, opening and closing procedures, and clinical protocols across assigned clinics.
Partner with providers and regional leadership to optimize provider schedules, template utilization, patient throughput, clinical capacity, and productivity while maintaining quality and patient experience standards.
Address patient complaints and service concerns promptly and identify recurring issues affecting retention, reputation, or financial performance.
Maintain a culture of quality and safety through employee training, adherence to clinical protocols, safety reporting, and completion of required drills.
Visit each clinic in the assigned market at least twice per month, or more frequently based on clinic performance and operational needs.
Champion the organization's culture and core values.
Maintain a consistent in-person presence across the assigned market, with more frequent visits where operational needs require additional leadership, performance improvement, training, or quality oversight.
Recruit, select, onboard, develop, coach, and manage the performance of assigned employees.
Establish individual and team performance expectations aligned with clinic and organizational key performance indicators.
Conduct regular one-on-one meetings, performance reviews, and documented coaching and corrective action as appropriate.
Ensure appropriate delegation, workflow ownership, and accountability across clinic teams.
Partner with Human Resources and regional leadership on employee relations, performance management, workforce planning, and succession planning.
Develop high-performing teams and identify employees with potential for expanded responsibilities or advancement.

Desired Qualifications

Experience in Allergy & Sinus specialty.
Experience with NextGen electronic health record.

The Clinic Operations Manager plays a key leadership role in driving the success of assigned clinics, with responsibility for clinic operations, team performance, patient experience, growth, and financial results. This leader oversees non-provider front- and back-office teams while partnering closely with providers, the VP of Operations, Finance, and support departments to build high-performing clinics and deliver an exceptional patient experience.

This role is ideal for a hands-on, results-driven healthcare leader who enjoys developing teams, improving operations, and using data to drive meaningful results. The Regional Clinical Operations Manager owns the operational and controllable financial performance of their clinics, identifying opportunities to grow revenue, improve access and productivity, manage expenses, and strengthen overall clinic performance.

Using clinic-level P&L and operational data, this leader monitors key performance indicators such as patient volume, appointment capacity, provider utilization, patient retention, treatment and procedure conversion, staffing productivity, labor costs, supply expenses, and contribution margin. They turn insights into action by identifying performance gaps, developing solutions, and driving results against budget, forecast, and organizational goals.

This position offers the opportunity to make a direct impact on clinic growth, team culture, patient experience, and financial performance while serving as a key operational leader across multiple clinics.

Travel Required

Frequent travel, up to approximately 50%, is required between assigned clinic locations and for company meetings or other business needs. This role requires regular in-person presence across multiple clinic locations including, Fort Worth, Arlington, Keller, Grapevine, Denton, and Flower Mound.

To see a list of clinic addresses please visit here

Lead non-provider front- and back-office teams, directly and through clinic-level leaders, and oversee the daily operations required to support patient care across assigned clinics.
Own the operational and controllable financial performance of assigned clinics in partnership with the VP of Operations.
Understand the primary revenue, expense, and profitability drivers for assigned clinics and translate financial goals into actionable priorities for clinic teams.
Monitor actual performance against budget, forecast, and prior-period results; identify material variances and implement corrective action plans in partnership with regional leadership.
Participate in the development of annual clinic budgets, staffing plans, operating forecasts, and performance targets.
Manage staffing plans, schedules, overtime, time-off approvals, and productivity based on patient demand, appointment volume, clinic hours, provider schedules, productivity standards, and financial targets
Maintain appropriate controls over clinic purchasing, supplies, inventory, and equipment and ensure compliance with company purchasing and inventory procedures.
Identify opportunities to reduce waste and control operating expenses without compromising patient care, employee safety, clinical quality, or the patient experience.
Partner with Patient Services, Billing, Pharmacy, Finance, Human Resources, and other departments to resolve barriers affecting revenue, collections, patient access, operating efficiency, and profitability.
Ensure accurate and timely completion of operational and financial reporting for assigned clinics.
Present clinic performance, identified risks, financial variances, and recommended actions during monthly and quarterly operating reviews.
Establish clinic and employee goals that align with organizational revenue, expense, quality, patient experience, and growth objectives.
Train, coach, and hold employees accountable for achieving appointment capacity, productivity, patient retention, treatment conversion, and patient service goals.
Provide hands-on operational support during urgent or exceptional staffing circumstances while prioritizing leadership, oversight, staffing solutions, and sustainable operational performance across the assigned market.
Develop clinic leaders and high-potential employees through regular coaching, performance management, succession planning, and development opportunities.
Drive consistent execution of Aspire operating standards, workflows, staffing models, provider templates, opening/closing procedures, and clinical protocols across assigned clinics.
Partner with providers and regional leadership to optimize provider schedules, template utilization, patient throughput, clinical capacity, and productivity while maintaining appropriate quality and patient experience standards.
Address patient complaints and service concerns promptly and identify recurring issues that may affect retention, reputation, or financial performance.
Maintain a culture of quality and safety through employee training, adherence to clinical protocols, safety reporting, and completion of required drills.
Perform site visits to each clinic in the assigned market at minimum twice per month or more frequently based on clinic performance and operational needs.
Champion Aspire’s culture and core values.

Key Performance Indicators

Performance may be evaluated using metrics including, but not limited to:

Clinic revenue and revenue growth
Performance against budget and forecast
Operating margin or contribution margin
Patient visits and new-patient volume
Appointment and provider template utilization
Patient access and appointment availability
Treatment and procedure conversion
Patient retention and treatment completion
Labor expense and overtime
Staffing productivity
Supply and inventory expense
Patient satisfaction and complaint resolution
Employee turnover and engagement
Clinical quality, safety, and compliance outcomes

Competencies:

Financial and business acumen
Ability to interpret clinic-level financial statements, budgets, forecasts, and performance reports
Understanding of healthcare revenue, labor, expense, productivity, and profitability drivers
Ability to identify financial and operational variances and implement corrective actions
Ability to manage defined systems and processes
Ability to manage, develop, motivate, and hold employees accountable
Strong clinical and operational knowledge
Data-driven decision-making and analytical problem-solving
Proficiency with Microsoft Excel, Word, and PowerPoint
Effective conflict-resolution and change-management skills
Ability to manage multiple clinics, schedules, priorities, and operational nuances
Effective written and verbal communication
Ability to collaborate with providers and cross-functional support departments

Supervisory responsibilities:

Directly or indirectly supervises non-provider clinic employees and designated clinic-level leaders within the assigned market.
Recruits, selects, onboards, develops, coaches, and manages the performance of assigned employees.
Establishes clear individual and team performance expectations aligned with clinic and organizational KPIs.
Conducts regular one-on-one meetings, performance reviews, and documented coaching and corrective action as appropriate.
Ensures appropriate delegation, workflow ownership, and accountability across clinic teams.
Partners with Human Resources and regional leadership regarding employee relations, performance management, workforce planning, and succession planning.
Develops high-performing teams and identifies employees with potential for expanded responsibilities or advancement.
Maintain a consistent in-person presence throughout the assigned market, visiting clinics at a frequency appropriate to operational needs, with higher-frequency presence at clinics requiring additional leadership, performance improvement, training, or quality oversight

Required Education and Experience:

Bachelor’s degree in business, healthcare administration, management, or a related field; equivalent combination of education and relevant experience may be considered.
Three to five years of progressive healthcare operations leadership experience, preferably including responsibility for multiple locations or departments.
Demonstrated experience managing leaders and achieving results through others.
Demonstrated experience with labor management, forecasting, operating expense management, budgeting, and performance improvement initiatives.
Experience managing both front- and back-office clinical operations
Demonstrated experience improving revenue, productivity, patient retention, or operating margins
Experience reviewing operational dashboards, financial reports, and key performance indicators
Experience working directly with healthcare providers to facilitate clinical and business operations
Experience with practice management and electronic medical-record systems
Must have a valid driver's license
Experience working with EHR or practice management systems (NextGen, Athena, Epic, or similar)

Preferred education and experience:

Experience in Allergy & Sinus Specialty
Experience with NextGen EHR

Travel required
Frequent travel, up to approximately 50%, is required between assigned clinic locations and for company meetings or other business needs.

About the Company

Aspire Allergy & Sinus

Specialized allergy, sinus, and asthma care

Aspire Allergy & Sinus runs a network of clinics that diagnose and treat allergies, sinus conditions, and asthma across patients of all ages. Its services include comprehensive allergy testing, personalized treatment plans, and in-office sinus procedures, providing a one-stop pathway from testing to treatment. The company delivers direct patient care through its clinics, focusing on specialty healthcare to streamline the patient experience and improve outcomes in the regions it serves. Unlike general practitioners or solo practices, Aspire Allergy & Sinus combines testing, clinical care, and procedural services under one specialty network to offer coordinated allergy and sinus care.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2012

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