Full-Time
Customer Success Business Systems Analyst
Public Sector
Posted on 4/10/2024
Data integration and security platform
Senior, Expert
Remote in USA
- Bachelor's degree or equivalent experience
- 8+ years experience within a Customer Success organization
- Collaborative self starter
- Effective and concise written and verbal communication skills
- Understanding of sales and service go-to-market motions within a cloud company
- Proficiency in working with CRM and data reporting platforms
- Track, analyze, and audit critical operational metrics for a CS Theater
- Partner with CS operations functions and CS leadership to drive availability of business metrics and insights
- Supervise, analyze, and investigate concerning metric trends within account base
- Drive recurring inspection of operating and business impact metrics with management
- Assist CS Theater Leader with creation of executive readouts for employees and business partners
- Represent the theater-based CS team as a subject matter expert on improvement requests
- Supervise and reconcile in-theater usage and consumption of services related sales campaigns
- Coordinate routine collection of accurate cross-services bookings forecasts and insights
- Ensure up-to-date tracking of resource to account tracking in systems
- Assist other internal business partners with the collection of proprietary account or theater related CS informational inquiries
- Professionalism, positivity, and strong work ethic with a high level of integrity and collaboration
Splunk offers a Unified Security and Observability Platform that integrates data from hybrid, multicloud environments to enhance resilience and security through accurate threat detection, rapid investigations, and automated response. The platform provides real-time visibility and troubleshooting, focusing on security and reliability.
Company Stage
M&A
Total Funding
$1.4B
Headquarters
San Francisco, California
Founded
2003
6 month growth
↓ -1%1 year growth
↑ 1%2 year growth
↑ 6%Benefits
Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity
Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program
We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning
Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days
Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan