C

Cipriani

Family-owned luxury hospitality group operating venues

Guest Relation Agent Trainee - Internship Program

Internship
No salary listed
Bachelor's
Milan, Metropolitan City of Milan, Italy
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • Strong communication and teamwork skills.
  • Professionalism and courtesy.
  • A degree or equivalent or higher qualification in tourism/hospitality, languages, or marketing.
  • Precision and attention to detail.
  • Excellent knowledge of English; knowledge of a third language is preferred.
  • Good knowledge of Microsoft Office.
  • Ability to memorize guests' preferences and habits.
  • Ability to stay informed about current trends and developments in dining, activities, events, and related areas.
  • Availability to work rotating shifts, including evenings and weekends.
  • Availability for a six-month curricular or extracurricular internship with expense reimbursement.
Responsibilities
  • Welcome guests at reception and serve as an enthusiastic first point of contact.
  • Support the team in managing the guest-welcome process through the customer relationship management system.
  • Help improve members' experiences through continuous attention to their preferences.
  • Handle members' requests appropriately to maintain a high level of satisfaction and quality, and report these dynamics to the relevant manager.
  • Support reservation management and the reservation inbox for food-and-beverage outlets.
  • Provide information about the various services offered by the property.
Desired Qualifications
  • Knowledge of a third language.

About the company

C

Cipriani

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Website

Cipriani runs luxury hospitality and lifestyle venues rooted in the Venetian bar Harry’s Bar’s legacy. The business operates high-end restaurants, event spaces, clubs, and the Casa Cipriani members’ club, plus luxury residences, with revenue coming from dining, events, memberships, and related services. Its product mix blends bar and dining experiences with exclusive membership access and real estate concepts, delivered through iconic locations such as Harry’s Bar and Casa Cipriani properties worldwide. The company differentiates itself by a four-generation family heritage, a philosophy of “luxury in simplicity,” and a growth strategy that combines renowned hospitality venues with recurring revenue streams from clubs and residence concepts, supported by strategic financing partnerships. Its goal is to expand globally with signature, repeatable hospitality concepts (clubs and luxury residences) while maintaining family ownership and leveraging financial partnerships to fuel growth.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$190M

Headquarters

New York City, New York

Founded

1931

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Simplify's Take

What believers are saying

  • Dubai's J1 Beach will add Cipriani Lido in 2027, expanding regional brand reach.
  • Casa Cipriani refinanced for $103 million in 2025, showing lender appetite for flagship assets.
  • Punta del Este's casino, residences, and 126 local trainees support recurring revenue and staffing depth.

What critics are saying

  • Punta del Este slipped from December 2026 to 2027-28 after construction problems.
  • Cipriani USA filed a $250 million lawsuit in June 2026, signaling distraction and reputational damage.
  • A $700 million Uruguay buildout and $190 million loan create refinancing and execution stress.

What makes Cipriani unique

  • Casa Cipriani monetizes membership, rooms, and events inside irreplaceable landmark properties.
  • Cipriani owns a globally recognizable Italian luxury brand with Harry's Bar heritage.
  • The Uruguay project combines hospitality, residences, casino, and beach club into one ecosystem.

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Benefits

  • Training Programs

Growth & Insights and Company News

Headcount

6 month growth

15%

1 year growth

15%

2 year growth

15%
What's On
Jun 24th, 2026
A stunning Cipriani beach club is opening in Dubai.

A stunning Cipriani beach club is opening in Dubai. 24th June 2026 Cipriani Lido brings the timeless allure of Venice to J1 Beach in 2027. J1 Beach is already home to some of the city's most fabulous beach clubs, including Sirene, Gigi and Baoli. But next year it's set to get a new serving of sun-soaked indulgence with the opening of Cipriani Lido, a new beach club from the iconic Cipriani brand. This will mark the very first Cipriani Lido in the UAE, arriving in collaboration with Dubai hospitality powerhouse Fundamental Hospitality, who are already behind the J1 smash hit, Sirene. So, what can you expect? Think expansive seaside settings, a signature restaurant, private dining rooms, and a scenic terrace - all with the kind of white-tablecloth polish Cipriani is known for. There's also a dedicated Bellini Bar and Lounge (obviously), an artisanal cake and gelato display, and an elegant Living Room space inspired by the spirit of Socialista, designed for the kind of long, languid evenings Dubai does so well. Out on the sand, specially designed Cipriani cabanas and luxurious sunbeds overlook the Arabian Gulf. It's giving full Italian Riviera, right here on the Dubai coastline, and sounds like a dreamy new addition to J1 Beach. Speaking of the opening next year, CEO Giuseppe Cipriani commented: "Dubai has given us great satisfaction over the years, and I look forward to bringing a new expression of the Cipriani lifestyle to the city's coastline. We are excited to welcome guests to a destination that embodies our commitment to timeless elegance and exceptional hospitality." More new additions at La Mer. 2027 is shaping up to be a big year for openings in La Mer. Alongside Cipriani Lido, next year will see another much-loved Dubai restaurant bring Whatson a beach club, with Zuma Beachhouse set to open at the upcoming Grand Melia (pcictured above) at the top of Port de la Mer, by the end of next year. What: Cipriani Lido Where: J1 Beach When: 2027

BBC Good Food Middle East
Jun 24th, 2026
Cipriani Lido is coming to J1 Beach in 2027.

Cipriani Lido is coming to J1 Beach in 2027. Cipriani Group has announced the opening of Cipriani Lido at J1 Beach Dubai in 2027 The first Cipriani Lido in the UAE, the destination will bring Venetian charm and coastal elegance to one of Dubai's renowned beachfront addresses. Spanning an expansive seaside setting at J1 Beach, the destination will feature a signature restaurant, bar, private dining rooms and a scenic terrace. A dedicated Bellini Bar and Lounge will sit alongside an elegant Living Room inspired by Socialista, the brand's celebrated social concept. Guests can also expect an artisanal cake and gelato display, Cipriani-branded cabanas and sunbeds overlooking the Arabian Gulf. Further details will be announced ahead of the 2027 opening.

Yogonet
Jun 24th, 2026
Cipriani group confirms December opening for long-awaited Punta del Este hotel casino.

Cipriani group confirms December opening for long-awaited Punta del Este hotel casino. 2026-06-24 Reading time 1:48 min Latin America's land-based gaming sector is preparing for a historic milestone. International group Cipriani has confirmed that the Cipriani Resort, Residences & Casino Punta del Este will officially open its doors in December 2026, unveiling a mega entertainment complex on the iconic Parada 11 site in La Brava, where the legendary San Rafael hotel casino - demolished in 2019 - operated for decades. With an estimated investment of USD 700 million, the project - designed by architect Rafael Viñoly's studio and built by construction firm Criba - represents one of the region's most ambitious high-end gaming and infrastructure developments, combining ultra-luxury hospitality, exclusive residences, and an international-level casino. The casino is expected to become one of the key revenue and high-net-worth tourism drivers of the complex. According to company sources, the gaming floor will feature state-of-the-art slot machines and live table games equipped with cutting-edge technology. Aware of the demands of today's premium market, the operator has designed an infrastructure focused on privacy and exclusivity, including VIP areas and a private club with restricted-access spaces for high rollers, ensuring discretion and personalized service; high-end dining, with an exclusive members-only restaurant inside the gaming area aimed at extending player dwell time; and the revival of the Gothic Hall, where the complex will recreate the historic 1,911-square-meter space from the former San Rafael, paying tribute to the golden era of nightlife and gambling that once defined the Uruguayan resort city. Cipriani's business model integrates the casino into a vertically integrated luxury hospitality ecosystem. The hotel will feature 64 suites - Classic and Premium rooms ranging from 66 to 85 square meters - along with four penthouses of up to 512 square meters. Rates are already being marketed from USD 1,550 to USD 21,550 per night, ensuring a steady flow of affluent international clientele. The broader entertainment and hospitality offering surrounding the casino includes seven internationally renowned dining concepts, such as the legendary Harry's Bar and Cipriani's signature Italian restaurant, as well as a residential complex comprising three towers of 30, 45, and 60 stories. The first tower, scheduled for completion in 2028 and already 60% sold - including a penthouse transaction worth USD 16.6 million - is expected to provide the casino with a built-in base of regular residential customers. The Cipriani Group also recently announced the launch of training programs for 126 young residents from the Maldonado department who will work as dealers at the complex. During a press conference, the company revealed that 85 men and 41 women between the ages of 18 and 26 were selected to participate in a two-part training program: four months at Locanda, the group's hotel in La Barra, followed by two months of practical training at the new San Rafael casino. Related topics:

Vivant Magazine
Jun 11th, 2026
Cipriani opens new cafe in Coconut Grove.

Cipriani opens new cafe in Coconut Grove. Luxury hospitality icon Cipriani is bringing a fresh taste of elegance to Coconut Grove with the opening of its newest café, adding another chic destination to Miami's dining scene. Blending the brand's signature Italian sophistication with the laid-back charm of the Grove, the café is expected to become a go-to spot for espresso dates, stylish lunches, and sunset aperitivos. With sleek interiors, classic menu favorites, and an effortlessly upscale atmosphere, the new opening continues Cipriani's expansion across South Florida while giving locals a fashionable new place to gather.

StreetInsider
Jun 12th, 2025
Beach Point Capital Provides $190 Million Financing to Support Expansion of Cipriani and its Global Premier Luxury Hospitality Platform

Private credit facility will accelerate development of Cipriani's collection of premier properties, including Punta del Este, a unique luxury resort, residences and casino...