Insurance AR Specialist

Company Intro

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As an Insurance A/R Specialist, this position collects payments for an assigned segment of the insurance accounts receivable and performs collection duties in accordance with established federal and state regulations.

This role is based exclusively at our Phoenix Corporate Office in the Biltmore area and requires daily onsite attendance - This is not a remote or hybrid position.

Responsibilities

MAIN:

Follows-up with insurance companies and ensures claims are paid/processed.  Works all accounts with understanding of all applicable insurance and/or CMS regulations.

Resubmits insurance claims that have received no response or are not on file, in a timely manner according to each insurance’s contracted filing limits.

Reviews and appeals unpaid and denied claims as appropriate. This includes analysis of coding, insurance eligibility, contract requirements, etc. that ensures proper billing.

Makes changes to demographic and insurance information as necessary in order to produce a clean claim.

Researches and prepares insurance credits for refund approval.

Prioritize work to maximize turn-around time.

Meets or exceeds productivity standards in the completion of daily assignments and accurate production.

Maintain an error rate in accordance with departmental policy.

Answer and respond to external and internal phone calls in a timely and professional manner.

Check and respond to emails in a timely and professional manner.

Performs all other assigned duties.

GENERAL DUTIES:

Conducts self in accordance with the company’s standard values and policies.

Participates in a variety of educational programs, corporate and professional, to maintain current skill and competency levels.

METHOD AND FREQUENCY OF SUPERVISION:

• • Monthly meetings with supervisor. Informal supervision with employee through an open door policy.  Employee is expected to ask questions when needed.

Qualifications

Education:

• High School diploma or equivalent

Prior Experience:

• 2 years medical billing or healthcare insurance follow up experience
• 2 years in denials and collections

Skills and Proficiencies:

• Active knowledge of CMS guidelines, contracted insurance guidelines and coding policies.
• Demonstrated computer literacy
• Well-organized with attention to detail
• Ability to read and understand oral and written instructions
• Excellent math skills
• Ability to establish and maintain effective working relationship with team members, clinic staff, payers and patients.
• Excellent professional customer service skills.
• Have a desire and dedication to work with self-discipline.
• Maintains the strictest confidentiality: adheres to all HIPAA guidelines and regulations.

Physical Abilities:

• • Ability to sit for long periods. Work requires walking, bending, standing, sitting, and reaching

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!