Gigmo Solutions

On-demand gig workers with AI support

Operations Manager

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeRemote in IndiaNo salary listed

About the Job

Requirements

A graduate qualification and at least 8 years of experience as an operations head or manager in a technical support process, specifically Microsoft 365.
Experience in client handling and the ability to engage clients efficiently.
Ability to monitor team NSAT scores and productivity.
Ability to induct engineers and team leaders into the technical support process.
Ability to manage critical and complex changes and drive continuous service improvement plans.
Ability to identify and communicate risks and dependencies to stakeholders.
Ability to optimize processes and identify opportunities for transformation.

Responsibilities

Create strategies with senior management and develop policies aligned with organizational goals.
Implement effective processes and standards.
Collaborate with subordinate and senior management levels, negotiating and influencing on significant matters.
Manage team operations and create new solutions, leveraging and adapting existing methods and procedures where needed.
Understand the strategic direction set by senior management, communicate team goals and deliverables, and keep the team updated on changes.
Prepare client presentations, highlight challenges, raise requirements or support needs, and understand business needs and growth.
Provide guidance to the in-house Management Trainee.
Track team NSAT scores and productivity.
Induct new engineers and team leaders into the technical support process.
Manage critical and complex changes where applicable.
Initiate and drive continuous service improvement plans.
Identify and communicate potential risks and dependencies to stakeholders in a timely manner.
Manage team members' performance, career development, and retention.
Identify opportunities to optimize processes and drive transformation.

Desired Qualifications

Concierge line-of-business experience.
Experience presenting monthly business reviews and quarterly business reviews.

Operations Manager - Microsoft 365

Gigmo Solutions · Gurugram, India (Remote) · — · Posted 2026-10-23

Workplace: remote

Description

About Gigmo Solutions Pvt. Ltd.

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility.

Website: https://Gigmos.com

LinkedIn: https://www.linkedin.com/company/14543064

Hardware Pre-requisites: - Laptop (16 GB RAM), Windows 11 Pro , Internet speed- min 50 MBPS upload and download

Please note that candidates must be having minimum of 8+ years of experience as operation head/manager in Technical Support process (Microsoft M365)

Role and Responsibilities:

You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others, possess strong analytical and negotiation skills and excellent process orientation.

Creating strategies with senior management and develop policies that will correlate with the organization goal.
implementing effective processes and standards.
Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters.
You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures 
You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change 
To prepare the presentation for the client, highlight the challenges, raise the requirement/support if needed. A thorough understanding of business need and business growth.
You will be responsible for providing guidance to our in-house Management Trainee
Must have experience in client handling, should be able to engage client efficiently, presenting MBR, QBR is preferred.
Should keep a close track of the NSAT Scores and the productivity of the team members
You are required to induct new joiners i.e Engineers and Team Leader about the technical support process.
Responsible for management of critical and complex changes wherever applicable
Initiate and drive continuous service improvement plans.
Identification and communication of potential risks and dependencies in timely manner to stake holders
Responsible for Performance management, career development and retention of the team members
Should have an innovative and transformational mindset to identify opportunities to optimize processes

Qualifications and Experience

Graduate with minimum 8 years of Experience as operation head/manager in Technical Support process (Microsoft M365)
Concierge LOB is preferred.
Work Location- Remote opportunity (Work from Home)
Shift Timings - Rotational  (As per business need, It can be NOAM, EMEA, LATAM, Graveyard

Apply

Apply at Gigmo Solutions

About the Company

Gigmo Solutions

On-demand gig workers with AI support

Gigmo Solutions provides a platform and services that improve customer support efficiency by leveraging a global pool of gig workers and artificial intelligence. Its core product, Gigmos, onboards skilled gig workers from anywhere in the world through rigorous testing and ID validation, making them available on demand on the platform. The company develops AI-based conversational bots that work alongside human workers, creating a hybrid system where bots handle routine interactions and humans handle complex tasks. This combination differentiates Gigmo Solutions from traditional call centers or purely AI chat systems by offering a scalable, on-demand workforce paired with AI to achieve faster, more consistent customer support. The goal is to deliver cost-effective, responsive support at scale by blending human intelligence with artificial intelligence.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, United States
Founded: 2018

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