Manager – Solutions Architecture

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Managers in Solutions Architecture are an integral part of our Commercial team at TELUS Digital. To ensure the SA Manager can maximize their impact, we are prioritizing candidates who are willing to maintain a weekly in-office presence in a hybrid capacity (Tuesdays, Wednesdays, and Thursdays) in one of our offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.

We are open to considering US-based remote candidates for this opportunity as well. 

The Opportunity

As a Manager, Solutions Architecture in Digital Healthcare, you’ll play a key role in bridging the gap between pre-sales strategy and project delivery. Drawing on your deep knowledge of healthcare systems and technical delivery, you’ll help shape, architect, and launch impactful solutions that align with client and executive partner goals. Whether leading architectural discovery for new healthcare initiatives or guiding in-flight projects as an individual contributor, you’ll ensure solutions are both technically sound and aligned with regulatory and operational needs.

You’ll engage with prospective healthcare clients to explore how our capabilities can meet their unique challenges, lead architecture efforts for new engagements, and collaborate closely with delivery teams to bring client visions to life. You’ll also provide critical estimates around team composition, build scope, and resource planning—ensuring healthcare projects are realistically scoped and staffed for success.

Between engagements, you’ll lend your expertise across teams as a flexible problem-solver, while deepening your knowledge in areas like cloud platforms (e.g., AWS) or healthcare-specific technologies.

Responsibilities

• Presale: Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about your project team’s capabilities
• Delivery: Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects
• Subject Matter Expertise: Own a “technology vertical”, encompassing solution design, platform selection, implementation support, and thought leadership (e.g. AWS, Content Management Systems, hybrid mobile frameworks, etc.) 
• Roving Catalyst: Enhance existing project teams with architectural account-level guidance or specific subject matter expertise

Qualifications

• Multi-platform familiarity, with expertise in one or more of the following:
• Front-end mobile technologies (iOS, Android, Web/JS)
• Backend cloud and/or enterprise platforms (AWS/Azure)
• Content management systems, analytics platforms, and other 3rd party frameworks
• Healthcare industry expertise - specialized knowledge of the healthcare ecosystem and the ability to highlight the importance of understanding healthcare-specific challenges - regulations like HIPAA, GDPR, HITECH Act, and data interoperability standards such as FHIR, HL7, and DICOM.
• Candidates should be aware of current digital healthcare trends (AI/ML) and the broader healthcare ecosystem in order to effectively design innovative solutions for healthcare clients.
• Deep understanding of the various stakeholders within the healthcare ecosystem (providers, payers, pharmaceutical companies, patients, regulatory bodies) and their unique needs.
• Experience with software estimation, work planning, and building project plans within time/cost constraints
• An eye for details and an ability to navigate ambiguity
• Experience delivering software in an agency/client-service environment
• Ability to clearly break down complex ideas to both technical and non-technical individuals
• Experience having commercial conversations involving budgets and fees
• Experience with software estimation, work planning, and building project plans within time/cost constraints
• You're excited to learn the principles of mobile software development
• Experience quickly iterating and refining a product vision with a client by offering multiple approach options
• Passion to apply modern processes that transform client organizations (e.g. continuous delivery, rapid iteration, and agile-inspired methodologies)
• Excellent verbal and written communication skills
• Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts
• Appreciation for the wider client enterprise, beyond a single project or initiative
• Desire to expand an account to holistically service a client
• Equally comfortable working in pre-sale and post-sale environments.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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