S

Stoke Space

Fully reusable rocket launch provider.

IT Operations Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeCape Canaveral, FL, USA$89k - $166.9k

About the Job

Requirements

  • An associate’s degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in a technical support or IT operations role.
  • At least 4 years of experience in IT support, desktop engineering, systems support, helpdesk, or technical operations.
  • Strong knowledge of Windows and macOS operating systems.
  • Ability to independently diagnose and resolve common and complex software, hardware, endpoint, connectivity, and user access issues.
  • Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic network troubleshooting.
  • Experience supporting printers, peripherals, conference rooms, AV systems, and shared workplace technology.
  • Comfort working in operational, industrial, launch, manufacturing, or field environments where priorities can change quickly.
  • Ability to stoop, bend, crawl, climb, and lift up to 50 pounds unassisted.
  • Experience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high-reliability environments is preferred.
  • Experience supporting CAD, engineering, test, telemetry, or operational software tools is preferred.
  • Experience with mobile device management and endpoint management platforms is preferred.
  • Experience with identity and access management systems is preferred.
  • Experience with Microsoft 365, Slack, Confluence, or similar business systems is preferred.
  • Experience with endpoint security tooling, device compliance, patching, and asset management is preferred.
  • Experience troubleshooting AV, camera, display, and control room technology is preferred.
  • Experience working in regulated environments, including ITAR, CUI, NIST 800-171, or similar security requirements is preferred.
  • Must be a U.S. citizen, lawful permanent resident of the U.S., or protected individual as defined by 8 U.S.C. 1324b(a)(3), to comply with ITAR requirements.
  • Must be able to prove identity and authorization to work in the U.S.

Responsibilities

  • Support and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems used across the Launch Complex and Launch Control Center.
  • Serve as a primary IT point of contact for personnel working at the launch site, providing responsive support for day-to-day technical issues.
  • Diagnose and resolve hardware, software, connectivity, access, and application issues across Windows, macOS, and common business systems.
  • Troubleshoot complex computer and user environment problems, including performance issues, device configuration, account access, endpoint security tooling, and application behavior.
  • Set up workstations, accounts, devices, and IT resources for new employees and visiting personnel.
  • Support operational readiness by ensuring critical IT systems, user workstations, printers, displays, communications tools, and shared technology resources are functional and reliable.
  • Configure, support, and maintain audio, video, and camera systems used for meetings, launch operations, video conferencing, and facility security.
  • Assist with network troubleshooting, including wired and wireless connectivity, DNS, DHCP, VLAN-related issues, and basic switch port troubleshooting.
  • Install, terminate, label, and troubleshoot low-voltage cabling, including network, controls systems, and AV wiring.
  • Support IT projects including system upgrades, migrations, infrastructure improvements, hardware deployments, and launch-site technology buildout.
  • Provide technical assistance to engineering, avionics, software, manufacturing, test, and launch operations teams as needed.
  • Monitor hardware inventory, manage IT assets, and help maintain accurate documentation of systems and configurations.
  • Escalate issues when appropriate while maintaining ownership through resolution.
  • Provide a high level of service to ensure an exceptional end-user experience.

Desired Qualifications

  • Experience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high-reliability environments.
  • Experience supporting CAD, engineering, test, telemetry, or operational software tools.
  • Experience with mobile device management and endpoint management platforms.
  • Experience with identity and access management systems.
  • Experience with Microsoft 365, Slack, Confluence, or similar business systems.
  • Experience with endpoint security tooling, device compliance, patching, and asset management.
  • Experience troubleshooting AV, camera, display, and control room technology.
  • Experience working in regulated environments, including ITAR, CUI, NIST 800-171, or similar security requirements.

About the Company

Stoke Space

Fully reusable rocket launch provider.

Stoke Space is developing Nova rockets with full stage reuse to enable high-cadence, lower-cost access to orbit for commercial satellite operators and government missions. The rockets are designed for rapid reuse of both stages, supporting frequent flights and lower operating costs compared to expendable or partially reusable fleets. The company is progressing toward its first orbital flight with Nova Pathfinder around early 2027, followed by Nova Block 2 capable of lifting about 15 metric tons to low Earth orbit later in the decade. Stoke aims to accelerate reusable launch development and establish a dependable, high-frequency launch capability for customers.

Company size
201-500
Company stage
Debt Financing
Total funding
$2.5B
Headquarters
Kent, WA
Founded
2019

Recently Posted Jobs

Explore more opportunities at Stoke Space

See more jobs