Manager, UX & Digital Experience

We are seeking an experienced and strategic Manager, UX & Digital Experience to build and lead Marketing's digital experience capability, establishing the standards, systems, and user-centered design practices that define how the Verisk brand is experienced across Marketing's digital ecosystem. This role will include responsibility for hiring and developing a Digital Experience Designer, creating the foundation of Marketing's digital experience team.

This leader will be responsible for shaping how clients, prospects, partners, and other external audiences experience the Verisk brand across Marketing-owned digital channels by developing user-centered experiences that improve usability, engagement, accessibility, and overall digital effectiveness.

The role requires a unique combination of UX strategy, digital design, marketing experience design, and creative leadership. The successful candidate has a proven track record of both designing intuitive digital experiences and building scalable design systems. This is a hands-on role where the individual contributor will actively create digital experiences while also establishing standards, coaching UX professionals, and partnering across Marketing, Product, Technology, and business teams to solve complex customer challenges.

Working closely with Brand Operations & Creative Services, Enterprise Editorial & Content Strategy, Enterprise Brand Marketing, Marketing Operations, Digital Marketing, and Technology, the Manager of UX and Digital Experience will establish digital experience as a core enterprise capability while building a modern digital design practice that evolves alongside customer expectations and AI
 

• Bachelor's degree in User Experience Design, Human-Computer Interaction, Graphic Design, Digital Design, Marketing, Computer Science, or a related field. 

• 8+ years of progressive experience in UX design, product design, digital experience, or customer experience within enterprise B2B organizations. 

• Demonstrated success designing enterprise digital experiences including websites, landing pages, customer journeys, and interactive digital products. 

• Experience developing enterprise design systems, UX standards, accessibility practices, and reusable digital components. 

• Experience coaching designers while helping establish UX capability within a growing organization. 

• Strong understanding of customer research, journey mapping, usability testing, information architecture, interaction design, accessibility, and responsive design principles. 

• Experience partnering with Marketing, Technology, Product, and business teams in highly matrixed organizations. 

• Experience with AI-enabled design tools, digital prototyping platforms, and emerging UX technologies preferred. 

• Experience in technology, analytics, insurance, financial services, or professional services industries preferred.

Skills & Attributes

• Innovative and creative thinker: pioneer who embraces bold ideas

• Adaptable: ability to interact and gain alignment with all levels of the organization including the Executive level

• Team player: high EQ, low ego, resourceful, frugal; treats resources as their own

• “Let’s go” attitude: optimist, contagious enthusiast, sees the upside

Overall Responsibilities

Marketing Digital Experience Standards - Develop and evolve Marketing's digital design standards by establishing UX principles, design patterns, accessibility guidelines, and reusable design components that create consistent, intuitive, and engaging digital experiences across Marketing-owned properties. Partner with Brand Operations to ensure digital experiences align with Verisk's enterprise brand standards while improving usability, consistency, and customer engagement.

Marketing Digital Design - Lead the design, evolution, and continuous optimization of Marketing's digital experiences, including enterprise websites, solution pages, landing pages, campaign experiences, email design, and interactive marketing assets. Design and prototype webpages, landing pages, and digital components, executing layout, styling, and interaction design (including animation and micro-interactions). Translate enterprise messaging, content strategy, and campaign objectives into customer-centered digital experiences that strengthen engagement and support commercial growth. 

Design Systems & Creative Innovation - Develop scalable digital templates, component libraries, UX standards, AI prompt libraries, and reusable design assets that improve consistency, increase production efficiency, and strengthen Marketing's digital capabilities. Establish scalable digital design systems that allow Marketing to create consistent experiences while reducing production effort through reusable assets and AI-enabled workflows. Continuously evaluate emerging design tools, AI-enabled creative technologies, and evolving digital best practices to improve Marketing's effectiveness while maintaining a consistent Verisk brand experience.

Team Leadership & Capability Development - Lead and develop Marketing's UX and digital design capability by coaching designers, establishing quality standards, providing creative direction, and fostering a culture of collaboration, experimentation, and continuous learning. Work closely with the Director of Brand Operations & Creative Services to mature Marketing's digital experience capability while supporting the professional growth of digital designers.

Cross-Functional Partnership - Partner with Enterprise Editorial & Content Strategy, Enterprise Brand Marketing, Marketing Operations, Digital Marketing, Creative Leads, and Technology teams to ensure Marketing's digital experiences are visually consistent, customer-centered, technically feasible, and aligned with enterprise marketing priorities. Serve as Marketing's digital experience advisor, helping internal stakeholders understand how thoughtful digital design improves engagement, strengthens the Verisk brand, and supports business outcomes.

Leadership Profile

• Digital design leader with a passion for creating intuitive, visually compelling marketing experiences that strengthen the Verisk brand. 

• Builder of scalable design systems, templates, and digital standards that improve quality, consistency, and organizational efficiency. 

• Strategic creative partner who balances brand standards, customer experience, business priorities, and production efficiency. 

• Collaborative leader who develops digital design talent while fostering curiosity, experimentation, and continuous learning. 

• Trusted advisor who partners effectively across Enterprise Brand Marketing, Editorial, Creative Services, Marketing Operations, and Technology. 

• Curious and innovative leader who thoughtfully integrates AI into digital design workflows to improve productivity while maintaining exceptional quality. 

• Influences through expertise, collaboration, and creative leadership rather than organizational authority.

Success Measures

• Consistent application of digital design standards across all Marketing-owned digital experiences.

• Improved quality, usability, and accessibility of marketing websites, landing pages, emails, and campaign assets. 

• Increased adoption of reusable design systems, templates, and AI-assisted design workflows. 

• Strong collaboration with Enterprise Brand Marketing, Editorial, Creative Services, Digital Marketing, and Marketing Operations. 

• Development of a high-performing digital design capability that continually improves Marketing's effectiveness. 

• Faster delivery of digital creative through scalable systems without compromising quality. 

• Higher stakeholder satisfaction with Marketing's digital design support

Budgeted Salary Currency: USD

Minimum Salary: 120,000

Maximum Salary: 150,000