Receptionist - Arabic Speaker

Job Description

• Organization of the daily Front Desk operations.
• Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Show fullest cooperation and respect within the team and other departments
• Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
• Builds mutual trust, respect, and cooperation among team members.
• Respond to guest requests for special arrangements or services.
• Be aware of the daily activities and obtain product knowledge of all the hotel facilities
• Respond to guest special requests or services (e.g., transportation, reservations, dry cleaning) by making arrangements and identifying appropriate providers.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities including, special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
• Review shift logs/daily memo books and document pertinent information in logbooks.Register and process check in for all the arrivals.
• Handle guests check in and check out procedures efficiently and professionally.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mails and packages to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.
• Be aware of the hotel accident Prevention Policies.
• Ensures all guests are greeted on arrival & departure of the hotel.
• Verify Credit Limit and follow up pending PMs. Identify any special assignment for the day.
• Check Hotel situation, occupancy, functions, groups, VIPs.

Qualifications

• Fluent in Arabic and English. Additional language is an advantage.
• UniversityDegree in Hotel Management or related degrees
• Minimum 1 year in a similar role star Hotel

Additional Information

• To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Maintains the overall efficiency of set standards while creating rich lifestyle experiences, infusing Turkish culture and warm hospitality through our luxurious services and products.