Home Services Operations Director - Walmart Services

Position Summary...

Role summary: The Director, Home Services Operations will help build and scale Walmart’s Home Services. Reporting to the Group Director, this Director will own a P&L and be accountable for delivering the services business against its annual operating plan. The role will lead operational design and execution across Walmart teams, carriers, installers, and other service partners, translating business priorities into practical plans, pilots, service standards, and performance measures. They will be comfortable solving complex fulfillment challenges, aligning teams across the business, and using financial and operating data to improve service quality, and results. About the team: The Home Services Transformation team leads the development and expansion of innovative solutions supporting Walmart customers in home maintenance. Combining strategy, operations, product, technology, and partnerships, the team launches new service offerings and validates sustainable business models. Members collaborate across functions to ensure effective program management, stakeholder engagement, financial oversight, and technology alignment. By building essential capabilities, the team drives the national growth of Walmart Home Services, promoting operational excellence and delivering impactful results that enhance customer experiences and contribute to business success.

What you'll do...

What you'll do:

• Build the operating foundation for Walmart’s Home services.
• Own the P&L and deliver annual operating plan commitments.
• Connect Service purchase, delivery, and post-purchase support through a dependable service model.
• Develop fulfillment capabilities that can serve customers through Walmart’s stores and digital channels.
• Lead the development and execution of innovative strategies to enhance Walmart Services’ offerings and business performance.
• Oversee financial planning, budgeting, and resource allocation to support operational objectives and growth initiatives.
• Manage cross-functional teams and collaborate with partners in Marketing, Finance, and Information Systems to ensure successful project delivery.
• Direct vendor agreements and service activities to maintain quality and compliance.

What you'll bring:

• Proven expertise in cross-functional project management and leading complex initiatives to successful outcomes.
• Strong business strategy development skills with the ability to drive innovation and value proposition enhancements.
• Demonstrated experience in profit and loss (P&L) management and financial budgeting oversight.
• Exceptional team leadership capabilities, including talent development, mentoring, and succession planning.
• Proficiency in operations management, analytics, and transformation planning to optimize business performance.
• Ability to build and maintain effective customer and stakeholder relationships.
• Commitment to ethical standards, integrity, and fostering a culture of accountability.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field and 5 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area OR 7 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Contracts Negotiation, Financial Planning and Analysis, Market Research, Microsoft Office, Modeling/Forecasting, Project Management, Retail OperationsMasters, Masters: Accounting, Masters: Finance, Masters: Marketing

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.