Supervisor - Applications Delivery

The person in this role is responsible for leading the design, delivery, implementation, and ongoing support of high-quality application solutions. At lead/manager level, the role is accountable not only for technical execution, but also for delivery ownership, team coordination, stakeholder alignment, quality governance, operational stability, and continuous improvement across the Software Development Life Cycle (SDLC).

The person in this role works closely with business stakeholders, architects, project managers, vendors, and cross-functional delivery teams to translate business priorities into scalable, secure, maintainable, and business-aligned technology solutions. The role is expected to provide technical leadership, guide team members, manage risks and dependencies, and ensure successful delivery outcomes.

Technical Skills

• Programming in MS Visual C#, Dot Net Framework
• Programming in RESTful API
• Coding SSRS report

• Hands-on Manhattan SCALE WMS production-support experience

• Strong troubleshooting and incident-management skills

• Good Microsoft SQL Server querying and coding and data-analysis capability

Software Engineering Processes

• Strong working knowledge of SDLC methodologies, including Agile, Waterfall, DevOps, and hybrid delivery models.

• Ability to lead delivery planning, sprint or milestone tracking, dependency management, issue resolution, and delivery governance.

• Experience establishing or enforcing engineering practices, documentation standards, quality gates, and release readiness controls.

Design Knowledge

• Strong understanding of architecture principles, integration patterns, design methodologies, design patterns, and anti-patterns.

• Ability to review architectural requirements and guide teams in developing scalable, secure, reliable, and maintainable technical designs.

• Experience assessing technical trade-offs, long-term maintainability, operational impact, and business value when recommending solutions.

Requirements Engineering

• Strong experience in requirements elicitation, analysis, prioritization, documentation, traceability, and stakeholder validation.

• Ability to translate business requirements into solution scope, technical approach, delivery roadmap, and operational support model.

• Experience managing requirement changes, business expectations, scope control, and impact assessment across project delivery phases.

Configuration & Release Management

• Strong knowledge of source control, configuration management, environment management, release governance, and deployment processes.

• Experience coordinating CI/CD, build automation, deployment validation, version control, and rollback planning.

• Ability to manage release dependencies, approvals, production readiness, and post-release stabilization activities.

Build & Testing Practices

• Strong understanding of build tools, development frameworks, automation techniques, and quality engineering practices.

• Experience defining test strategy, reviewing test coverage, supporting test automation, and managing defect resolution.

• Ability to ensure software quality through structured testing, quality checkpoints, and production readiness validation.

Behavioral Competencies

Analytical Thinking

• Strong analytical, problem-solving, troubleshooting, and decision-making capabilities.

• Ability to evaluate technical, operational, financial, and business impacts from multiple sources before recommending actions.

• Capable of assessing alternatives, facilitating alignment, and driving practical solutions under time, cost, and operational constraints.

Communication

• Excellent verbal, written, presentation, and stakeholder communication skills.

• Ability to communicate technical or complex topics clearly in business terms for management, business users, vendors, and technical teams.

• Able to prepare clear status updates, escalation notes, decision papers, meeting summaries, and management-ready communications.

Planning & Organization

• Ability to manage multiple projects, priorities, resources, and operational demands in a dynamic environment.

• Proactively identifies risks, dependencies, constraints, and execution challenges, and drives mitigation with relevant stakeholders.

• Effective in planning, tracking, organizing, and coordinating deliverables across project phases, support activities, vendors, and cross-functional teams.

Stakeholder Collaboration

• Works effectively with senior stakeholders, cross-functional teams, vendors, business users, and technical teams.

• Demonstrates ownership, accountability, customer focus, business understanding, and delivery discipline.

• Builds trust through transparency, responsiveness, sound judgment, and consistent follow-through on commitments.

• Supports a culture of collaboration, continuous improvement, knowledge sharing, and team development.

Delivery Leadership, Requirements Analysis & Estimation

• Lead requirement analysis discussions with business stakeholders, product owners, architects, and delivery teams.

• Translate business, functional, and non-functional requirements into solution scope, technical approach, delivery plan, and implementation priorities.

• Own or review effort estimation, delivery planning, resource requirements, and execution timelines for assigned initiatives.

• Identify delivery risks, dependencies, assumptions, and constraints, and drive mitigation plans with stakeholders.

• Ensure requirement documents, user stories, solution notes, and technical specifications are complete, clear, and aligned with agreed scope.

Solution Design

• Provide technical leadership in converting enterprise architecture and business needs into detailed solution designs and implementation plans.

• Review and approve design artifacts, workflows, integration approaches, technical specifications, and solution documentation.

• Evaluate design alternatives and guide the team toward scalable, secure, high-performing, maintainable, and cost-effective solutions.

• Ensure solution designs comply with enterprise architecture standards, security requirements, data governance expectations, and engineering best practices.

• Lead technical discussions and design reviews with architects, vendors, project teams, and support teams.

Application Development

• Lead and guide application development, enhancement, configuration, integration, and maintenance activities.

• Review key technical deliverables to ensure quality, maintainability, performance, security, and alignment with agreed standards.

• Provide technical direction to developers and support team members, including code review guidance, design clarification, and issue resolution support.

• Drive reuse of components, utilities, frameworks, and automation capabilities to improve delivery efficiency and consistency.

• Balance hands-on technical contribution with oversight of team delivery, ensuring work is completed on time and with expected quality.

Testing & Quality Assurance

• Define and oversee testing strategy, test coverage, quality checkpoints, and defect management for assigned solutions.

• Ensure unit, integration, system, regression, performance, and user acceptance testing activities are planned and executed effectively.

• Review high-impact defects, support root cause analysis, and ensure corrective actions are implemented before production release.

• Promote test automation, continuous quality improvement, and proactive quality assurance practices across the delivery team.

• Ensure solutions meet functional, non-functional, compliance, and operational readiness expectations before deployment.

Architecture & Technical Governance

• Lead or actively govern application architecture, technical design, and solution review activities for assigned applications or projects.

• Ensure delivery teams follow architectural guidelines, technology standards, security policies, coding standards, and documentation expectations.

• Participate in governance forums and provide clear recommendations on solution risks, trade-offs, dependencies, and mitigation options.

• Drive technical decision-making in alignment with enterprise architecture, business priorities, operational impact, and long-term maintainability.

Release, Deployment & Implementation

• Own or coordinate release planning, environment readiness, deployment preparation, and implementation activities.

• Manage release risks, change approvals, production validation, rollback planning, and go-live readiness with project and support teams.

• Coordinate application rollouts, stakeholder communication, hypercare planning, and post-deployment stabilization.

• Ensure project is completed with proper documentation, monitoring, support handover, and minimal operational risk.

Production Support & Maintenance

• Lead production support coordination for assigned applications, including incident triage, escalation, stakeholder communication, and service restoration.

• Review critical incidents, drive root cause analysis, and ensure corrective and preventive actions are implemented.

• Monitor application stability, performance, SLA adherence, operational risks, and recurring issue patterns.

• Coordinate with infrastructure, vendors, business users, and support teams to resolve issues within agreed timelines.

• Drive continuous improvement initiatives to reduce recurring incidents, improve support efficiency, and strengthen operational resilience.

Client & Stakeholder Management

• Act as a primary point of contact for business stakeholders, customers, vendors, project managers, and support teams for assigned applications or delivery scope.

• Facilitate effective communication between business and IT teams, ensuring expectations, priorities, risks, and decisions are clearly understood.

• Provide timely, accurate, and management-ready updates on project progress, production issues, risks, dependencies, and delivery outcomes.

• Lead stakeholder workshops, solution walkthroughs, demonstrations, implementation discussions, and operational readiness reviews.

• Build trusted relationships by demonstrating ownership, responsiveness, business understanding, technical credibility, and accountability.

People Management & Team Leadership

• Lead, guide, mentor, and support developers, analysts, and support team members across project and operational activities.

• Allocate work, monitor progress, remove blockers, and ensure team deliverables meet agreed scope, timeline, and quality standards.

• Identify capability gaps, provide coaching, support knowledge transfer, and recommend training or development actions.

• Promote accountability, collaboration, ownership, and continuous improvement within the team.

• Coordinate with internal teams and vendor resources to ensure effective delivery performance and service continuity.

Knowledge Management & Organizational Learning

• Own and maintain technical documentation, solution design records, support guides, runbooks, lessons learned, and reusable delivery assets.

• Establish knowledge-sharing practices across project, development, and support teams to reduce dependency on individuals.

• Leverage lessons learned from previous projects and production issues to improve delivery effectiveness, solution quality, and operational stability.

• Conduct knowledge transfer sessions, mentor team members, and ensure transition readiness for support and maintenance teams.

• Promote continuous learning, technical capability development, and standardization across applications and technology domains.

Transition & Service Readiness

• Own transition planning and service readiness for new or enhanced applications moving into production support.

• Ensure operational documentation, support guides, monitoring requirements, escalation paths, and handover materials are complete.

• Lead knowledge transfer sessions for support, maintenance, operations, and vendor teams.

Confirm service readiness before production transition, including support model, SLA expectations, issue ownership, and operational acceptance criteria.