Full-Time
Applications Support Senior Analyst
Confirmed live in the last 24 hours
Citigroup
10,001+ employees
Global financial services and banking solutions
Compensation Overview
$124.6kAnnually
Senior
Jacksonville, FL, USA
Telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite.
You match the following Citigroup's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree, or foreign equivalent in Management Information Systems, Computer Engineering, Information Technology, or a related field
- Five (5) years of experience in the job offered, or in a related occupation providing Applications Support for the financial services or IT industry
- Five (5) years of experience must include: Using Oracle DB, KDB+, Confluence, JIRA, REST API, and UNIX shell scripting to provide in-depth analysis and validations of existing problems, formulate solution designs, and introduce new enhancements in accordance with architectural goals; Deploying configuration code and application-level code using Ansible, IBM UrbanCode, and ServerGrid to fix issues and deliver improvements to existing applications; Monitoring applications and system health using tools including Geneos, Grafana, and Splunk to proactively identify issues; Supporting production and maintenance, change and release management, SDLC lifecycle, Agile deployment, incident and problem management, database management, and application development
- In the alternative, employer will accept a Master’s degree, and three (3) years of experience.
- Maintain, troubleshoot, and enhance our company's suite of applications
- Work closely with the IT team, developers, and business stakeholders to provide technical support, resolve issues, and implement improvements
- Identify and address potential problems before they impact productivity and customer satisfaction
- Provide technical support for all application-related issues, including but not limited to troubleshooting, root cause analysis, and resolution
- Work with the development team to implement fixes and enhancements to applications
- Monitor application performance and proactively identify and resolve potential issues
- Document support processes, troubleshooting steps, and resolutions for future reference
- Collaborate with cross-functional teams to gather requirements for new features and improvements
- Conduct training sessions for end-users on new applications and features
- Stay updated on the latest technologies and trends in application development and support
Citigroup provides a wide range of financial services, including consumer banking, corporate and investment banking, and wealth management, to clients around the world. Its services include loans, credit products, securities brokerage, and asset management, catering to individual consumers, businesses, and government entities. Citigroup operates in over 160 countries, utilizing its extensive global network and technology to offer efficient financial solutions. Unlike many competitors, Citigroup emphasizes sustainability and social responsibility through its investments in environmental, social, and governance initiatives. The company's goal is to facilitate international trade and investment while managing financial assets and providing liquidity in the global financial system.
Company Size
10,001+
Company Stage
IPO
Total Funding
$59.8M
Headquarters
Tel Aviv-Yafo, Israel
Founded
1812
Simplify's Take
What believers are saying
- Citi's involvement in Jumia's sales agreement taps into Africa's growing e-commerce market.
- The collaboration with Versana enhances Citi's data analytics and operational efficiency.
- Citi's gender pay equity disclosure strengthens its brand reputation among socially conscious investors.
What critics are saying
- Increased competition from digital platforms like Versana may erode Citi's market share.
- Citi's partnership with Jumia exposes it to the volatile African e-commerce market.
- Regulatory scrutiny on digital banking products could impact Citi's Google Pay Plex accounts.
What makes Citigroup unique
- Citi's global reach spans over 160 countries, offering unmatched international banking services.
- The partnership with Mastercard for Google Pay Plex accounts enhances Citi's digital banking presence.
- Citi's 'Green Deposits' cater to the growing demand for sustainable banking solutions.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
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