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First Advantage

Global background screening and risk management

Lead Salesforce Administrator

Enterprise ApplicationsUpdated on Nov 12
Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

  • A preferred qualification is a bachelor's degree in Information Technology or Computer Science.
  • The role requires 10 to 11 years of hands-on Salesforce administration and deployment experience across Sales Cloud, Service Cloud, Experience Cloud, and Apttus CPQ/CLM.
  • Strong experience supporting release processes in a multi-org or multi-cloud Salesforce environment is required.
  • Proven experience configuring and troubleshooting Apttus CPQ/CLM is required.
  • Proficiency in Apex, Lightning Web Components (LWC), Flow, SOQL, triggers, Salesforce design patterns, and testing frameworks is required.
  • Experience working in Agile environments is required.
  • Salesforce Administrator, Platform App Builder, and Platform Developer I certifications are preferred.

Responsibilities

  • Manage Salesforce users and licenses, including user setup and deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules.
  • Make Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Manage sandbox environments.
  • Manage DevOps and release processes across multiple Salesforce clouds, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Salesforce CPQ/CLM.
  • Identify and gather requirements, translate them into scalable best-practice solutions, and prioritize exceptional user experience.
  • Identify unused or underutilized Salesforce platform features.
  • Create the Salesforce platform roadmap, define priorities, and liaise with stakeholders.
  • Communicate platform changes to end users and stakeholders.
  • Improve Salesforce data quality through data management, rules, and automation.
  • Perform proactive system maintenance, including security reviews, release updates, health checks, and Salesforce Optimizer.
  • Resolve user support tickets and improve user adoption.
  • Train new and existing users.
  • Create technical documentation.
  • Manage integrated applications and third-party suppliers.
  • Apply basic Apex and trigger knowledge to support Salesforce administration and deployment.

Desired Qualifications

  • Take a proactive approach to platform enhancements and design scalable, best-practice solutions.
  • Build relationships and liaise with stakeholders at all levels, translating requirements and technical information into clear technical options and solutions.
  • Have experience in change management and governance, end-user and stakeholder training, Salesforce configuration changes, and DevOps or release management.
  • Demonstrate ongoing personal and professional development and participate in the Salesforce community.

About the Company

First Advantage

Global background screening and risk management

First Advantage provides background screening, identity verification, and risk management services for employers. Its platform conducts pre-employment checks (criminal records, drug testing, identity verification, employment and education history) and offers ongoing monitoring (driver records and criminal record updates) to support compliance and post-hire risk management. With operations in more than 200 countries, it serves healthcare, finance, transportation, and retail sectors and uses AI and automation to speed processes and improve accuracy. Its goal is to help businesses make informed hiring decisions and maintain a safe, compliant workplace, a strategy reinforced by the 2024 Sterling Check acquisition to expand scale.

Company size
10,001+
Company stage
IPO
Headquarters
Atlanta, GA
Founded
2003

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