Fulfillment Team Lead

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Job Description: 

The Fulfillment Lead is responsible for leading a designated team through daily activities in dōTERRA’s Fulfillment Center to ensure efficient workflows, timely order processing, and adherence to quality and safety standards. This position supports operations in the Inventory, Packing, and other fulfillment areas and serves as a key communication link between team members and leadership. 

 **Available shift: 6 am - 2:30 pm or 2:30 pm - 11 pm Monday to Friday.

Job Responsibilities: 

• Lead daily operations by working alongside the team. 
• Drive company initiatives and set clear goals with deadlines. 
• Manage workflow: prioritize same-day/high-priority orders, monitor wave releases, and resolve issues/problem totes. 
• Adjust staffing and provide support across zones as needed. 
• Oversee slotting, stocking, condensing, and damage control. 
• Maintain full product availability and ensure proper product handling. 
• Ensure correct packing procedures and hourly productivity. 
• Perform quality audits and uphold packing standards. 
• Motivate and support team members, especially those underperforming. 
• Track and share individual and team performance metrics. 
• Ensure timely breaks and adherence to expectations. 
• Respond to equipment issues and enforce safety practices. 
• Maintain a clean, organized, and safe work environment. 
• Demonstrate eagerness to help in other fulfillment center departments when necessary. 
• Always be an ambassador of dōTERRA culture. 

Job Qualifications: 

• High School Diploma or equivalent.
• Minimum of 1–2 years’ experience in a warehouse or fulfillment setting. 
• For safety purposes, must have a proficient level in English communication skills including reading, writing and must be able to communicate to others as well as be able to receive communication from others.
• Prior leadership or supervisory experience preferred. 
• Strong communication and conflict resolution skills. 
• High attention to detail with the ability to multitask in a fast-paced environment. 
• Medium computer skills (e.g., WMS systems, Excel, or equivalent). 
• Ability to work in a physically demanding environment, including standing, walking, and lifting up to 50 lbs. 
• Comfortable working around warehouse equipment and machinery. 
• Flexible schedule with availability for early mornings, late shifts, and weekends as needed. 

Performance Metrics: 

• Order and unit fulfillment rates 
• Team compliance and punctuality 
• Inventory accuracy 
• Adherence to packing and product handling standards 
• Team member productivity improvement 

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.