Focus Group

Telecoms, IT, and cybersecurity solutions provider

Technical Account Manager

Implementation & Technical Account ManagementPosted on Nov 11

Full-timeMilton Keynes, UK£50k /yr

About the Job

Requirements

A relevant technical background, ideally in a managed service provider environment such as pre-sales, project management, or technical delivery.
A solid technical understanding of core product sets including Microsoft 365, Azure, Azure Virtual Desktop, Windows Server, and associated storage and hardware solutions, plus networking solutions including HPE, Meraki, and SonicWALL.
A solid understanding of cybersecurity technologies such as Zero Trust, SASE, CASB, EDR/XDR, managed SOC, vulnerability and penetration testing, Cyber Essentials Plus, and ISO 27001.
Experience designing and delivering technical solutions to small and medium-sized businesses through enterprise businesses.
A full driver's licence and willingness to travel to client sites.
Experience producing high-quality commercial proposals, including design, solution overview, and pricing.
Ability to cope under pressure and prioritize work accordingly.
A customer-focused mindset and commitment to delivering high-quality service.
A proven track record in managing and growing client accounts.
Strong organizational skills and attention to detail.

Responsibilities

Work directly with key clients as a technical advisor and customer advocate, retaining, managing, and growing assigned accounts.
Work with the BDM, AM, AD, and presales technical consultants to propose and design solutions that meet customer business requirements.
Ensure exceptional customer satisfaction throughout the customer lifecycle by maintaining customer engagement to drive retention, growth, and re-signing.
Lead, own, and present IT roadmaps and strategic plans aligned with clients’ business goals.
Support the BDM, AM, or AD in customer discovery, presentations, and closing meetings.
Work with the presales team to develop proposals and presentations that meet customer requirements.
Create and deliver technical presentations, sales proposals and commercial materials, and high-level technical documentation.
Attend customer meetings to determine technical and business requirements and collect the information needed to produce a solution.
Provide technical solutions professionally and within agreed timeframes, seeking guidance from presales and technical teams on best practice and suitability.
Meet individual KPIs for opportunity conversion by volume and value, and net revenue retention across assigned clients.
Identify opportunities to upsell and cross-sell additional services and solutions.
Identify business drivers and highlight risks to the customer and Focus Group.
Sell technical solutions to customers professionally.
Provide accurate and timely management information, particularly on pipeline management and customer health.
Interface with presales, delivery, and project teams, communicating customer requirements to support a smooth transition from sale to delivery.
Conduct regular client meetings to maintain progress on IT roadmap delivery and advise clients on best practices, IT strategies, and technology trends.
Develop and maintain strong relationships with assigned clients.

Job Title: Technical Account Manager
Job Level: Specialist / Team Leader

Job Purpose

The IT Technical Account Manager (TAM) works directly with our key clients as a key technical advisor and customer advocate, responsible for retaining, managing and growing assigned accounts. The TAM will work closely with the BDM / AM / AD and Presales Technical Consultants to propose and design solutions to meet customer business requirements. The TAMs will ensure exceptional customer satisfaction though the customer lifecycle ensuring continued engagement with the customer to drive retention, growth and re-sign.

Lead, own and present IT roadmaps and strategic plans aligned with clients’ business goals.
Support the BDM, AM or AD in customer discoveries, presentations and closing meetings.
Work with Presales team to develop proposals and presentations to meet the customers' requirements.
Create and confidently deliver technical presentations, sales proposals/commercial and high-level technical documentation.
Attend meetings with customers to determine technical and business requirements and ensuring that all required information is collated prior to producing a solution.
Provide technical solutions in a professional manner and to agreed timeframes, seeking guidance from the Presales and technical teams on best practice and suitability.
Meet individual KPIs in relation to opportunity conversion, both volume and value, and NRR across all assigned clients.
Identify opportunities for upselling and cross-selling additional services and solutions.
Identify business drivers and highlight risks involved to the customer and Focus Group
Sell technical solutions to the customer with professionalism and enthusiasm.
Provide accurate and timely management information, specifically around pipeline management and customer health.
Interface with the Presales, Delivery & Project teams, articulating customer requirements, to ensure smooth transition from Sale to Delivery.
Conduct regular meetings with clients to maintain the momentum of the IT roadmap delivery, and advise clients on best practices, IT strategies, and technology trends.
Develop and maintain strong relationships with assigned clients.

From a relevant technical background, ideally within an MSP environment such as pre-sales, project management or technical delivery.
A solid technical understanding of core product sets including M365, Azure, AVD, Windows Server and associated storage/hardware solutions, Networking Solutions including HPE, Meraki and SonicWALL.
Outstanding communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
A solid understanding of Cyber technologies such as Zero Trust, SASE, CASB, EDR/XDR, Managed SOC, vulnerability and pen testing, Cyber Essentials Plus and ISO27001.
Experience in designing and delivering technical solutions in SME to Enterprise businesses.
Full drivers licence and willingness to travel to client sites.
Experience in producing high-quality commercial proposals including design, solution overview and pricing.
Ability to cope under pressure and prioritise work accordingly.
Customer-focused mindset with a commitment to delivering high-quality service.
Proven track record in managing and growing client accounts.
Strong organizational skills and attention to detail.

About the Company

Focus Group

Telecoms, IT, and cybersecurity solutions provider

Focus Group is a UK technology services provider offering telecoms, connectivity, IT, cybersecurity, mobile services, and energy as a single package for businesses. It supports hosted or on-premise phone systems, VoIP, and Microsoft Teams integration, plus managed IT services, cloud (e.g., Microsoft 365), and disaster recovery, with a single bill and one point of contact. The company stands out by partnering with multiple network providers to tailor flexible, competitively priced bundles rather than relying on one vendor, and it has grown through active M&A with private equity backing. Its goal is to simplify technology management for UK organizations by providing an integrated, end-to-end solution for communications, IT, and security needs.

Company size: 1,001-5,000
Company stage: Growth Equity (Non-Venture Capital)
Total funding: $28.1M
Headquarters: Shoreham-by-Sea, United Kingdom
Founded: 2004

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