Restaurant General Manager

About the Job: 

Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day-to-Day: 

Build People Capability

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruit and equip high quality operators to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers and Team Members
• Leads performance management process for all employees in their restaurant
• Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
• Leverage culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Manager’s and Team Members

Deliver a Consistent Customer Experience

• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team
• Control day-to-day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a $500k - $2.0m restaurant with average daily transactions of 500-800
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfaction targets
• Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
• Builds SMART action plans to resolve issues in their restaurant
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand,  Sales and Profits

• Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
• Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
• Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
• analyses sales, labour, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
• Works with management team to develop and deliver unit-specific Annual Operating Plans 

Is this you? 

• High School minimum, University Degree Preferred but not critical to the role
• 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
• Strong interpersonal and conflict resolution skills
• Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
• Strong analytical/decision-making skills
• Basic personal computer literacy
• Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
• Provides leadership and coaching for each employee in their restaurant
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Work-Hard, Play-Hard: 

At Taco Bell, we’re committed to more than just providing employment opportunities – we’re dedicated to cultivating enriching careers filled with exceptional perks and rewards. Join our team and embark on a journey of personal and professional development tailored to your unique aspirations. Benefits and Incentives*:

·        Discounted Brands: Gain access to over 200 discounted brands spanning fashion, fitness, days out, and groceries.

·        Gym Discounts: Enjoy discounts of up to 25% at various gyms and fitness centres.

·        Meal Benefits: Receive a complimentary meal during each shift, along with a 25% staff discount.

·        24/7 Wellbeing Support: Access our comprehensive wellbeing support system around the clock.

·        Cashback Rewards: Earn cashback on everyday essentials to help you save.

·        Employee Assistance Platform: Utilize our Employee Assistance Platform for support on health, social, family, and wealth-related matters.

*At Taco Bell, we embrace diversity and individuality within our TB family, which includes over 150 remarkable restaurants, some of which are part of our Equity business, while others are owned by our Franchise partners. Although each restaurant may offer slightly different benefits, the essence of the Taco Bell experience – where authenticity and excellence thrive – remains consistent across all locations.

In addition to the benefits mentioned above, you may also be eligible for:

·        Life Protection Benefits

·        Private Healthcare

·        Dental Insurance

·        Technology Discounts

·        Compassionate Benefits

·        Sickness Allowance