S

Sony Interactive Entertainment

PlayStation hardware, network services, and games

IT Support Coordinator

Full-Time
$36 - $50/hr
Entry
Bachelor's
Bellevue, WA, USA
In Person
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Basic computer and operating system skills.
  • Strong organizational and prioritization skills, with the ability to manage competing priorities while maintaining attention to detail.
  • Ability to learn quickly in a highly technical, fast-paced, and deadline-intensive environment.
  • Excellent written and oral communication skills.
  • Experience in a role involving direct customer contact with internal and external customers.
  • Ability to work in a team and communicate effectively.
  • Experience with Jira Service Management or other IT service management ticketing tools.
Responsibilities
  • Coordinate with IT Support to balance workload.
  • Monitor staff queues for issues needing responses.
  • Monitor the unassigned queue to ensure prompt responses within service-level agreements.
  • Communicate with customers as required, including gathering additional information and informing them of changes.
  • Improve customer service, perception, and satisfaction through fast turnaround of customer requests.
  • Escalate service requests to appropriate teams as necessary.
  • Assist with day-to-day IT queue support operations with some supervision.
  • Serve as a customer point of contact for all types of service requests.
  • Maintain documentation with updates and changes.
  • Triage service requests to address urgency and scope of impact.
  • Update key performance indicator dashboards weekly.
  • Develop and report on Jira dashboard analytics to drive support performance improvements.
  • Work across other studios to improve and optimize ticket handling across PSS.
Desired Qualifications
  • CompTIA A+ certification.
  • Ability to work independently with limited supervision.
  • A degree in an IT-associated field of study.

About the company

S

Sony Interactive Entertainment

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PlayStation hardware, software, and online services are developed and managed by Sony Interactive Entertainment, including studios under PlayStation Studios. A PlayStation console runs games from discs or downloads and uses the PlayStation Network for online multiplayer, cloud saves, and digital purchases. The company differentiates itself through close hardware-software integration and a large library of exclusive first‑party games from its global studios. Its goal is to provide borderless, high-quality play and grow the PlayStation ecosystem across consoles, services, and games.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Foster City, California

Founded

1994

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 15, 2026 Sony centered GTA 6 marketing on PS5 accessories and features.
  • October 6, 2026 PlayStation Plus adds F1 25 and Hunt: Showdown 1896.
  • October 1, 2026 QSSR patches for Wolverine and Ghost of Yōtei signal developer adoption.

What critics are saying

  • June 25, 2026 Bungie cuts hit most of Destiny's team and Marathon staff.
  • September 10, 2026 Sony canceled PHYSINT, then Xbox rescued it, weakening exclusives.
  • PS5 Pro shortages and $899 pricing amplify dependence on GTA 6 demand into November 2026.

What makes Sony Interactive Entertainment unique

  • October 1, 2026 QSSR brings AI upscaling to base PS5, widening Sony's hardware moat.
  • PS5 Pro's PSSR and Project Amethyst with AMD keep Sony's image-quality stack proprietary.
  • PlayStation turns Wolverine and Ghost of Yōtei into platform-defining technical showcases.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings
  • Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching
  • Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events

Growth & Insights and Company News

Headcount

6 month growth

35%

1 year growth

37%

2 year growth

37%
Shane the Gamer
Oct 18th, 2026
GTA 6 launch trailer shows no sign of PS5's QSSR upscaler, Digital Foundry finds.

GTA 6 launch trailer shows no sign of PS5's QSSR upscaler, Digital Foundry finds. Vice City slides past at 30fps on a standard PS5. The image is still being rebuilt from around 1440p, and Sony's brand-new AI upscaler isn't doing the rebuilding. Digital Foundry's frame-by-frame breakdown of the Grand Theft Auto VI launch trailer found no evidence of the feature and questions if the higher latency would be worth it. That's a blow to anyone hoping QSSR would arrive in time for the game's November 19 release. It isn't all bad news for base console owners. The same analysis says one of the RAGE engine's oldest problems, a judder in animations during camera moves, looks like it's finally been fixed. Most of the arguing online has been about whether the trailer looks softer than Rockstar's earlier footage: GTA 6 still sits at 1440p and 30fps on base PS5. Some viewers came away from the trailer convinced the picture had got worse. Notebookcheck's write-up of the Digital Foundry piece notes that the most common criticism of the GTA 6 launch trailer is its hazy appearance. The blurriness softens the visuals, while excessive bloom fades the vibrant colors. The numbers don't support a downgrade. DF counted no change in resolution, and the site also believes Rockstar maintained a 1440p resolution, upscaled to a 4K output. Its explanation for the haze is narrower: the changed look may be specific to this particular PS5 footage. DF did flag the HDR presentation as a weak spot. The RAGE animation judder that goes back to GTA IV. The real headline for tech nerds is motion. In earlier footage, the frame rate stayed steady but animation timing didn't, so slow camera pans had a subtle stutter. French outlet Xboxygen traces the quirk back to GTA IV in 2008. Digital Foundry spotted it again in the extended gameplay look Rockstar put out in August. In the launch trailer it seems to be gone. DF went looking in the slow pans where it usually shows up and didn't find it. It's hedging, though. As Xboxygen points out, the trailer runs for roughly 90 seconds, and Rockstar picks its own shots. Only the retail build will settle whether the fix goes all the way down to the engine. Sony launched QSSR on October 1 with Wolverine and Ghost of Yotei. QSSR stands for Quick Spectral Super Resolution. Sony announced it on the PlayStation Blog on October 1 in a post by Daniel Craig, principal engineer in SIE's graphics R&D group, who called it a new performance tier of AI upscaling. It came out of Project Amethyst, Sony's AI graphics partnership with AMD, and runs on a streamlined neural network architecture tuned specifically for the base PS5. Marvel's Wolverine and Ghost of Yotei got patches adding it on day one. Sony also says it's open to every PlayStation developer, which is why GTA 6 got dragged into the conversation straight away. Sony hasn't oversold it, either. Its own line is that "While PSSR remains the gold standard on PS5 Pro, QSSR provides some notable improvements to both image detail and image stability on PS5". Why 1.5 to 4.4 milliseconds matters for a 4K GTA 6. QSSR has a cost, and Digital Foundry's Wolverine testing puts a figure on it. Rebuilding an image from about 864p to 1440p took about 1,5-1,8 ms more time per frame than Insomniac's proprietary upscaler. With an unlocked frame rate, this corresponded to a difference of approximately 8-10 FPS. Push the output to 2160p and the QSSR load in the Wolverine test increased to approximately 4.4 ms per frame. GTA 6 outputs at 4K, so that heavier number is the one that counts. A 30fps game has 33.3ms to draw each frame. Losing more than 4ms of that in an open world this dense isn't trivial. Then there's integration. Back when QSSR launched, Digital Foundry noted that in earlier GTA 6 PS5 trailers, Digital Foundry found no evidence of FSR or a modern temporal approach. As a result, it may be trickier to introduce the latest advancements. Games already running AMD's FSR, like Ghost of Yotei, have an easier swap. TweakTown adds that a post-launch patch is possible, but Rockstar has not announced QSSR support, and integrating it into the game's rendering pipeline may be challenging. No QSSR at launch is the right call for GTA 6. Here's its view: missing QSSR is fine. Rockstar has been locking down a game this size for years. Bolting a weeks-old upscaler onto the rendering pipeline a month out from launch is exactly how you end up with a day-one patch nobody wanted. A smooth, consistent 30fps with the judder gone is worth more than a sharper still image you'll only notice in a side-by-side comparison. If QSSR turns up at all, Shane the Gamer'd bet on a patch after launch rather than the disc. Rockstar also hasn't said anything about PS5 Pro enhancements yet. EGW's summary of the analysis says there's no detail on PSSR for the Pro either, so Pro owners have the same open question. The next look at the real thing comes on November 19, when Grand Theft Auto VI launches on PS5 and Xbox Series X|S.

POPTOPIC
Oct 15th, 2026
Gran Turismo's new DualSense puts the livery first.

Gran Turismo's new DualSense puts the livery first. Sony's Gran Turismo DualSense pairs racing graphics with a carbon-fibre-style finish. Preorders open in October, while Australian pricing remains unconfirmed. Official Sony product render, reframed and tonally enhanced for POPTOPIC. (C) Sony Interactive Entertainment. Sony has dressed its new Gran Turismo DualSense like a race car that has just rolled out of the livery editor. Black stripes, motorsport markings and a carbon-fibre-style centre make this a controller with a very specific audience: people who want their racing obsession visible before the PS5 is even switched on. The Gran Turismo Limited Edition announcement sets global preorders from 22 October and a launch starting 10 December. Sony lists a US recommended price of US$84.99, with limited quantities. Its published price list does not include Australian dollars, so a local price still needs confirmation. The appeal is in the finish. Sony's announcement does not introduce a new control technology or claim a performance improvement for this edition. Anyone weighing it up should start with whether they like the design, rather than expecting the stripes to shave a tenth off a lap. The Gran Turismo DualSense commits to the livery. The official render is busy in a deliberate way. The white grips carry decals and commemorative markings, while two black stripes run down the touchpad. The dark patterned section around the sticks gives the front a stronger centre than a plain white pad. That combination will either look like a miniature piece of the paddock or a sticker sheet that got away from someone. Both reactions make sense. Racing liveries are meant to be recognisable at speed, and subtle decoration is rarely their first priority. This controller carries that visual language all the way into the lounge room. Sony calls the front plate textured and carbon-fibre-style. The wording describes an appearance and finish; it is not a claim that the controller has acquired a structural carbon-fibre shell. How that texture feels in the hands will need actual handling. A polished render cannot answer it. As a collector's object, the design has a clear identity. As a replacement for a working controller, it needs to clear a different bar: wanting this particular finish enough to pay for another pad. A special edition can be enjoyable without pretending that every fan needs one. Australians still need the local checkout details. The Australian figure being circulated by Press Start is an expectation, rather than a confirmed local retail price. Its report anticipates A$134.95. Sony's global announcement does not establish that figure or name Australian participating retailers. Previous releases offer context, but they do not set the terms for this one. Its coverage of LISA's Australian DualSense preorder and the GTA VI controller listings documented both local prices and EB World PLUS conditions. Those were conditions attached to those listings, not a blanket rule for future controllers. A useful preorder page should make the price, release date, retailer eligibility and delivery costs obvious. Until that page exists, converting the US price or borrowing another limited edition's terms creates a certainty the announcement has not earned. Collectors can admire the design now and make the spending decision when the actual offer appears. Spec IV is the more immediate invitation. The same announcement schedules Gran Turismo 7's free Spec IV Part 1 update for 4pm AEST / 5pm AEDT on 15 October. It brings six vehicles and Sportsland Sugo. The update is free, while acquiring the cars still requires in-game credits earned through progression or bought. That gives existing players something concrete to look forward to before the controller's December release. New places to drive and cars to learn change the evening's possibilities. A commemorative pad changes what is in your hands while you explore them. For a different sort of hardware decision, its look at MOZA's PS5 racing wheels dealt with a change in how players control a car. The new DualSense makes its case through design and collectability. Keep that purpose in view and the decision becomes much clearer. The livery has personality. Now the Australian retail offer needs to be just as clear. Admiration is free; an extra controller should earn its space on the charging stand. Magnus. I'm the founder of POPTOPIC. I have two decades worth of experience working in entertainment and media under my belt. I started as a simpleton contributing author for Platform Nation and Next Gen News. The conversation. Be the first to join the conversation.

Final Weapon
Oct 14th, 2026
Gran Turismo 7 Spec IV Part 1 update launches October 15.

Gran Turismo 7 Spec IV Part 1 update launches October 15. Part 2 will follow up in December. Published: October 14, 2026 Sony Interactive Entertainment and Polyphony Digital have announced that the "Spec IV Part 1" update for Gran Turismo 7 will release on October 15. Gran Turismo 7 Spec IV Part 1 will introduce the Sportsland SUGO circuit, six new cars, new Extra Menus, more World Circuit events, the Vintage and Car Concierge features, and much more. Gran Turismo 7 Spec IV Part 2 will follow up this December with the returning Autumn Ring track, an additional six new cars, the new Family mode, Shuffle Races and Drift Trials for online multiplayer, the "next evolution" of Gran Turismo Sophy AI, and a new Power Pack difficulty level for advanced players. Here's a breakdown of Gran Turismo 7 Spec IV Part 1, via Polyphony Digital: Gran Turismo 7 Spec IV Part 1 overview. A new cinematic intro. The opening cinematic that plays when starting the game will be refreshed. Six new cars will join the lineup, ranging from a classic French people's car to an all-new Gr.3 model. The Spec IV Part 1 update brings six new cars from a wide range of categories, including a celebrated French economy car, an iconic Italian sports car from the 1990s, a dominant race car that ruled the Japanese racing scene in 1987, and a newly refined evolution of a Gr.3 machine. Each brings something different to the lineup, giving collectors plenty to look forward to. * Citroën 2 CV 6 Charleston '86 * Ferrari F355 Berlinetta '94 * Honda Civic Si Group A version '87 * Honda Step WGN Spada Premium Line '23 * MAZDA RX-VISION GT3 EVO '26 * Xiaomi Vision Gran Turismo A new circuit, SUGO International Racing Course, will make its debut. The following new track will be added. (Length: 3,586m. Elevation Change: 69.83m. No. of Corners: 13. Longest Straight: 704.5m) Located in Miyagi Prefecture in northeastern Japan, SUGO International Racing Course is a highly technical circuit known for its dramatic elevation changes and challenging layout. Its most distinctive section is the final corner leading onto the main straight, where drivers face a gradient of up to 10 percent. After charging down the more than 700-meter straight, drivers encounter a wide variety of corners, beginning with the sweeping right-hand Turns 1 and 2 before tackling S-curves, hairpins and complex multi-apex sections. The result is a circuit that blends the excitement of high-speed driving with the precision and strategy demanded by its more technical sections. New features will allow players to browse older cars from each brand and submit purchase orders. Vintage. The new Vintage section in Brand Central showcases cars from 2000 and earlier. From there, players can jump directly to the Legend Cars and Used Cars dealerships to track down and purchase featured models. Car Concierge. Players who have reached the ending can use the new Car Concierge feature to order vehicles directly from the Vintage section. Simply specify the model, color and condition, and the concierge will search for a matching car on the player's behalf. It offers a new way to expand a collection, with up to four orders available at once depending on the player's Collector Level. A new Experience feature will introduce brand-based driving experiences. A new Experience feature in Brand Central lets players take on driving challenges designed to reflect the character of each brand while chasing new records. In Part 1 of the Spec IV update, Experience will be available for Xiaomi, Yangwang, Hyundai and Polestar. A new Car Viewer feature will let players view their current car from a variety of new angles. Car Viewer is a new Garage feature that lets players examine their current car from virtually any angle. Players can change the scenery through Change Background and adjust a variety of vehicle settings, including turning the front wheels and switching the lights on or off. The mode also makes it easy to capture photos of the car from just about any perspective. The Collector Level cap will be raised to 90. The Collector Level cap will be raised from 70 to 90. Three new Extra Menus will come to the Café. Three Extra Menus will be added to the Extra Menus section of the Café. * [Extra Menu No. 55] Collection: High-Performance EVs (Collector Level 75 and above) * [Extra Menu No. 56] Collection: Tuned GT-Rs (Collector Level 80 and above) * [Extra Menu No. 57] Collection: Le Mans Winners (Collector Level 90) New World Circuits events will expand the race lineup. The following events will be added to World Circuits. Sunday Cup Autopolis International Racing Course - Short Course European sunday Cup 400 SUGO International Racing Course. Vision Gran Turismo Trophy Spa-Francorchamps European Clubman Cup 600 Dragon Trail - Seaside Reverse World Touring Car 600 SUGO International Racing Course World Touring Car 800 SUGO International Racing Course Two new featured Curations will be added to Scapes. The following locations have been added as featured Curations in Scapes. * * * Angeles Crest Highway * Sportsland SUGO Polyphony Digital previously released the Gran Turismo 7 Spec III update and Power Pack DLC on December 4, 2025. The update introduced a slew of content, including eight new cars, a new cinematic intro, a data logger feature, a new Circuit Experience, the Yas Marina Circuit and Circuit Gilles-Villeneuve tracks, and much more. Power Pack released for $29.99 and features 50 races spanning 20 categories, including 24-hour endurance races. Gran Turismo 7 and the game's free demo, My First GT, available now for PlayStation 4 and PlayStation 5. Players may complete the demo to earn bonuses in Gran Turismo 7. Regular updates can be found at the official Gran Turismo blog.

Gematsu
Oct 13th, 2026
PS5 Digital Edition Midnight Black Japan-only model launches November 19.

PS5 Digital Edition Midnight Black Japan-only model launches November 19. Midnight Black disc drive due out on the same day. Sony Interactive Entertainment Japan Asia will release "PlayStation 5 Digital Edition Midnight Black (Console Language: Japanese Only)" on November 19 in Japan for 55,000 yen (tax included), the company announced. Pre-orders will begin at PlayStation retailers and online stores on October 20. Like the previous Japan-only SKU release, this system language is locked to Japanese, and the console can only be used with PlayStation Network accounts registered in Japan. A Midnight Black standalone disc drive will release alongside the console for 11,980 yen (tax included), allowing users who prefer physical media to play disc-based games. In the same announcement, Sony Interactive Entertainment Japan Asia reiterated its plan to end physical game disc production in January 2028. "PlayStation games released from January 2028 onwards will only be sold as digital versions from PlayStation Store and other retailers," the announcement noted. "Disc versions of games released before January 2028 will continue to be playable."

PSU
Oct 9th, 2026
PS Portal update 7.3.0 adds option to toggle 3D Audio on/off while playing, more stability improvements - full patch notes listed.

PS Portal update 7.3.0 adds option to toggle 3D Audio on/off while playing, more stability improvements - full patch notes listed. Sony Interactive Entertainment has released PS Portal update 7.3.0, which comes with a few notable additions including the ability to toggle 3D audio on/off while playing a game. As expected, there's the usual performance and stability improvements added, with full details available in the patch notes below. A recent update for the PS Portal included changes to support long-term battery life, which you can read more about here. PS Portal is reportedly getting an OLED version at some point, with hardware insider Kepler_L2 stating back in January that Sony was working on a 'another version' of the device for 2026. Earlier this week, a filing by Sony with Wi-Fi Alliance indicated that the PS Portal OLED version is indeed in the pipeline. * You can turn 3D audio on or off while playing a game. Go to Settings > System > 3D Audio. * PlayStation Universe has updated the search experience. You can now: * See results in real time as you type. * Scan a QR code to continue your search in PlayStation Store on PlayStation App or in a web browser. * PlayStation Universe has improved system software performance and stability. * PlayStation Universe has improved the messages and usability on some screens.