Enterprise Service Operations Specialist
No salary listed
Mid
Bachelor's
Yokohama, Kanagawa, Japan
Hybrid
Project & Program ManagementProject Management
About the job
Requirements
- A university degree or equivalent practical experience, plus practical experience in sales administration, operations, project support, customer support, or a similar area.
- Ability to manage multiple tasks, projects, and schedules concurrently, prioritize work, and complete it accurately and on time.
- Strong communication and coordination skills with customers, internal colleagues, manufacturers, and service vendors.
- Practical experience managing data and lists in Excel, and experience using Microsoft Office applications such as PowerPoint, Word, and Outlook.
- High-level communication ability in Japanese.
Responsibilities
- Create and update equipment lists, schedules, and progress information for laboratory relocation projects, and provide operational support in coordination with the Relocation Project Manager.
- Request work from manufacturers, transport companies, calibration companies, and service vendors; coordinate schedules, follow up on progress, and communicate with stakeholders.
- Manage annual maintenance, inspection, and calibration plans; implementation schedules; contracts, renewals, deadlines, and costs for AMS; and support the AMS Project Manager.
- Manage documents including quotations, purchase orders, deliveries, invoices, and reports; update and maintain equipment registers, inspection histories, and contract information.
- Manage progress and action items across multiple projects, coordinate with internal and external stakeholders, and standardize and continuously improve enterprise service operations processes.
Desired Qualifications
- Experience working in pharmaceuticals, biotechnology, life sciences, or research facilities, or foundational knowledge of research equipment, analytical instruments, or laboratory facilities.
- Experience with equipment management services, facilities maintenance, or maintenance, inspection, and calibration management.
- Experience coordinating with manufacturers, calibration companies, and service vendors, including requesting work and managing schedules and progress.
- Experience in administrative work involving maintenance contracts, quotations, purchase orders, invoices, contract renewals and deadlines, and equipment registers or histories.
- Experience using business systems such as ERP, CRM, purchasing systems, or facilities management systems.
About the company
Thermo Fisher Scientific makes and sells the instruments, chemicals, consumables and lab services that drug companies, hospitals, universities and industrial labs use for research, testing and production. Its products cover work from gene sequencing and protein analysis to diagnostic tests and lab freezers, and its distribution arm ships supplies to labs worldwide. Drug developers also hire it to run clinical trials and to manufacture medicines under contract. It earns money from consumables that labs buy again and again, along with instrument sales, service contracts and outsourcing fees. The company traces its roots to Thermo Electron, founded in 1956, which merged with Fisher Scientific in 2006, and it is based in Waltham, Massachusetts.
Company Size
10,001+
Company Stage
IPO
Headquarters
Waltham, Massachusetts
Founded
1956
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Simplify's Take
What believers are saying
- Drugmaker demand is firming: revenue rose 10% to $11.99 billion in the June 2026 quarter, 5% excluding deals and currency.
- Profits are outpacing sales, which supports stock grants: adjusted earnings per share rose 13% in the June 2026 quarter.
- Career paths span many businesses: Thermo Fisher runs four segments, from diagnostics to contract drug development.
What critics are saying
- Factory jobs are shrinking: Thermo Fisher announced in January 2026 it will close its Asheville plant, cutting 421 jobs.
- Whole units get sold: microbiology, with $645 million in 2025 sales, went to buyout firm Astorg in August 2026.
- Cuts reach California too: Thermo Fisher filed in January 2026 to lay off 173 Carlsbad workers by March.
What makes Thermo Fisher Scientific unique
- Many familiar lab brands sit under one roof: Thermo Fisher owns Thermo Scientific, Applied Biosystems, Invitrogen and Fisher Scientific.
- Thermo Fisher reaches labs through its own sales force of about 14,000 people, per its 2025 annual filing.
- Its trial-data unit Clario has supported about 70% of FDA and EMA novel drug approvals over the past decade.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Unlimited Paid Time Off
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Hybrid Work Options
- 401(k) Retirement Plan
- 401(k) Company Match