Hersha Hospitality Management

Manages hotels and investments for owners

Gallery Host

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeWashington, DC, USA$19.50 - $20In-person

About the Job

Requirements

Previous customer service experience or equivalent training is required.
A dynamic, engaging, and passionate personality with the ability to multitask is required.
The ability to work a variable schedule, including holidays and weekends, is required.
The role requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customers' credit and establish their payment method.
Make and confirm external reservations for dinner, entertainment, and transportation.
Compute bills, collect payments, and make change for guests.
Answer the hotel phone and handle guest requests and inquiries.
Transmit and receive messages using telephones or the property management system.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts.
Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
Act as a private lounge host.
Practice safe work habits and use required safety equipment.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform other duties as requested by management.

Desired Qualifications

A high school diploma or equivalent is preferred.

Overview

Opportunity: Host

Act as host providing guests with a full range of individualized service during hotel stay.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

Greet, register, and assign rooms to guests of the hotel.
Verify customers' credit, and establish payment method.
Make and confirm external reservations for dinner, entertainment, and transportation.
Compute bills, collect payments, and make change for guests.
Answer hotel phone and handle guest requests and inquiries.
Transmit and receive messages, using telephones or PMS system.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Perform bookkeeping activities, such as balancing accounts.
Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
Act as a private lounge host.
Practice safe work habits and use required safety equipment.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform other duties as requested by management.

Experience

High School diploma or equivalent preferred.
Previous customer service experience required or equivalent training.
Dynamic, engaging and passionate personality with the ability to multi-task.

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays, and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Compensation: 19.5 to 20 (USD)

About the Company

Hersha Hospitality Management

Manages hotels and investments for owners

HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Philadelphia, PA
Founded: 2006

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