Customer Success Manager
Riot Security
Customer Success Manager
Riot Security
All-in-one data and operations security platform.
Riot Security · Paris, France · Full-time · Posted 2026-07-21
Salary: EUR 70,000–95,000
Workplace: on_site
Department: Customer Success
We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity.
We created a platform to easily rollout a cybersecurity awareness program: the platform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers, but in a safe environment.
Created in 2020, Riot has raised $45m with leading investors (Y Combinator, Left Lane, Base10, Funders Club and First Capital) and is now protecting more than 2,000,000 employees in over 2,000 companies (including Intercom, Deel, and Deezer) all over the world.
Cybersecurity is everywhere. It's impacting everyone, everyday, and it's becoming the number one risk to any organization, whether it's a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We're on a mission to fix that.
You will join the Customer Success team. Your main focus will be to support our clients in getting the most value out of our products.
We operate across 3 client segments: Enterprise, Strategic and Mid-Market.
- Strategic covers companies with more than 2,000 employees and executive navigation, high political complexity, high renewal stakes. The Strategic CSM co-owns expansion with an AE as in Enterprise, but across more complex organisations, longer decision cycles, and C-suite stakeholders.
- Enterprise covers companies between 2,000 and 10,000 employees and relies on fewer accounts, more relational depth.
- Mid-Market covers companies bv 2,000 employees and relies on a more personalized, relationship-driven approach with a dedicated portfolio.
As a Customer Success Manager - Enterprise accounts, you will:
- Own the long-term success of a portfolio of ~40 large Enterprise clients (2,000-10,000 employees), with a clear 50/50 split between retention and expansion.
- Drive retention by building strong, trust-based relationships and ensuring customers fully adopt and extract value from our product and modules.
- Actively drive expansion within your portfolio, contributing to a total net expansion target of $1.5M
- Onboard and advise clients on best-in-class usage of our product, with a strong focus on value realization and growth potential.
- Prepare and lead strategic customer engagements (Kick-offs, Business Reviews, Success Plans), explicitly linking product value to renewal and expansion outcomes.
- Position yourself as a long-term cybersecurity partner, combining deep product expertise with a strong business and revenue mindset.
- Deeply understand customer organizations, map stakeholders and decision-makers, and proactively surface growth opportunities.
- Work hand-in-hand with the Enterprise Account Executives to structure, influence, and close expansion deals within your accounts.
- Capture customer feedback and expansion signals, share them internally, and translate them into concrete actions.
- Improve internal processes and playbooks to better support and scale very large Enterprise accounts.
At RIOT, we believe that diversity drives innovation and inclusion fosters belonging. We are committed to building a team that reflects a wide range of perspectives, backgrounds, and experiences. We welcome candidates from all walks of life and are dedicated to creating an environment where everyone feels valued, respected, and empowered to thrive.
Please note that this is an on-site position with up to 2 days per month of remote work.
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All-in-one data and operations security platform.
Riot Security provides an all-in-one security platform designed to protect a company’s data and operations. It combines technical safeguards with an employee-focused education program, recognizing that people are a key part of security. The platform is easy to use and is deployed by over 400 companies, backed by a 97% employee approval rating, which suggests strong user engagement in security practices. The main differentiator is its emphasis on employee engagement and satisfaction, actively involving staff in the security process rather than treating security as purely IT controls. The goal is to help organizations keep data and systems secure by combining effective protections with high participation from employees.
Explore more opportunities at Riot Security