ISM System Leader

Job Description Summary

The ISM Leader – Integrated Services Management is an SPB2 first-line people leader and business owner for key ISM platforms, including Outage Assistant, Leankor, TrueContext, and related service execution capabilities. The role leads and develops a small to medium team of senior professionals while advising business and functional leaders on platform roadmap, governance, adoption, and value realization across Steam Power Services.
As platform business owner and senior adviser, this leader connects IT and business stakeholders to define business needs, prioritize enhancements, support sprint and release decisions, and ensure the team enables stable, efficient platform support across planning, scheduling, outage preparation, field execution, documentation, contract management, and service close-out.
The role contributes to platform strategy, operating practices, system roadmaps, release governance, and team priorities with moderate autonomy and high evaluative judgment. It represents the business voice in platform governance and leads the assigned team in partnership with IT and business stakeholders to keep ISM systems fit for purpose, integrated, reliable, and aligned with service execution needs.
Reporting into the Outage Value Stream Management Office, the ISM Leader aligns platform priorities, risks, dependencies, value realization, and team capacity with broader Outage Value Stream objectives while advising leaders on recommended actions and trade-offs.

Job Description

Roles and Responsibilities

• Lead, coach, and develop a small to medium team of senior professionals responsible for ISM platform ownership, business process enablement, platform governance, release readiness, adoption, and stakeholder support, ensuring clear objectives, priorities, accountability, and development plans are in place.

• Guide the business direction and functional roadmap for key ISM platforms such as Outage Assistant, Leankor, TrueContext, and related Salesforce-connected capabilities, advising IT and business stakeholders so platform priorities are aligned with operational needs, policy objectives, team capacity, and service execution outcomes.

• Serve as the recognized functional subject matter expert for how ISM platforms support outage, upgrade installation, repair, planning, scheduling, field service, resource management, documentation, and execution processes.

• Facilitate collaboration between business teams and IT to define, prioritize, and validate business requirements, enhancement backlogs, user stories, process standards, release content, and acceptance criteria, using judgment to assess information quality, ask pertinent questions, and recommend practical solutions.

• Set direction for the team by translating business and platform priorities into clear team objectives, work plans, governance routines, escalation paths, and measurable outcomes, while balancing workload, capability needs, and stakeholder expectations.

• Act as the primary business counterpart to IT for Outage Assistant, Leankor, TrueContext, Field Service Lightning, and other ISM capabilities, building strong working relationships between application support, digital delivery, product teams, process owners, and end users to support platform stability, support model effectiveness, defect resolution, release readiness, and continuous improvement.

• Collaborate with adjacent platform and process owners, including Method team and EDMS, Outage Optimization and GFSK/One Click, EHS and Gensuite, Quality and PowerNow, and Tooling Center and ETM, to align integration requirements, cross-system workflows, roadmaps, data handoffs, issue resolution, and end-to-end user experience.

• Lead the business contribution to the platform governance model for the ISM landscape in partnership with IT, including sprint planning, backlog prioritization, release planning, release readiness, system health reviews, defect management, enhancement pipeline, data quality, interface risks, and escalation needs.

• Manage the business side of the sprint and release cycle by confirming priorities with stakeholders, clarifying acceptance criteria, supporting sprint reviews, validating delivered functionality, coordinating business sign-off, and ensuring releases are ready for operational use.

• Ensure ISM platform design, configuration, and releases support a connected operating model with one team, one data set, and one platform-enabled execution flow from opportunity handover through close-out by using platform usage data, process indicators, incident trends, user feedback, and business priorities to identify gaps, recommend improvements, and lead business validation, user acceptance, cutover readiness, release communication, hypercare, and knowledge transfer in partnership with IT and business teams.

• Attract, engage, coach, and retain talent by providing regular feedback, mentoring team members through complex platform and stakeholder challenges, supporting capability building, and fostering a collaborative, accountable, and customer-focused team culture.

• Track platform value realization by defining expected benefits, monitoring adoption and usage, assessing process impact, and escalating risks that could affect productivity, schedule predictability, system reliability, cost control, or user readiness.

• Advise on recommendations related to platform scope, configuration, integration priorities, user experience, data standards, enhancement trade-offs, and release timing, ensuring decisions are made collaboratively with IT and business teams and grounded in real outage, upgrade, repair, field execution, quality, EHS, tooling, documentation, and optimization needs.

• Own structured communication and regular stakeholder updates for ISM platform changes, including roadmap, sprint progress, release calendar, new functionality, process impacts, user actions, training needs, support channels, adoption, performance, release readiness, risks, issues, and value realization, ensuring key users, regional and segment representatives, end users, business and functional leadership, IT partners, and other key stakeholders understand impacts and required operating behaviors while using data-driven insights to support shared decisions and recommendations.

Required Qualifications for roles inside the U.S.

• Minimum 5 years experience translating business needs into platform requirements, functional roadmaps, user stories, sprint priorities, release plans, acceptance criteria, process standards, adoption plans, measurable outcomes, and recommendations that influence strategy or policy development within the area of responsibility.

Required Qualifications for roles outside of the U.S.

• Demonstrated expertise translating business needs into platform requirements, functional roadmaps, user stories, sprint priorities, release plans, acceptance criteria, process standards, adoption plans, measurable outcomes, and recommendations that influence strategy or policy development within the area of responsibility.

Desired Characteristics

• Proven first-line people leadership experience, including the ability to lead, coach, develop, and manage a small to medium team of senior professionals while collaborating with and influencing functional management, IT leaders, platform owners, process owners, key users in segments and regions, and business leaders
• Bachelor’s degree in Engineering, Information Technology, Business, Operations, Supply Chain, or a related discipline from an accredited university or college.
• Significant experience as a business owner, product owner, or functional owner for enterprise platforms, with responsibility for roadmap, requirements, adoption, sprint and release prioritization, system performance partnership, business value realization, communication of platform changes, or cross-system integration in a complex, global organization.
• Strong  leadership, platform governance, stakeholder management, communication, collaboration, problem-solving, coaching, and change leadership skills, with the ability to bring IT and business teams together, communicate complex messages, construct recommendations for complex issues, develop talent, and operate with limited supervision

• Deep working knowledge of Outage Assistant, Leankor, TrueContext, Salesforce-connected capabilities, Field Service Management, ERP, project scheduling, outage planning, document management, EHS, quality, tooling, or related enterprise platforms, with the ability to advise on platform strategy, capability priorities, integration dependencies, system performance, and user adoption.

• Ability to work across time zones and travel as needed to support workshops, deployments, business reviews, and stakeholder engagement.
• Experience in energy, utilities, industrial services, power generation, field services, or complex service execution environments.
• Familiarity with Lean, Kaizen, Agile, Fast Works, PMP, change acceleration, or other structured transformation methodologies.
• Strong understanding of end-to-end service processes from commercial handover through planning, scheduling, execution, cost control, billing, and close-out.

• Demonstrated ability to simplify complex processes, create practical standard work, influence adoption across distributed teams, and mentor stakeholders through operating model or digital workflow changes.

Additional Information

#LI-Remote - This is a remote positionApplication Deadline:For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on November 10, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.