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IHG

Global hotel company

Head Waiter

Full-Time
£16.83/hr+ Paid overtime
Mid
United Kingdom
In Person
Food Service & HospitalityDining, Bar & Counter Service

About the job

Requirements
  • Experience handling guest queries and concerns is required.
  • Previous experience as a supervisor or Head Waiter is preferred.
  • Willingness to work as part of the wider hotel team and maintain working relationships across departments.
Responsibilities
  • Ensure the effective running of the shift and deliver a positive dining experience through great service, food, and drinks.
  • Greet diners and take their orders.
  • Communicate with kitchen team members about menu changes, daily availability, and allergens for specials.
  • Liaise with managers daily about operational requirements or changes, including staffing, table plans, lay-up, and menus.
  • Assist and supervise commis waiters.
  • Work a range of shifts and days, as the restaurant operates seven days a week year-round.
Desired Qualifications
  • Previous experience as a supervisor or Head Waiter.

About the company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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