Food Service & HospitalityDining, Bar & Counter Service
About the job
Requirements
Customer service experience is required.
Applicants must demonstrate critical thinking and the ability to work autonomously while using time and resources efficiently.
Applicants must be able to communicate verbally and nonverbally with members, guests, and staff in a non-aggressive manner under pressure.
Applicants must have strong interpersonal, organizational, and time-management skills.
Applicants must meet performance expectations and be accountable for their actions.
Applicants must demonstrate integrity and responsibility.
Applicants must be flexible to meet department scheduling demands.
Applicants must be able to work unsupervised, take initiative, work independently and as part of a team, and complete responsibilities and deadlines accurately.
Applicants must exercise good judgment and adapt to ongoing changes.
Applicants must remain current with organizational policies, procedures, and systems.
Applicants must demonstrate competence in position responsibilities and requirements within 90 days, as evaluated by a supervisor.
Applicants must have knowledge of mixing, garnishing, and serving drinks.
Applicants must be computer literate.
Applicants must meet TABC and food-handling license requirements.
Applicants must meet the state minimum age to serve alcohol.
Previous proven experience working as a bartender/server is required.
Applicants must be able to read, write, and speak English.
The role requires standing and maneuvering safely and independently around the work area, walking for extensive periods, eye-hand coordination, pushing and pulling, climbing, bending and stooping, and using arm, leg, and back muscles for extended periods.
Applicants must occasionally lift and carry items weighing more than 50 pounds.
Applicants need corrected vision and hearing within the normal range.
Responsibilities
Greet customers, learn and determine their beverage preferences, answer questions, recommend menu items, and take food and beverage orders.
Assist with planning menus and inform customers about new specials.
Select and mix ingredients, garnish glasses, and serve beverages.
Verify customers’ identification and age requirements.
Understand complementary flavor pairings and prepare traditional drinks.
Handle credit and debit card transactions and membership account charges, ensuring charges are accurate.
Record and maintain orders throughout the shift.
Build rapport with regular customers and create a positive atmosphere.
Check with customers to ensure satisfaction with their food and beverages, and serve them promptly and courteously.
Maintain thorough knowledge of menu items, recommend food and beverage combinations, offer daily specials, and upsell alternatives.
Maintain cleanliness of work areas and serviceware, and keep the workplace and surrounding areas clean and organized.
Maintain inventory, order supplies, and restock bars and other areas as needed.
Manage overall restaurant operations.
Comply with federal, state, and local regulations and department processes and procedures.
Maintain effective relationships and communication with other departments.
Provide leadership and direction to coworkers and other staff members.
Communicate appropriately with members, guests, and coworkers; greet all members and guests warmly.
Follow country club policies, procedures, and customer service standards, and help maintain a safe, clean, and organized environment.
Operate simulator machines and assist members and customers as needed.
Complete daily shift responsibilities, including cleaning, stocking, and organizing, upon arrival and before departure.
Promote a positive work environment and help with other tasks and duties as needed.
Wear a designated country club shirt while on duty and maintain professional appearance and personal hygiene according to company policies.
Communicate needs through the proper chain of command and contribute to the country club’s mission and goals.
While on duty, do not recreate, consume alcohol, smoke or vape, loiter, or appear overly attentive to phones or personal electronic devices. Smoking and vaping are permitted only in the designated area while clocked out on an approved break.
Bartender/Server
Department:
Reports To: General Manager
Classification: Non-Exempt
Position Goals
This job description for the Bartender/Server at Crossing Creeks Country Club provides criteria for the evaluation of the Bartender/Server position. The Bartender/Server at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, recommending menu items, and preparing and serving beverages and food. The Bartender/Server will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.
Duties & Responsibilities
Under the direction of the General Manager, the Bartender/Server at Crossing Creeks Country Club will be responsible for, but not limited to:
1. Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers
2. Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking beverage and food orders
3. Assisting and planning menus and informing customers about new specials
4. Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
5. Verifying identification and age requirements of customers
6. Understanding of unique and complementary flavor pairings
7. Knowing how to make traditional and classy drinks.
8. Handling credit and debit card transactions, membership account charges, and ensuring charges are accurate.
9. Recording and maintaining orders throughout shift
10. Building a rapport with regular customers to create a positive atmosphere
11. Checking in with customers to ensure satisfaction with beverages and/or food orders
12. Serving customers in a prompt, courteous manner
13. Having a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend food & beverage combinations, offer customers daily specials, as well as upsell alternatives
14. Maintaining cleanliness of work areas, plasticwares, chinaware, glassware, etc., throughout the day
15. Ensuring that the place of work and surrounding area is kept clean and organized at all times
16. Accountability in maintaining inventory and ordering supplies to ensure bars and other areas are well-stocked 17. Restocking inventory as needed
18. Managing the overall restaurant operation
19. Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors and staff
20. Complying with federal, state and local regulations and department processes and procedures
21. Having and ensuring a good relationship between the other departments to ensure effective communication 22. Showing leadership and direction with co-workers and other staff members
23. Communicating appropriately with members, guests and co-workers
24. Greeting all members and guests in a warm and welcoming manner
25. Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures and customer service standards
26. Participating in maintaining a safe, clean and organized environment
27. Other duties as assigned
28. Have knowledge and able to operate Simulator Machines, and assist Members/Customers if needed
On Duty Behavior
1. Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty 2. Alcohol consumption is not permitted while on duty
3. Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved break
4. Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices
5. No loitering; non-members and non-registered guest are not permitted to be loitering with staff
General Responsibilities & Expectations
1. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
2. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures
3. Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers
4. Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties
5. Maintaining a professional appearance including wearing a designated Crossing Creeks shirt when on duty
6. Good personal hygiene per company policies
7. Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club
8. Maintaining professionalism in job performance and practice
9. Communicating needs through the proper chain of command
10. Displaying integrity and honesty
11. Maintaining a positive attitude towards members, guests, and co-workers
12. Contributing to meeting the mission and goals of Crossing Creeks Country Club
Position Requirements
The requirements for employment as Bartender/Server Staff with Crossing Creeks Country Club are:
1. Displays a positive attitude and passion for Crossing Creeks Country Club
2. Customer service experience
3. Critical thinking skills; ability to work autonomously and make efficient use of time and resources
4. Excellent communication skills, both verbal and non-verbal, that offers the highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure
5. Strong interpersonal skills, impeccable organizational skills and time management skills
6. Meeting performance expectations and holding oneself accountable for all actions
7. Integrity and responsibility
8. Flexibility to meet scheduling demands of department
9. Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
10. Ability to have good judgment
11. Adaptability to ongoing` changes
12. Takes initiative and always looks for ways to help flow efficiently
13. Remain current with all organization policies, procedures, and systems
14. Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor
15. Excellent knowledge of mixing, garnishing and serving drinks