Key Account Manager

Overview

The KAM position is focused on establishing access and demand for a novel hospital antibiotic product to hospitals and hospital systems within an assigned territory.  This includes educating formulary decision makers, key stakeholders, and clinicians on the clinical benefits of the product and establishing and gaining formulary adoption within the institutional IV antibiotic space. The KAM will be responsible for formulary access and sales at the top institutions in the U.S.

KAMs are responsible for calling on a variety of targeted healthcare professionals within the institutional setting, planning, implementing and taking ownership of their territory plans to enhance institutional awareness and access to Shionogi’s Anti-infective product(s). To do this successfully, they must have a deep understanding of how to navigate these institutions and systems in order to gain access to and impact these key decision makers.

The ideal KAM should have a strong knowledge base in infectious disease, microbiology and how hospital products are purchased, ordered, administered and established for formulary inclusion within the hospital setting. The ability to communicate complex clinical data to ID physicians, Pharmacists and microbiology labs is key, in order to demonstrate competence and communication of a highly scientific space to evidence driven stakeholders.  KAMs are also required to understand the formulary process and reimbursement policies for targeted institutions and systems. The KAMs should also possess strong analytical skills and embrace opportunities for growth and expanded responsibility.

Responsibilities

• Establish clinical understanding and demand within ID physician, pharmacist and microbiology community for target accounts.
• Promote product in the geographical area by navigating the institutional formulary approval process, as well as educating customers on appropriate use of products.
• Understand and leverage the access landscape to establish/expand institutional product access through effective engagement with Pharmacy Directors, ID Pharmacists, ID Physicians, Microbiologists, and other key customers.
• Effectively and consistently call on and educate physicians and other stakeholders within targeted institutions on the use of Shionogi’s anti-infective product(s) through one-on-one meetings and presentations, professional education programs and other appropriate means.
• Deep knowledge of hospital practices including formulary management and pharmaceutical product review.
• Establish professional relationships and maintain an effective communication network with the customer at multiple levels, including ID opinion leaders, key hospital medical staff, pharmacies and more.
• Create opportunities for product education while enhancing Shionogi’s image and commitment to medicine, working directly with local/regional thought leaders and professional societies.
• Responsible for ensuring high level of call and field productivity; expected to meet and exceed expectations for call plans, with five full-time days in the field each week.
• Collaborate with Regional Account Management, Market Access Leadership, Medical Affairs, and Marketing on all needs and opportunities, KOL touch points, and formulary changes.
• Identify and communicate field issues, opportunities and competitive activities through appropriate organizational venues.
• Achieve formulary adoption goals within territory while adhering to all ethical market access practices and required regulations.
• Execute brand strategies to ensure a consistent company marketing message.
• Analyze territory information and insights to develop and execute effective account plans, optimize routing, and maximize field resources to achieve results.
• Responsible for accurately reporting field activities, territory expenses and submitting written reports as necessary by the deadline set forth and defined by Shionogi management.
• Develop positive and interactive relationships with peers, customer and company managers
• Perform Company business in accordance with all regulations (i.e., PDMA/Sample), Company policy and procedures. Demonstrates high ethical and professional standards at all times.
• Actively pursue continuous learning and professional development on efficient sales, communication, managed care and product knowledge training.
• Appropriately manage and maintain all company equipment and promotional materials (company literature, computer, etc.) according to necessary company guidelines.
• Attend all company-sponsored meetings as directed by company management (POAs, National Meetings, National/Regional Conventions, etc.). In-person attendance may be required according to most current company policy.

Minimum Job Requirements

Qualifications

• BS/BA degree required.
• Hospital-based pharmaceutical experience is required.
• Demonstrated experience in hospital or health system environments with anti-infective, critical care or intravenous experience is strongly preferred.
• Must successfully complete all relevant training and certify in product knowledge for the assigned product(s) within a reasonable time frame.
• Strong understanding of how hospital products are purchased, ordered and administered which include knowledge of the formulary process and reimbursement policies.
• Ability to understand and navigate hospital systems in order to gain access to key decision makers.
• Experience in building rapport and relationships within the institutional setting in order expand awareness and utilization of product(s) and make an immediate impact on healthcare professionals
• Demonstrated track record of successful facilitation of educational programs.
• Ability to communicate clinical data in order to demonstrate competence and communication of a high-level scientific product.
• Successful hospital antibiotic launch experience is a plus.
• Successful experience in establishing hospital product formulary approval through P & T (pharmacy and therapeutic committees) within the IV antibiotic or related category.
• Successful experience with the coordination of account related events.
• Business to business experience and/or ability to demonstrate strong influencing skills.
• Documented record of performance and achievement.

Competencies

• Excellent oral, presentation and written communication skills.
• Strong organizational, interpersonal and listening skills.
• Thrives in an ever-changing environment.
• Ability to work independently and collaborate internally as a team member to deliver results.
• Proactive; can do approach, takes ownership of situations.
• Demonstrated self-starter, highly motivated, problem-solving skills.
• Digital competence; ability to deliver presentations digitally using iPad.
• Proficient in MS Office Suite; Word, PowerPoint, Excel and Outlook.

Other Requirements

• Must reside within the boundaries of the assigned geographic territory.
• Driving in a safe manner to required meetings and appointments.
• Valid driver’s license with a clean driving record and ability to pass a complete background check.
• Must have valid licenses and credentialing required to conduct business in assigned territory.
• Ability and willingness to travel approximately 80% of the year.
• Ability to drive or fly to various meetings and conventions.
• Some overnight and/or weekend travel may be required.

Essential Physical and Mental Requirements

• Ability to articulate clearly and conduct verbal presentations with large and small audiences.
• Ability to travel via automobile and/or airplane.
• Ability to view video display terminal images < 18” away from face for extended period of time – up to four (4) hours at a time.
• Ability to operate a computer keyboard and telephone.
• Ability to sit for extended periods of time – up to four (4) hours at a time.
• Ability to lift, tug, pull up to fifteen (15) pounds.

Additional Information

The base salary range for this full-time, field-based position is $155,000-$180,000. Individual pay is determined by several factors, which include but are not limited to: job-related skills, experience, and relevant education or training. The range does not include the comprehensive benefits, vehicle allowance, bonus, long-term incentive, or any additional compensation that may be associated with this role.

To be considered for this position, you must apply and meet the requirements of this opportunity. We look forward to reviewing your resume & qualifications.

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of requirements, duties or responsibilities that are required of the employee. Other requirements, duties and responsibilities may change or be assigned at any time with or without notice. 

You acknowledge and agree that information described herein may be disclosed to applicable regulatory authorities, alliance partners and/or third party service providers as necessary for Shionogi to fulfil its obligations under applicable laws, including but not limited to compliance with regulatory inspections and/or audits.

EEO

Shionogi Inc. is an equal opportunity employer supporting individuals with disabilities and veterans. All qualified applicants will receive equal consideration for employment opportunities based on valid job requirements without regard to race, color, religion, sex (including pregnancy), marital status, national origin, age, ancestry, citizenship, disability, genetic information, status as a disabled veteran, a recently separated veteran, Active Duty Wartime or Campaign Badge Veterans, and Armed Forces Service Medal Veterans, or any other characteristic protected by applicable law. It is the policy of Shionogi Inc. to undertake affirmative action for protected veterans and individuals with disabilities in compliance with all federal, state, and local requirements to recruit a diverse pool of protected veteran and individuals with disabilities applicants and to ensure that our employment practices are, in fact, non-discriminatory.

If you are qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request accommodations by calling 973-307-3550 or by sending an email to [email protected].