Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Senior Regional Aftersales Analyst - New Jersey

Business OperationsUpdated on Nov 14

Full-timeJersey City, NJ, USA$75.4k - $104k /yr

About the Job

Requirements

Must be a high school graduate.
At least five years of experience, including at least three years of directly related automotive experience, is preferred.
Broad automotive retail experience is a plus.
Demonstrate an understanding of dealership parts, service, fixed operations, and financial services, and use this knowledge to improve operational performance.
Have strong written and oral communication skills.
Have well-developed organizational skills, prioritize effectively, and exercise excellent time management.
Have intermediate or advanced computer and analytical skills, including Microsoft Office Suite; knowledge of SAP is a plus.
Use qualitative and quantitative analytical skills to identify and solve difficult problems and recommend well-reasoned solutions.
Understand customer needs and expectations and develop and implement solutions to meet them.
Have interpersonal skills in conflict resolution, negotiation, and influencing stakeholders.
Develop and deliver effective verbal and visual presentations to regional leadership.
Perform normal office duties.

Responsibilities

Provide administrative, operational, and analytical support to Regional Aftersales Operations departments, contributing to day-to-day Aftersales operations, fixed operations, and warranty and consumer affairs initiatives.
Execute tasks that achieve operational capacity objectives and support service retention objectives.
Monitor key performance indicators and escalate variances to management.
Provide warranty administration support, monitor warranty expenses and parts return status, and help coordinate campaign or recall completion.
Handle day-to-day consumer affairs inquiries, case reviews, and hearings.
Prepare, update, and distribute reports and presentations for DPSMs, regional leadership, dealers, and national teams to support strategies, assigned tasks, and management initiatives.
Build and conduct aftersales analyses, summarize findings for management, and perform reconciliations to ensure accuracy, compliance, and timely execution of regional programs.
Support administration of the VOR process to improve Hyundai owner retention and reduce buybacks caused by parts or repair delays.
Extract and analyze data using internal and external systems, including SAP, VINS, Service View, Tableau, Alteryx, and AS400.
Track replacement and repurchase activity and monitor vehicle disposition in accordance with HMA guidelines.
Coordinate and organize documentation for BBB, State Lemon Law, and DOT hearings while meeting legal deadlines.
Run multi-system data queries, import and reformat data in Excel, and present results in PowerPoint.
Provide administrative support during DSM absences as needed.
Support regional initiatives through assigned tracking, reporting, coordination, and ad hoc analysis.
Run, analyze, and reconcile KPI reporting, including post-program reporting.
Provide regional aftersales support for OCM preparation, performance tracking, and action-item follow-up.
Manage service website audits, service scheduler tracking, secret shopping, and reporting.
Coordinate with regional aftersales, warranty, and consumer affairs teams to ensure aligned execution.
Perform additional operational and administrative duties to support Regional After Sales operations.
Deliver accurate, timely reports and analyses while supporting daily operations with limited supervision.
Travel up to 40%.

Desired Qualifications

A bachelor's degree is preferred.
Knowledge of SAP is a plus.
Broad automotive retail experience is a plus.

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL

#LI-OnSite

WHAT YOU WILL DO

The primary purpose of this position is to provide administrative, operational, and analytical support to Regional Aftersales Operations departments. This role contributes to the day-to-day execution of Aftersales operations, fixed operations, and warranty & consumer affairs initiatives. Core responsibilities include, but are not limited to, executing tasks that achieve operational capacity objectives, supports service retention objectives, monitor KPI’s and escalates variances to management, warranty administration support, warranty expense monitoring & parts return status, aid in coordinating the completion of campaigns or recalls, and handle day-to-day consumer affairs inquires/case reviews/hearings.

HOW YOU WILL MAKE AN IMPACT

Prepare, update, and distribute reports and presentations for DPSMs, Regional Leadership, Dealers, and National teams to support strategies, assigned tasks, and management initiatives.
Build and conduct aftersales analyses; summarize findings for management and perform reconciliations to ensure accuracy, compliance, and timely execution of regional programs.
Support administration of the VOR process to improve Hyundai owner retention and reduce buybacks caused by parts or repair delays.
Extract and analyze data using internal and external systems (SAP, VINS, Service View, Tableau, Alteryx, AS400, etc.).
Track replacement and repurchase activity, monitoring disposition of vehicles in accordance with HMA guidelines.
Coordinate and organize documentation for BBB, State Lemon Law, and DOT hearings while meeting legal deadlines.
Run multi-system data queries, import and reformat data in Excel, and present results in PowerPoint.
Provide administrative support during DSM absences as needed.
Support regional initiatives through assigned tracking, reporting, coordination, and ad‑hoc analysis.
Run, analyze, and reconcile KPI reporting, including post-program reporting.
Provide regional aftersales support for OCM preparation, performance tracking, and action-item follow‑up.
Manage service website audits, service scheduler tracking, secret shopping, and reporting.
Coordinate with regional aftersales, warranty, and consumer affairs to ensure aligned execution.
Perform additional operational and administrative duties to support Regional After Sales operations.
Deliver accurate, timely reports and analyses while supporting daily operations with limited supervision.

WHAT YOU WILL BRING TO THE ROLE

Must be a high school graduate.
Bachelor’s degree preferred.
At least five years of experience of which at least three years of directly related experience are in automotive is preferred.
Broad automotive retail experience is a plus.
Demonstrates a sound understanding of dealership parts, service, fixed operations, and financial services; uses knowledge and experience to improve operational performance.
Strong written and oral communication skills.
Well developed organizational skills and ability to prioritize and exercises excellent time management.
Intermediate/advanced computer and analytical skills required (Microsoft Office Suite, Knowledge of SAP a plus).
Ability to use qualitative and quantitative analytical skills to identify and solve difficult problems; recommend well-reasoned solutions.
Possess customer-minded competencies to understand customer needs and expectations to develop and implement solutions to meet the customer needs.
Strong interpersonal skills; conflict resolution, negotiation, and influencing stakeholders.
Ability to develop and deliver effective presentations (verbally and visually) to Region Leadership.

WHAT HYUNDAI CAN OFFER YOU

Compensation Range: $75,400 - $104,000 annual base salary
Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Vacation and sick time off
Healthcare insurance (medical, dental, and vision)
401(K) company match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Basic life insurance, short- and long-term disability
Mental health, wellbeing, and employee assistance program
Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS

Physical Requirements: Normal office duties.
Must be able to travel (up to 40%).

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

About the Company

Hyundai Motor Company

Global automaker producing sedans, SUVs, EVs

Hyundai Motor Company is a global car maker that designs, manufactures, and sells a wide range of vehicles, including sedans, SUVs, and a growing number of electric vehicles. Its manufacturing is done in-house across a network of plants around the world, which helps manage production and the supply chain across markets such as North America, India, and Europe. The company plans to expand its EV lineup, aiming to launch 21 new electric models by 2030 to cover affordable to high-performance segments. Hyundai differentiates itself through its integrated global manufacturing approach, control over its supply chain, and a deliberate shift toward electrification under the “Hyundai Way,” backed by a strong U.S. presence since 1986. Its goal is to grow vehicle sales with a balanced mix of traditional and electric vehicles while becoming a leading supplier of EVs across multiple market segments.

Company size: 10,001+
Company stage: IPO
Headquarters: Seoul, South Korea
Founded: 1967

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