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H&M

Global fast-fashion retailer of affordable clothing

Department Manager

Retail Store ManagementPosted on Nov 12
Full-timeVilnius, Vilnius City Municipality, Lithuania

About the Job

Requirements

  • Experience in customer service in retail or a similar field; fashion retail experience is an advantage.
  • Experience planning activities, analyzing results, and providing feedback to a team.
  • Ability to organize work, set priorities, and work effectively in a dynamic environment.
  • Ability to develop, motivate, and inspire a team.
  • Ability to ensure a strong customer shopping experience and maintain high customer-service standards.
  • Interest in fashion, retail trends, and commercial results.
  • Ability to analyze data, make evidence-based decisions, and pursue set targets.
  • Lithuanian language proficiency of at least B1, spoken and written.

Responsibilities

  • Lead the team to deliver a strong customer shopping experience and maintain high operational, commercial, and visual standards.
  • Analyze department performance, identify improvement opportunities, and implement actions to achieve targets.
  • Organize the team's work, plan schedules, and ensure smooth daily department operations.
  • Contribute to employee recruitment, development, and motivation, fostering an inclusive and collaborative team culture.
  • Monitor fashion trends, customer needs, and store performance to ensure effective product presentation and commercial results.
  • Represent H&M values when interacting with customers and colleagues.

Desired Qualifications

  • Knowledge of English.

About the Company

H&M

Global fast-fashion retailer of affordable clothing

H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947

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