Full-Time
Director of Entertainment Operations
Posted on 4/18/2024
Physical open-world entertainment venue with games
Senior, Expert
Cambridge, MA, USA
- Ability to work a flexible schedule based on business needs
- Ability to travel for the design, construction, hiring, training, and ongoing management processes at new venues
- Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs/ladders
- Four Year Bachelor's degree in a related discipline
- Minimum seven (7) years of practical working experience in high quality entertainment operations
- Ability to read, comprehend, and articulately edit contracts, manuals, instructions, and drawings across disciplines
- Ability to create and refine recommendations by using hard data from many sources
- Ability to create executive-level presentation materials to succinctly and accurately convey a recommendation / approach
- Ability to self-manage time and resources in a low-oversight environment
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- Ability to work well under pressure in a fast paced, ever-changing work environment
- Strong computer skills with advanced knowledge of Microsoft Office (PPT, Excel), as well as a working knowledge of all Google Suite Products, including Docs and Sheets
- Demonstrates complete ownership of the Entertainment Operations side of the business
- Bears ultimate responsibility to the CEO and Board of Directors for the strategy, execution, and continuous refinement of the entertainment service model
- Participates (and often leads) conversations at the 30,000 foot strategy level
- Works with the development team to convey operational learnings into future venue designs
- Works hand-in-hand with the venue Director of Operations and food & beverage team to create a consistent overall service and product offering
- Leads team members in effective and efficient execution
- Prioritizes guest experience, allocating resources and bringing wise and timely decision making to bear to put our guests first
- Models authentic, warm, empathetic and approachable interpersonal interactions and instills best-in-class service in the team
- Working alongside unit Director of Operations, ensures the venue is optimally staffed with individuals that embody Level99’s cultural values
- Demonstrates wise and perceptive people performance management skills with high emotional intelligence
- Displays skill in leading and navigating hard conversations
- Continuously upholds Level99’s brand and visual standards across all parts of the business
- Ensures guest safety within the venue
- Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
- Leads all Entertainment standard operating procedure (SOP) setting and change management activities
- Selects, develops, teaches, and continuously evolves the software and systems required to support a world-class entertainment operation
- Brings to bear administrative tools for scheduling, purchasing, menu development, cost analysis, etc
- Ensures labor and controllable costs stay consistently within guidelines set by the company
- Takes initiative, seeing what needs to be done and assembling the resources to accomplish self-determined goals
Level99 Entertainment offers a unique work environment within the entertainment industry by integrating physical and mental challenges into a large-scale, real-life game setting. Spanning an impressive 48,000 square feet and incorporating a variety of team-based challenges, the company sets a benchmark in physical open-world game experiences. Additionally, the inclusion of a brewery-style dining space adds a distinctive aspect to its operational model, creating a dynamic and engaging workplace that encourages creativity and teamwork.
Company Stage
N/A
Total Funding
N/A
Headquarters
Natick, Massachusetts
Founded
2021