INACTIVE
Program Manager - Security Operations
$165k - $175k
Expert
Bachelor's
California, USA+2 moreMore locations: Nevada, USA | Arizona, USA
Remote
Security & Protective Services
No H1B Sponsorship
About the job
Requirements
- Must be legally able to work in the country where the position is located without visa sponsorship.
- Must have at least 5 years of supervisory experience.
- Must have at least 10 years of experience in the protective security industry, law enforcement, or similar government service.
- Must have experience developing and delivering protective protocols and measures at the organizational level.
- Must have experience working with contract staff and employees to provide comprehensive protective services.
- Must have experience partnering with a cross-functional team to deliver protective services.
- Must be eligible to obtain a California BSIS Armed Guard Card and California concealed-carry weapon permit; eligibility for armed client work in California is required regardless of state of residence.
- Must maintain a local security license to provide armed and unarmed security work.
- Must be able to travel up to 30% of the time.
- Must demonstrate professional judgment and decision-making, organizational and problem-solving abilities, attention to detail, discretion with sensitive employee and client matters, and communication and interpersonal skills.
- Must be proficient with Google Suite and Monday.com.
- A bachelor's degree or equivalent industry experience is required.
Responsibilities
- Coordinate with Security Operations to establish and transition ad hoc work into embedded roles, ensuring integration, clear communication, and alignment between operational needs and client expectations.
- Manage small groups of vendors, ad hoc services, employees, and embedded services working directly with clients.
- Serve as the primary liaison between the company, vendors, employees, and clients to support smooth communication and operations and address needs and challenges.
- Provide ongoing guidance, mentoring, performance feedback, and administrative support to vendors and employees.
- Recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight.
- Collaborate with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure policy compliance, resource allocation, workflow transitions, and successful execution of client-aligned intelligence and security operations.
- Collaborate with recruitment to identify and place embedded employees in client programs, and assist with screening and selecting candidates to meet client requirements.
- Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
- Advocate for employee needs and escalate issues to Human Resources or management as needed.
- Guide and mentor embedded employees in intelligence or security fields as they resolve challenges and navigate client-site issues.
- Manage the embedded employee lifecycle from onboarding to offboarding, including timesheet and expense-report reviews, performance evaluations, and performance improvement plans as needed.
- Manage relationships between the company and client managers while overseeing embedded employees.
- Collaborate with Human Resources and other departments to ensure compliance with applicable policies, regulations, and legal requirements.
- Facilitate communication among employees, clients, and internal teams to maintain operational alignment.
- Design, develop, and draft proposals, including budgets as needed.
- Find, vet, and train security resources to deliver security services that meet company requirements.
- Provide in-person management and direct executive protection support for complex security operations or protective details.
- Provide direct billable consultative and security services to clients globally as requested.
- Represent the business in California, Nevada, and Arizona for client requests and business development efforts.
- Manage Security Operations staff coordinators.
- Oversee development of Global Security Operations Center operations and scheduling.
- Provide day-to-day administrative support, including expense and account reconciliation, assistance with accounts payable and accounts receivable functions, calendar management, project tracking, and periodic updates to Security Operations management.
- Lead internal team and organizational initiatives.
- Develop and implement internal policies, procedures, processes, and escalation protocols for global protective operations.
- Maintain rapport and communication regarding client needs, support requests, service issues, and deliverables.
- Ensure client deliverables are met across the full suite of security services.
- Proactively communicate identified risks to client personnel, property, or reputation.
- Identify process and resource gaps and develop methodologies to address them as part of company strategy.
- Oversee quality control and training for company employees, embedded staff, and contracted security assets as needed.
Desired Qualifications
- Experience managing employees placed within client organizations, such as through embedded consulting, managed services, or staffing models.
- Experience working with high-net-worth family or corporate protective details.
- Experience in corporate security, military, or law enforcement.
- Experience working in overseas environments.
- Familiarity with human resources practices.
- Ability to learn new software and web-based tools.
- Bachelor's degree in a related field.
About the company
Concentric is a risk management firm that provides security services and intelligence solutions to protect people and assets around the world. Its offerings combine security operations and intelligence to safeguard principals, employees, and properties, with services that are tailored to each situation. The company emphasizes sustainability by delivering carbon-neutral services and holding Platinum Member status with the Green Business Bureau, highlighting its commitment to environmental responsibility. Concentric differentiates itself through its status as the largest independent security firm on the West Coast, its long-standing trust among prominent individuals and corporations, and its leadership in green security practices, including invitation to the Green Business Bureau Members' Advisory Council (top 1% of members). Its goal is to help clients stay safe worldwide by providing reliable, customized protection while advancing responsible, carbon-neutral security services.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Kirkland, Washington
Founded
2005
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Simplify's Take
What believers are saying
- SPS broadened service depth, creating higher-value bundled contracts for global clients.
- Concentric AI integrations and 2026 product launches show sustained commercial momentum.
- Mexico City presence and ANZ distribution extend reach into new regional demand.
What critics are saying
- Crowded security market erodes pricing as Concentric AI and other vendors expand rapidly.
- Any executive-protection failure would destroy trust overnight and trigger client losses quickly.
- Integration risk from SPS and Mexico expansion can distract management through 2026.
What makes Concentric unique
- January 2025 SPS acquisition added rescue, medical, evacuations, and crisis response.
- Concentric runs 24/7 GSOC threat monitoring plus executive protection and secure driving.
- June 2025 Mexico City office strengthens local LATAM support and cross-border operations.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Family Planning Benefits
- Fertility Treatment Support
INACTIVE