Ticketing Operations Coordinator - Ticket Operations

Powered by Passion. United by Purpose. Build for Impact. 

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. 

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. 

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.  

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. 

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.  

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. 

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team. 

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description

As part of the Ticketing – Operations team located at the Scotiabank Arena, you will be responsible for the execution of events, sales/service and reporting on events as it relates to ticketing. Your attention to detail, technical aptitude, collaboration and commitment to service will contribute to the successful execution of ticketing operations and an extraordinary fan and partner experience. 

RESPONSIBILITIES 

• Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect 

• Contribute to an inspiring team environment with a culture of open communication 

• Responsible for the administration and maintenance of ticketed sports events across MLSE venues, with a particular focus on Host Sports and external partners including Sceptres, Tempo, AFC Toronto, Canada Soccer and other third party events. 

• Liaise with internal and external partners and promoters on ticketing tasks, including but not limited to, price scaling, offer builds, ticket delivery, presale/on sale scheduling, inventory management and show settlement. 

• Execute event builds, including pricing, barcoding, and mobile ticket management as events are announced across multiple venues 

• Work in collaboration with internal teams to ensure manifests and maps are accurate   

• Support internal departments with ticketing requests and troubleshooting ticketing issues including ticket replacement, scanning issues, and refunds 

• Provide timely support and coverage for the department's shared email inbox. 

• Execute and, where assigned, lead event-day ticketing operations across MLSE owned/operated venues, including inventory management, order fulfillment, troubleshooting and post-event settlement. 

• Liaise with Ticketmaster on event builds and system technology 

• Provide a variety of reporting for internal and external contacts on ticket inventory and sales 

• Provide internal departments with details on external sports announcements. 

• Develop and maintain strong working relationships with external partners including Sceptres, Tempo, AFC Toronto, Canada Soccer and other sport promoters, acting as a key ticketing contact for assigned events. 

• Responsible for inventory management and order fulfillment for internal orders. 

• Manage multiple concurrent events and priorities, often working within tight timelines and changing operational requirements. 

• Support the ticketing setup and execution of new programs, fan experiences, member events and other ticketed initiatives as assigned. 

• Communicate effectively and efficiently with colleagues and management. 

• Provide extraordinary fan service both internally and externally. 

• Take pride in the organization and its people; maintaining professionalism and confidentiality. 

• Perform other administrative or service functions as requested by management. 

• Ability to work evenings and weekends as required, including some holidays 

QUALIFICATIONS 

• Previous experience and knowledge of ticket operations and administration is required 

• Knowledge of the Ticketmaster Host, Archtics and TM1 Systems are a definite asset 

• Exceptional interpersonal, presentation, and communication skills  

• Excellent administrative and computer skills (Word, Excel, Outlook, etc.) 

• Proven time management skills and must be reliable to adhere to time sensitive deadlines 

• Ability to work as part of a team and independently with minimal supervision 

• An ongoing awareness and responsiveness to client satisfaction 

• A demonstrated pride in accuracy and efficiency 

• Motivated by team success while also being individually accountable 

• Accepting direction while also displaying a high level of initiative 

• Ability to grasp new technical concepts quickly and problem solve when necessary 

• A positive, winning approach, incorporating integrity, confidentiality and discretion 

Please apply by: Friday, November 13 at 11:59 pm. 

Job Posting Compensation Range/Rate:

$53,000 - 60,000 annual base 

Bonus, vacation, competitive benefits, and many exciting perks are also included.