Northwell Health

Nonprofit health system in New York and Connecticut

Patient & Customer Experience Specialist - Flexstaff

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours

ContractNew York, NY, USA$34 - $44In-person

About the Job

Requirements

Role models the Culture of C.A.R.E. and patient-centered organizational values.
Supports development, implementation, and evaluation of patient/customer experience-based programs, projects, and improvements.
Gathers key information to prepare presentations, documents, and reports.
Demonstrates a basic understanding of collecting and interpreting patient experience feedback, data, and performance metrics.
Collaborates with site-based leadership to promote and sustain the patient experience strategic plan.
Participates in patient/customer experience improvement efforts and provides support for meetings and events.
Supports educational and training programs aimed at engaging team members in the patient/customer experience culture.
Provides emotional support to patients, families, visitors, and team members during rounding, phone calls, and other interactions.
Performs service recovery, follows policies and procedures for concern and complaint management, and escalates concerns to leadership when appropriate.
Operates under general guidance; work assignments vary in complexity and may require interpretation and independent decisions on a course of action.
Performs related duties as required.
Requires a Bachelor's degree or an equivalent combination of education and related experience.
Requires 1–3 years of relevant experience.

Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality.

Requirements:

Role models Culture of C.A.R.E. and patient-centered organizational values
Supports the development, implementation and evaluation of patient/customer experience-based programs, projects and improvements
Gathers key information to prepare presentations, documents and reports
Demonstrates basic understanding of how to collect and interpret patient experience feedback, data and performance metrics
Collaborates with site-based leadership to promote and sustain patient experience strategic plan
Participates in patient/customer experience improvement efforts; provides support for meetings and events
educational and training programs aimed at engaging team members in patient/customer experience culture
Provides emotional support to patients, families, visitors and team members (ie during rounding, phone calls and/or other interactions)
Performs service recovery, follows policies/procedures regarding concern and complaint management, escalates to leadership, when appropriate
Operates under general guidance and work assignments are varied in complexity and may require interpretation and independent decisions on course of action
Performs related duties as required
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions

Qualifications:

Bachelor's Degree required, or equivalent combination of education and related experience
1-3 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Minimum Salary/Range*: 34.0000

Maximum Salary/Range*: 44.0000

About the Company

Northwell Health

Nonprofit health system in New York and Connecticut

Northwell Health is a nonprofit health system serving patients across New York City, Long Island, the Hudson Valley and Connecticut through hospitals and outpatient practices. Its network combines hospitals for complex care, community hospitals and specialty centers such as Cohen Children's Medical Center and Zucker Hillside Hospital. The system coordinates hospital, ambulatory and post-acute care, with philanthropy supporting its community mission. Its research institutes and partnerships with Hofstra University connect patient care with medical discovery and training for doctors, nurses and physician assistants. Founded in 1997, Northwell is headquartered in Lake Success, New York.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Lake Success, NY
Founded: 1997

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