SuperStaff

Hospitality and office staffing and training

Intake Specialist

Sales Development RepresentativeConfirmed live in the last 24 hours

Full-timeRemote in ColombiaCOP3.5M /mo

About the Job

Requirements

Fluency in spoken and written Spanish and English is required.
Prior customer service experience is required.
A sales background is required; the candidate should be energetic and professional.
Experience with a customer relationship management system, particularly data tracking and reporting, is required.
Education or work experience equivalent to a bachelor's degree is required; a degree itself is not mandatory.

Responsibilities

Talk to leads and determine whether they are qualified by asking questions to identify the ideal client, target relevant legal issues, gauge urgency and motivation, and determine whether a potential conflict of interest exists.
Screen out unqualified leads using the same set of questions.
Schedule qualified leads for initial consultations (sales calls).
Initiate the pre-engagement process for prospects scheduled for an initial consultation, build excitement and urgency about engaging the firm, and improve the consultation show-up rate.
Help everyone who contacts the firm by scheduling a consultation, referring them to an appropriate firm or contact, or sharing the firm's free resources.
Prepare the salesperson with the information needed for a successful consultation.
Prepare engagement agreements and follow up to ensure prospects sign and make the agreed payment.
Stay in contact with leads who do not schedule consultations, prospective new clients who do not attend consultations, and prospective new clients who do not sign after consultations.
Update the firm's databases, reports, and spreadsheets to track incoming calls, qualified leads, scheduled consultations, referral sources, and other key metrics.

Desired Qualifications

Knowledge of the legal industry is an asset.
Real-life experience overcoming a major obstacle or making an important life change is a plus.

Intake Specialist

SuperStaff · Colombia (Remote) · Full-time · Posted 2026-11-04

Salary: unknown currency 3,499,999–3,500,000

Workplace: remote

Department: Operations Colombia - Billables

Description

This role is ideal for a bilingual, energetic professional who enjoys talking to people, qualifying leads, and guiding them through a smooth sales and intake process.

You will be the firm’s first point of contact with potential new clients. You will screen and qualify leads, schedule initial consultations, and make sure every person who reaches out leaves better off, whether through a consultation, a referral, or helpful resources. You will work closely with the firm’s sales team and Firm Administrator, and your work will be supervised by an attorney.

Key Responsibilities:

Talk to leads and identify whether they are qualified by asking a series of questions designed to identify the ideal A+ client, target the correct legal issues, gauge urgency and motivation, and determine whether there is a potential conflict of interest.
Screen out unqualified leads using the same set of questions.
Schedule qualified leads for initial consultations (sales calls).
Initiate the pre-engagement glidepath for all prospects scheduled for an initial consultation, creating a sense of excitement and urgency about engaging the firm and improving the show-up rate.
Make sure everyone who contacts the firm is better off, whether by scheduling a consultation, making a referral to an appropriate firm or contact, or sharing the firm’s free resources.
Prepare the salesperson with all the information needed for a successful consultation.
Prepare engagement agreements and follow up to ensure prospects sign and make the agreed payment.
Stay in contact with leads who do not schedule consultations, prospective new clients (PNCs) who do not show up, and PNCs who do not sign after their initial consultation, to keep the door open.
Update the firm’s databases, reports, and spreadsheets to track incoming calls, leads qualified, consultations scheduled, referral sources, and other key metrics.

Requirements

Requirements

Fluent in Spanish and English (spoken and written).
Prior customer service experience (required).
Sales background; energetic and professional.
Experience with a CRM, particularly data tracking and reporting (required).
Education or work experience equivalent to a bachelor’s degree. A degree is a plus but not a firm requirement.
Knowledge of the legal industry is an asset.
Real-life experience, including overcoming a major obstacle or making an important life change, is a plus.

Benefits

Salary: $3.500.000 COP monthly
Schedule: Monday to Friday
Work Modality: 100% Work from Home
Job Security: Indefinite Term Contract (Término Indefinido)
Full Benefits: Complete Colombian legal benefits (Prima, Cesantías, EPS, etc.)
Growth: Opportunity to grow with a US immigration law firm

Apply

Apply at SuperStaff

About the Company

SuperStaff

Hospitality and office staffing and training

SuperStaff matches talent to hospitality and office jobs and trains candidates to be versatile and multi‑employable. It recruits and trains people, then places them at client workplaces as hosts, front‑of‑house, guest service, event, catering, bar, waiting, barista staff, receptionists, customer service, administrative, HR, junior recruitment, marketing, and other office roles. Unlike firms that only fill roles, it also provides job‑application and resume design training to help young people land their dream jobs. Its goal is to make work enjoyable by guiding young talent to suitable positions and supplying hospitable, capable staff to workplaces.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Netherlands
Founded: 2005

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