Director of Quality Services

Position Summary

Lead Quality. Drive Safety. Transform Care.

Orlando Health Winnie Palmer Hospital for Women & Babies, one of the nation's premier hospitals dedicated to women's and neonatal healthcare, is seeking an experienced and visionary Director of Quality Services to lead quality improvement, patient safety, regulatory readiness, and performance excellence initiatives.

This executive-level leader will partner closely with physicians, nursing leadership, hospital executives, and interdisciplinary teams to advance a culture of safety, clinical excellence, and continuous improvement. The Director will play a critical role in supporting Orlando Health's strategic vision for quality outcomes, regulatory compliance, and exceptional patient-centered care.

Location: Orlando Health Winnie Palmer Hospital for Women & Babies, Orlando, FL
Department: Quality Unit
Type: Full-time (40 hours)

Shift: Days

ORLANDO HEALTH WINNIE PALMER HOSPITAL FOR WOMEN AND BABIES

Located on the downtown Orlando Health campus, Orlando Health Winnie Palmer Hospital for Women and Babies, part of the Orlando Health Women’s Institute, provides specialized care that covers all facets of women’s health,
from comprehensive gynecological services and minimally invasive surgeries to general obstetrics and high-risk pregnancies and births. One of the nation’s largest-volume and most experienced obstetrical centers, we welcome nearly 14,000 babies each year. Our 350-bed hospital includes 142 neonatal intensive care unit (NICU) beds, one of the largest NICUs in the nation. Our hospital is nationally recognized for excellence, with Magnet® designation for
high-quality nursing care from the American Nurses Credentialing Center since 2013, Level IV Maternal Levels of Care Verification from the American College of Obstetricians and Gynecologists and The Joint Commission, Advanced Certification in Perinatal Care from The Joint Commission, a national ranking in Neonatology from U.S. News & World Report, and Top Teaching Hospital honors from The Leapfrog Group.

Orlando Health Winnie Palmer is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Responsibilities

Responsibilities

The Director of Quality Services will:

• Lead quality, patient safety, regulatory, and performance improvement initiatives across the hospital.
• Partner with physicians and senior leaders to implement evidence-based practices that improve patient outcomes.
• Drive achievement of hospital quality scorecards, strategic objectives, and Board metrics.
• Ensure compliance with Joint Commission, AHCA, CMS, and other regulatory standards.
• Foster a culture of continuous improvement, accountability, and patient-centered care.
• Lead multidisciplinary quality councils and performance improvement teams.
• Collaborate with executive leadership to develop and execute quality and safety strategies.
• Support integration of healthcare technology and analytics to improve clinical outcomes.
• Manage departmental budgeting, staffing, coaching, and professional development activities.

Qualifications