Head Housekeeper

Job Description

What You’ll Do

• Lead the Housekeeping team to ensure every guest enjoys a spotless stay; from perfectly made rooms to pristine public and back-of-house areas.
• Keep standards sky-high by training the team on all Housekeeping SOPs, making sure they’re followed consistently.
• Coach, motivate, and develop your team, creating an environment where they feel proud of their work and supported in their growth.
• Set clear objectives for the team to ensure the smooth, efficient, and high-quality cleaning of all hotel spaces.
• Carry out regular inspections and spot-checks of guest rooms and public areas to maintain The Hoxton’s standards of cleanliness and presentation.
• Build strong relationships with Front Office and Maintenance to ensure seamless communication and guest satisfaction.
• Take a proactive approach to improving systems, processes, and efficiencies in the department.
• Take ownership of health and safety procedures, ensuring all Housekeeping team members are fully trained and compliant.
• Participate in crisis and fire team responsibilities, understanding all emergency protocols.
• Keep a close eye on budgets, expenses, and labour costs; finding smart ways to stay within targets without compromising on quality.
• Oversee Housekeeping stock levels and ordering, ensuring supplies are well managed and waste is minimized.
• Collaborate on department projects and contribute ideas that evolve the Housekeeping team and enhance overall operations.
• Maintain strong relationships with suppliers and contractors, ensuring service quality and reliability.

Qualifications

What we're looking for...  

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Previous experience in a similar role.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service.
• Minimum of 2 years experience in a similar role.
• Experience of Micros Fidelio Opera or a similar front desk operating system.

Additional Information