Technical Business Analyst

VML

Department: Technology

Location: Costa Rica 

Who we are:

At VML we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Who we are looking for:

VMLCosta Rica is looking for a Technical Business Analyst.TheTech Business Analyst will be part of a technology team that works on mission-critical applications. You will be responsible for understanding and outlining business requirements that will be used by the interdisciplinary teams (Dev, QA, Creative), as well as participating in delivery from concept, design, and development to testing.

What you’ll do: 

• Lead | requirements gathering process.

• Understand | the business requests, needs, and data challenges of the client’s organization and industry.

• Author | user stories and define acceptance criteria.

• Translate | the "what" from the requirements into the "how" for functional specifications.

• Ensure | business, functional, and technical requirements are captured, organized, approved by the client, and followed up.

• Establish | a baseline for project scope, identify deviations and change requests.

• Design | Business needs to system solutions, ensuring compatibility and continuity within the account’s existing digital ecosystem.

• Manage | complex discussions with the client, like saying “yes” or “no” to a client request.

• Negotiate | the priorities with the client so projects and requests can be traded off if the team is already at full capacity.

• Work | with cross-functional teams to identify a solution and create the applicable business and development documentation.

• Plan | the execution of a project: next steps, point of contact (SPOC), Tech Leader, who follows up, etc.

• Support | Developers and QA through Build and Test, Primary Focal for Triage and Troubleshooting of issues.

What you’ll need:

• Bachelor’s degree in Computer Science or related field (or equivalent experience).

• 3+ years of experience working in an interactive agency, online software development environment, or systems integration consulting.

• At least 2 years of experience documenting requirements and specifications for a variety of software applications, including websites, intranets, and/or mobile experiences.

• Multi-disciplined individual with familiarity in a variety of concepts, practices, and procedures related to modern web development, content management systems, mobile application development, user experience, and responsive design.

• Well-versed in Web technologies - with an emphasis on CMS Platforms 

• Knowledge of Sitecore is a plus.

• Understands CMS concepts, including content authoring, editing, publishing processes. 

• Experience in managing JIRA boards and managing tickets through completion.

• Experience with various agile ceremonies: scrums, sprint planning, retrospectives demos.

• Experience in creating and maintaining Confluence sites and creating ad-hoc documentation.

• Experience defining requirements, user stories & risks.

• Great written and oral communications.

• Ability to immerse oneself in an industry or market, and quickly add value to a project

• Proactive and eager to learn.