Full-Time
Updated on 2/14/2025
Customer service platform for businesses
Senior, Expert
New York, NY, USA
Strong preference to hire this role in the New York Metropolitan Area (NY, New Jersey, CT).
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Kustomer provides a customer service platform that helps businesses improve their customer support across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized interactions by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer includes features like intelligent automation and no-code customization, which help businesses quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to achieve better business outcomes. The company's goal is to enhance customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
$227.1M
Headquarters
New York City, New York
Founded
2015
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Holistic wellness, including physical and mental health services
Paid leave for new parents
Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses
Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money
Personalized assistance navigating all of the information, resources, and programs available to support your family care needs
Competitive retirement plan
Life insurance and survivor support
Equity awards
Complimentary access to TurboTax
On-site or video tax consultations to answer your questions
Legal support through Hyatt Legal for you and/or your parents if you need it
Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook
Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success
Generous paid time off
A 30-day paid break every five years
Leave programs so that you can take the time you need to care for yourself or your family when you need it
Kustomer, a prominent name in AI-powered customer service, has introduced two groundbreaking features, Tasks and Skills-Based Routing, aimed at redefining internal workflow management and enhancing the delivery of personalised customer support.
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, today unveiled its "2024 AI and Customer Service Index," which provides an in-depth analysis of how AI is transforming customer service, highlighting both the opportunities and challenges that lie ahead for businesses.
Kustomer is proud to announce CRM Powered Proactive Messaging is now generally available!
Kustomer, an AI-powered customer service CRM solution, has announced KIQ Customer Assist, an enhanced chatbot powered by multiple engines, including OpenAI's ChatGPT.
Kustomer unveils KIQ Customer Assist: A next-gen AI customer service bot driving business efficiency by 45%.
Technology Distributor Sandler Partners' 2023 National Summit Culminates with Award Recognition of Top Industry Professionals and Organizations.REDONDO BEACH, Calif., Sept. 28, 2023 /PRNewswire-PRWeb/ -- Provider Channel Managers received recognition at the 2023 Sandler Partners National Summit in Huntington Beach, California. The annual event, attended by over 900 members of the Sandler community saw presentations on the latest insights via Executive Panels, a Keynote, and Technology, Sales, and Growth educational tracks. Participants were also able to connect with over 60 featured technology Providers onsite in the Exhibit Hall.Sandler Partners proudly announced their National and Regional Channel Manager Award recipients:National Channel Manager of the Year Award recipients:West Region Channel Manager of the Year Award recipients:East Region Channel Manager of the Year Award recipients:Midwest Region Channel Manager of the Year Award recipients:Brian Mason, SinchJeff DeRose, VonageRoxie Nauman, Net2PhoneBryan Green, CallTowerMark Butterfield, SpectrumAustin Thompson, NHCSouthwest Region Channel Manager of the Year Award recipients:Fred Silva, SpectrumKaycee Mikeska, NHCChris Simmons, NHC"Channel Managers are often one of the first contacts our Partners make," states Managing Partner Alan Sandler. "The level of shared care and passion Channel Managers have for their solutions just can't be replaced. It's measured by the extra effort, attention to detail, and willingness to go above and beyond every time
Meta-owned Kustomer, a CRM systems provider, has integrated with fellow Meta-owned WhatsApp, a messaging platform.
Kustomer, the industry leading Conversational CRM platform, co-founded by serial entrepreneurs Brad Birnbaum and Jeremy Suriel
Kustomer is thrilled to announce the launch of Portal, a one-stop shop for both agents and customers, purpose-built to increase agent productivity and streamline self-service for customers.
Meta did acquire Kustomer which is a software company with offices on Morris Street in Durham.