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About
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized communication by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer includes features like intelligent automation and no-code customization, which help businesses quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to achieve better business outcomes. The company's goal is to enhance customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
Company Stage
Growth Equity (Venture Capital)
Employees
201-500
Industries
Data & Analytics, Enterprise Software
Total Funding
$227.1M
Headquarters
New York City, New York
Founded
2015
Simplify's Take
What believers are saying
- Increased adoption of AI-driven solutions boosts Kustomer's market relevance and growth potential.
- Integration with WhatsApp enhances customer engagement through popular messaging platforms.
- Skills-based routing improves service efficiency by directing inquiries to qualified agents.
What critics are saying
- Integration challenges with WhatsApp could disrupt service if not managed properly.
- AI tools like KIQ Customer Assist may face regulatory scrutiny in strict regions.
- Pressure from recent $60M funding may lead to operational challenges.
What makes Kustomer unique
- Kustomer offers a unified timeline view for seamless omnichannel customer service.
- The platform provides no-code customization for quick adaptation to business changes.
- Kustomer integrates AI-powered tools like KIQ Customer Assist for enhanced service efficiency.
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6 month growth
↑ 9%1 year growth
↑ 30%2 year growth
↑ 163%Benefits
Holistic wellness, including physical and mental health services
Paid leave for new parents
Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses
Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money
Personalized assistance navigating all of the information, resources, and programs available to support your family care needs
Competitive retirement plan
Life insurance and survivor support
Equity awards
Complimentary access to TurboTax
On-site or video tax consultations to answer your questions
Legal support through Hyatt Legal for you and/or your parents if you need it
Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook
Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success
Generous paid time off
A 30-day paid break every five years
Leave programs so that you can take the time you need to care for yourself or your family when you need it
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