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About
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized communication by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer includes features like intelligent automation and no-code customization, which help businesses quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to achieve better business outcomes. The company's goal is to enhance customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
Company Stage
Growth Equity (Venture Capital)
Employees
201-500
Industries
Data & Analytics, Enterprise Software
Total Funding
$227.1M
Headquarters
New York City, New York
Founded
2015
Simplify's Take
What believers are saying
- Integration with WhatsApp expands Kustomer's reach to over 2 billion users.
- Recent $60M funding boosts Kustomer's resources for product and market expansion.
- CRM Powered Proactive Messaging improves customer engagement and satisfaction.
What critics are saying
- Integration challenges with WhatsApp could disrupt services if not managed well.
- AI tools may face regulatory scrutiny in regions with strict AI regulations.
- Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.
What makes Kustomer unique
- Kustomer offers a unified timeline view for seamless omnichannel customer service.
- The platform provides no-code customization, allowing quick adaptation to business changes.
- Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.
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6 month growth
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↓ -6%Benefits
Holistic wellness, including physical and mental health services
Paid leave for new parents
Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses
Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money
Personalized assistance navigating all of the information, resources, and programs available to support your family care needs
Competitive retirement plan
Life insurance and survivor support
Equity awards
Complimentary access to TurboTax
On-site or video tax consultations to answer your questions
Legal support through Hyatt Legal for you and/or your parents if you need it
Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook
Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success
Generous paid time off
A 30-day paid break every five years
Leave programs so that you can take the time you need to care for yourself or your family when you need it
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