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About
Kustomer is a customer service platform that helps businesses improve their growth by providing exceptional service across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized interactions by giving both customers and agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes while maintaining high service levels. This platform is particularly beneficial for growing brands that want to foster strong customer relationships and achieve better business outcomes. Kustomer operates on a subscription-based model, generating revenue through its software-as-a-service (SaaS) offerings, and its comprehensive features are designed to enhance customer satisfaction and operational efficiency.
Company Stage
Growth Equity (Venture Capital)
Employees
201-500
Industries
Consulting, Enterprise Software
Total Funding
$227.1M
Headquarters
N/A
Founded
2015
Simplify's Take
What believers are saying
- The recent $60M funding round provides financial stability and resources for further innovation and growth.
- Integration with WhatsApp and other Meta-owned platforms offers unique synergies and expanded reach.
- The launch of the Portal enhances agent productivity and customer self-service, potentially leading to higher customer satisfaction and retention.
What critics are saying
- Dependence on Meta's ecosystem could limit Kustomer's flexibility and independence.
- The competitive landscape in AI-powered CRM solutions is intense, requiring continuous innovation to maintain a competitive edge.
What makes Kustomer unique
- Kustomer leverages AI-powered solutions, including OpenAI's ChatGPT, to enhance customer service, setting it apart from traditional CRM systems.
- The integration with WhatsApp provides a seamless communication channel, leveraging Meta's ecosystem to offer a more connected customer experience.
- Kustomer's proactive messaging and next-gen AI customer service bot, KIQ Customer Assist, drive significant business efficiency improvements, distinguishing it from competitors.
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6 month growth
↑ 16%1 year growth
↑ 29%2 year growth
↑ 152%Benefits
Holistic wellness, including physical and mental health services
Paid leave for new parents
Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses
Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money
Personalized assistance navigating all of the information, resources, and programs available to support your family care needs
Competitive retirement plan
Life insurance and survivor support
Equity awards
Complimentary access to TurboTax
On-site or video tax consultations to answer your questions
Legal support through Hyatt Legal for you and/or your parents if you need it
Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook
Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success
Generous paid time off
A 30-day paid break every five years
Leave programs so that you can take the time you need to care for yourself or your family when you need it
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