Full-Time

Senior Account Executive

Posted on 8/17/2026

Incident IQ

Incident IQ

201-500 employees

K-12 device asset management platform

No salary listed

Atlanta, GA, USA

Remote

Category
Sales & Account Management (1)
Required Skills
CRM
Salesforce

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Requirements
  • At least 5 years of business-to-business software-as-a-service sales experience.
  • A proven track record of closing complex deals valued at $75,000 or more in annual recurring revenue.
  • Strong discovery-led and consultative selling skills.
  • Experience selling to multiple stakeholders and executive buyers.
  • Strong communication and presentation skills.
  • Strong organization and pipeline management discipline.
  • Experience with Salesforce or a similar customer relationship management system.
Responsibilities
  • Own and manage the full sales cycle for mid-market and enterprise school districts.
  • Run discovery-led sales processes to uncover operational and strategic needs.
  • Deliver compelling, insight-driven product demonstrations.
  • Build and execute deal strategies across multi-stakeholder environments.
  • Forecast accurately and manage the sales pipeline effectively.
  • Collaborate with Sales Engineers, Marketing, and Leadership to close deals.
  • Drive expansion opportunities across IT, Facilities, and Operations departments.
Desired Qualifications
  • Experience selling into K-12 education or the public sector.
  • Familiarity with information technology service management, asset management, or facilities workflows.
  • Experience working with channel partners or resellers.

Incident IQ provides a subscription-based platform for K-12 schools to manage technology assets and support. The system lets IT staff track devices and software, submit and manage support tickets, and connect district systems through integrations like Aeries and Stripe. It includes modules for asset management, building management (iiQ Facilities) and event planning (iiQ Events), bundled with core ticketing and asset tools. Its focus on the K-12 EdTech market and end-to-end workflow—asset tracking, ticketing, and district integrations—helps schools run technology more efficiently and reduce downtime.

Company Size

201-500

Company Stage

Growth Equity (Venture Capital)

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

2016

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Simplify Jobs

Simplify's Take

What believers are saying

  • Cove Hill Partners joined JMI Equity in February 2024, giving Incident IQ growth capital.
  • Incident IQ added Annette Broner Dehler and Jesse LaJoye in 2026 to scale go-to-market.
  • Top Workplaces awards and GSV 150 recognition in 2026 support recruiting and customer credibility.

What critics are saying

  • Law360 reported Davis v. Incident IQ, LLC in Georgia Northern on July 17, 2026.
  • StatusGator logged repeated May-July 2026 maintenance windows and outages, risking district trust.
  • A school-only product faces existential buyer concentration if California and Texas procurement slows.

What makes Incident IQ unique

  • iiQ IT Pro and AI Ticket Assistant reduced resolution times from five days to one in February 2026.
  • Incident IQ serves 2,000 districts and 14 million students, creating strong K-12 workflow density.
  • PowerSchool and other SIS integrations make Incident IQ the operational hub, not just a ticketing app.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

16%

1 year growth

16%

2 year growth

16%
Business Wire
Jun 3rd, 2026
Incident IQ honored with Top Workplaces and GSV 150 recognition.

Incident IQ honored with Top Workplaces and GSV 150 recognition. Awards Highlight Culture That Attracts Top Talent, Elevates Customer Satisfaction and Retention, and Fuels Accelerated Market Expansion Incident IQ is a proud recipient of Top Workplaces award ATLANTA-(BUSINESS WIRE)-Incident IQ, the leading workflow management platform built exclusively for K-12 school districts, today announced it has earned an array of 2026 Top Workplaces awards, including the 2026 USA TODAY Top Workplaces award, and marking the second consecutive year the company has earned Top Workplaces honors, which are based solely on employee feedback. This follows Incident IQ's recent recognition on the GSV 150 list, which honors the top 150 public and private companies transforming digital learning and workforce skills. "These awards reflect the strong culture at Incident IQ, where our blend of real-world K-12 experience, ingenuity, and shared values enables every employee to thrive while ensuring our customers succeed," said R.T. Collins, CEO of Incident IQ. "Everyone's ideas and contributions are valued here, and as more districts and independent schools choose Incident IQ's secure, purpose-built K-12 platform, being a Top Workplace means we can attract even more great people to our already talented team." This year, Incident IQ earned the prestigious 2026 USA TODAY Top Workplaces award, which honors organizations with 150 or more employees that have created exceptional, people-first cultures. Incident IQ was also named a 2026 Top Workplaces Industry winner, and was a 2026 Top Workplaces Culture Excellence winner in the categories of Work-Life Flexibility, Compensation & Benefits, Employee Well-Being, and Professional Development. Top Workplaces is a national employer recognition program that celebrates outstanding companies that listen to their people and put them at the center of decisions to build cultures where people and performance thrive. Top Workplaces awards awards are based on feedback from a research-backed employee engagement survey. Details about how Incident IQ builds a great workplace culture are available on Top Workplaces. The GSV 150 is presented by GSV, a global community and investment platform focused on elevating the scope and scale of innovation in the education and workforce sectors. It evaluates over 3,000 global companies using a proprietary rubric of revenue scale, revenue growth, user reach, geographic diversification, and margins profile to derive the GSV 150. The collective 150 companies top $50 billion in annual revenue, reach over 3 billion learners, and are increasingly profitable, with two-thirds being cash flow profitable. These awards from Top Workplaces and GSV 150 add to Incident IQ's growing array of recognition over the past year, including: * Incident IQ's iiQ Ticketing, iiQ Assets, and iiQ Resources honored with Future's Best of Show Award, presented at ISTELive 2025 by Tech & Learning. * Incident IQ named 2025 Top Workplaces winner in the categories of Atlanta Top Workplaces 2025, Technology Industry Top Workplaces, and Top Workplaces for Appreciation, Employee Well-Being, and Professional Development. * Incident IQ's iiQ Facilities recognized with the Tech & Learning Awards of Excellence: Back to School 2025. See Incident IQ solutions in person at ISTELive 26 in Orlando, Florida, from June 28 to July 1 at booth #1712. A representative from the School District of Osceola County will speak live at the Incident IQ booth on June 30, explaining how its IT team uses Incident IQ solutions to support 80,000 students and 7,000 staff. About Incident IQ Incident IQ is the leading workflow management platform built exclusively for K-12 schools, providing district leaders with visibility and efficiency across administrative teams. Trusted by more than 2,000 districts, Incident IQ powers mission-critical services for more than 14 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students. More News From Incident IQ ATLANTA-( BUSINESS WIRE )-Incident IQ, the leading workflow management platform built exclusively for K-12 school districts, today announced the appointments of Annette Broner Dehler as chief marketing officer and Jesse LaJoye as chief sales officer. The two executives bring extensive B2B SaaS GTM experience and a shared track record of driving outlier performance at high-growth technology companies. "Annette and Jesse bring exactly the kind of leadership we need as we continue to scale," said... ATLANTA-( BUSINESS WIRE )-K-12 technology leaders can now accelerate support across their district, gain actionable insights, and resolve help desk tickets up to 30% faster with the new AI capabilities in iiQ Ticketing, the leading help desk software from Incident IQ. Initial results show average ticket resolution times reduced from 5 days to 1, dramatically expanding the capacity of district IT teams. Purpose-built for the realities of K-12 IT, the AI Ticket Assistant in iiQ Ticketing helps di... Incident IQ. Release Versions

Business Wire
Mar 26th, 2026
Incident IQ appoints CMO and CSO to drive K-12 workflow platform growth

Incident IQ, a workflow management platform for K-12 school districts, has appointed Annette Broner Dehler as chief marketing officer and Jesse LaJoye as chief sales officer. Both executives bring extensive B2B SaaS experience to support the company's growth. Broner Dehler joins with over 15 years of marketing leadership experience, including senior roles at Planful, Anaplan and HEAVY.AI. Her expertise spans corporate and product marketing, executive communications and go-to-market strategy. LaJoye brings more than a decade of sales leadership experience, most recently serving as SVP of North America and EMEA Sales at Trintech, where he scaled commercial and enterprise go-to-market operations. Incident IQ serves over 2,000 school districts and supports more than 14 million students and educators nationwide with its workflow management platform.

Business Wire
Feb 25th, 2026
Incident IQ launches AI assistant that cuts K–12 IT ticket resolution time by 30%

Incident IQ has launched AI Ticket Assistant, a new feature in its K-12 help desk software that reduces IT ticket resolution times by up to 30%. Early results show average resolution times dropping from five days to one day. The AI tool automatically captures details from teachers' plain-language ticket submissions, classifies requests, prioritises urgency and routes issues to appropriate teams. Built specifically for K-12 environments, it helps districts manage increasing ticket volumes and limited IT staffing whilst protecting instructional time. The system operates within Incident IQ's platform without using district data to train language models, maintaining compliance with FERPA and other regulations. It also identifies patterns in requests to provide IT leaders with actionable insights. Incident IQ serves over 2,000 districts supporting more than 14 million students nationwide.

GlobeNewswire
May 30th, 2024
Incident IQ Partners with Level Access to Enhance Digital Accessibility

Atlanta, GA, May 30, 2024 (GLOBE NEWSWIRE) - Incident IQ, a leader in workflow management solutions for K-12 school districts, has partnered with Level Access, the leading digital accessibility solution provider, to ensure that the company's software meets or exceeds the standards set by the Web Content Accessibility Guidelines (WCAG).

FinSMEs
Feb 9th, 2024
Incident IQ Receives Strategic Investment from Cove Hill Partners

Incident IQ receives strategic investment from Cove Hill Partners.